Lucy in the Teesside Park store could not have been more helpful. Her product knowledge, and helpful attitude made choosing our furniture so much easier. We never felt rushed or pressured, I fact at o... See more
Company replied
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As soon as we set foot in the store the very ambience and layout of the furniture had a welcoming feel to it. We where greeted by a salesman who made us feel at home asked the right questions and he s... See more
Company replied
Went into store today looking to buy a coffee table nesting set . We were greeted by Dale who observed very quickly that I have a disability and offered to look around the store for me when listening... See more
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Liam, our initial advisor was very friendly, helpful and informative. He offerred good advice and allowed us to browse at our leisure. The staff as a whole made us feel very comfortable providing a lo... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Middlesbrough Road, Park Avenue, TS177BT, Thornaby, United Kingdom
- 0333 999 9845
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent customer service from Brandon…
Excellent customer service from Brandon he even stayed after his shift end to help us decide which sofa to buy.
August 14, 2026
Reply from DFS Furniture - Stockton
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
I visited twice and spoke with both…
I visited twice and spoke with both Annabel and Lucy. Both were warm, friendly and knowledgeable, gave me good advice and helped me choose the sofa that was right for me. Thank you very much!
August 6, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Friendly and enjoyable experience
Enjoyable experience. Michael was friendly, patient and supportive, and had a genuine warmth and was very helpful. He gave me space to make decisions in my own time without imposing or pressurising, stepping back at times to allow me room to think about my choices.
August 13, 2026
Reply from DFS Furniture - Stockton
Hello Sara,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Cinema sofa
Myself and my husband had a great experience. Customer service was excellent!
August 6, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
The sales man had fantastic knowledge
The sales man had fantastic knowledge, we told what we were after he took us straight to a couch and it was perfect. Made whole experience so easy
Thank you
August 6, 2026
Reply from DFS Furniture - Stockton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Dale was fantastic
Dale was fantastic, so polite, we went in with a certain sofa in mind and that’s exactly what we ordered. Customer service was second to none even with the internet glitch in the heat. Recommend so highly
August 13, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very good service from DFS at Stockton.
Very good service from DFS at Stockton.
Very helpful and explained the differences between the type of leather and style of the sofa.
August 12, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
excellent service and great staff
August 12, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent knowledgeable service and didn't feel pressured to buy.Very relaxed atmosphere
Excellent knowledgeable
August 12, 2026
Reply from DFS Furniture - Stockton
Hello Pauline,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Friendly
Friendly, polite and approachable staff who are knowledgeable in the products they are selling.
August 12, 2026
Reply from DFS Furniture - Stockton
Hello Julie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff excellent and very knowledgeable
The young man who served me He was brilliant Gave me all the information about my purchase that I needed Very pleasant You are very lucky to have the staff you have.
August 12, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Helpful staff explained everything…
Helpful staff explained everything clearly.would recommend .
August 12, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
The member of staff that looked after…
The member of staff that looked after us in the Teesside park store Brandon was excellent. Found us the perfect furniture to fit our room. Couldn’t have been more helpful along with the other staff in the store.
August 12, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Myself and my daughter were made very…
Myself and my daughter were made very welcome by a lovely lady by the name of Debbie (I think) as soon as we walked in the door. She was very helpful throughout and explained everything thoroughly to us. I was "over the moon" with her customer service and she made our visit very enjoyable. By the end of the visit I felt like I'd known her for years. Thank you Debbie xxx😀
August 7, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Carl approached us professionally
Carl approached us professionally, asked what we were after and shown us a couple of sofas that fit the description within what we wanted, he was patient and not pushy which is always a bonus!! He informed me of everything I needed to know in order to make the right decision, very happy customer. Thanks again, for your 5 star service.
August 11, 2026
Reply from DFS Furniture - Stockton
Hello Ella,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Carl.
Kind regards,
Lia
DFS Customer Support
Always lovely friendly staff at the…
Always lovely friendly staff at the Stockton teeside park store bought a lot of sofas of them over the years don’t think i would go anywhere else Jo served me today and the manager lovely service also warren and dale very friendly and professional
August 11, 2026
Reply from DFS Furniture - Stockton
Hello Victoria,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Great staff very friendly and…
Great staff very friendly and informative no pressure given lots of space and time to make our own desicions very pleasent experiance from start to finish Toni was great
August 11, 2026
Reply from DFS Furniture - Stockton
Hello Nigel,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Took our 90 year old mam intjsneto your…
Took our 90 year old mam into your teeside park store staff were very pleasant and extremely helpful nothing was to much bother demonstrated how to use the rise and recline chair and were very patient with her coverall experience was excellent
August 11, 2026
Reply from DFS Furniture - Stockton
Hello Janet,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Helpful and informative
Helpful customer service, genuine and not pushy, would recommend
August 11, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
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