I had a very good experience as Mohamed from DFS Stratford took great care of me and my family. Mohamed was polite, friendly and very helpful showing us very patiently all the options we had in terms... See more
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I couldn't find what I wanted in the showroom but the sales lady was super helpful and showed me what I could have on her laptop, with an L-shape instead of a corner arrangement and in a different col... See more
Sales assistant very helpful. He had good knowledge of their products. There was no hard sell and they asked all the right questions. Also, advised me to measure the hallway to ensure that the sofa ch... See more
Company replied
Staff were friendly without being overpowering as they left us to look around and try out their sofa range independently. They were approachable when we needed help and guidance when finalising our pu... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
150-151 Westfield Avenue, The Street, E20 1EN, London, United Kingdom
- 0333 999 9798
4.8
Excellent
659 reviews
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Mr Mohammad best sales manager
Mr. Mohammad from DFS Stratford was the best sales manager that I met. Very helpful and communicativ, give us all the informations and details. Great experience in that store. Thank you and I can't wait to receive my order!
January 25, 2023
Reply from DFS Furniture - Stratford
Good Morning Bogdan,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Mohammad met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Lia P
DFS Central Customer Support
Pleasant experience
We were welcomed in a good way (with a smile)
Our questions were listened too and answered professionally.
January 23, 2023
Good customer service
Great service and well attended to all through the visitation in the store
January 21, 2023
Muhammed sales manger was very helpful…
Muhammed sales manger was very helpful showed and explained everything he is a good sales person for your company
January 21, 2023
Very welcoming with a big smile
Very welcoming with a big smile. Shaun was very professional and helpful. We really enjoyed the experience of purchasing from DFS.
I definitely recommend 👌
January 19, 2023
I visited the store in Stratford and…
I visited the store in Stratford and the assistant said there were cheaper, ex-showroom sofas in the warehouse, that could be delivered faster than 7 weeks. Turns out not true. I called HQ and and they said 'don't know why she told you that, we don't have any in warehouse', so after waiting 3 days, I eventually had to buy the full price one and wait full seven weeks delivery. Was a bit annoying.
January 15, 2023
Reply from DFS Furniture - Stratford
Hello Kris,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies in regard to your experience so far with DFS.
We do sometimes have ex-display sofas available to purchase so can only apologise for the conflicting information that you have been given regarding this.
Kind Regards,
Simon T
DFS Central Customer Support
A Pleasant Experience
Natalia was both pleasant and engaging. She was very knowledgeable about the leather recliner sofas that I bought and the different types of leather available. I really appreciated the way that she gave us the space to come to a decision regarding our choice also.
January 10, 2023
Mohammad was very friendly and…
Mohammad was very friendly and knowledgeable. He hit the right spots for me and made my decision to buy very easy.
January 16, 2023
Very good customer experience
I had a very good experience as Mohamed from DFS Stratford took great care of me and my family. Mohamed was polite, friendly and very helpful showing us very patiently all the options we had in terms of types of fabric, insurance and finance. We left the shop very happy with the experience we had. Thank you!
January 15, 2023
Great and efficient service
Great and efficient service. Very informative and a professional assistant.
January 14, 2023
Eloisa very helpful and very patient to…
Eloisa very helpful and very patient to me.They are very good staff.
January 13, 2023
I was in The DFS Stratford Westfield…
I was in The DFS Stratford Westfield store last week.Great place and extremely polite and Persuasive staff.
January 2, 2023
Unprompted review
The manager of the store was lovely
The manager of the store was lovely, very welcoming helpful and informative.
Talked through all options with us, didn’t push us with anything.
Very happy and look forward to getting my sofa 😊
January 11, 2023
really great experience with Natalia in…
really great experience with Natalia in the Stratford store. Very accomplished sales person friendly knowledgable with impeccable sales manner, very personable human being. A credit to your team
January 10, 2023
Great advice from Mohamed at Stratford…
Great advice from Mohamed at Stratford Westfield
January 9, 2023
Very helpful
January 9, 2023
Reply from DFS Furniture - Stratford
Hi Emilia,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please contact a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
Excellent service in-store
I couldn't find what I wanted in the showroom but the sales lady was super helpful and showed me what I could have on her laptop, with an L-shape instead of a corner arrangement and in a different colour. I never thought I would go for Dark Blue velvet but I can't wait to get my new sofa.
January 7, 2023
Natalie was extremely helpful
Natalie was extremely helpful, professional and efficient. She made it pain free
January 8, 2023
Mo was very helpful and informative
Mo was very helpful and informative. He also made us a cup of tea. Employee of the month!
January 8, 2023
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