Overall experience excellent. The young lady who served us was extremely helpful, knowledgeable and did not try to give us the hard sell. She explained everything clearly and professionally and made u... See more
Company replied
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See what reviewers are saying
I went into the store just to view the sofa I had my eye on with plans to buy online. Cadence was so helpful and friendly giving me lots of useful info and options about the sofa material. I ended up... See more
Company replied
Sam, our sales advisor was just lovely from the start. There was no pressure at all, after browsing briefly, she approached to ask if we needed any help and then went on to explain everything we wante... See more
Company replied
Exceptional customer experience from start to finish. I was able to walk around the showroom without being bombarded by sales advisers, which I hate, but they were on hand if needed to answer question... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Hylton Grange, SR5 3HR, Sunderland, United Kingdom
- 0333 999 9762
4.9
Excellent
8K reviews
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My 3rd soft bought from dfs I wouldn’t…
My 3rd soft bought from dfs I wouldn’t go anywhere else
July 25, 2026
Reply from DFS Furniture - Sunderland
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service all round.
July 25, 2026
Reply from DFS Furniture - Sunderland
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Sunderland
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
From start to finish my experience was…
From start to finish my experience was first class. We visited the store a few days before purchase and the young man was very good, think he was called Dallios but not certain. On the day of purchase Sophie was really professional and most helpful and friendly in every way. She thoroughly explained everything that I needed to know about care of furniture and benefits of guardsman. My time in the store was relaxing and pleasant
July 24, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
We had a truly great experience at…
We had a truly great experience at store. The customer service was fantastic and Emma helped us massively. She explained everything perfectly and made the purchase so much easier for us, been our first sofa. She was very kind and even offered us a drink, fantastic employee.
July 24, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
No pressure and friendly staff
July 23, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Excellent staff
Excellent staff, friendly, helpful & Not pushy at all. We were given plenty of time to make our choice & answered all our questions.
July 21, 2026
Reply from DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The staff were very helpful and polite…
The staff were very helpful and polite they made me feel very comfortable
July 22, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
We recently purchased our sofa from…
We recently purchased our sofa from DFS, and the experience was top-notch from start to finish. The showroom staff gave us plenty of space to browse without any pushy sales tactics, but were right there when we needed expert advice on fabrics and measurements
July 20, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The DFS sales team member I dealt with…
The DFS sales team member I dealt with was Diallo, hopefully spelt that right, at the Sunderland branch. He was excellent. His product knowledge, his advice and his attitude were second to none.
The showroom is well set out with ample natural light sobthat you can see the actual shades and colours.
After deciding which product etc the 'paperwork' was quick and efficient.
The whole experience with DFS was pleasant and easy. At no time did i feel under pressure and I left feeling confident that buying from here was a good decision. Fully recommend DFS to anyone.
July 19, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Fast and just what I wanted
July 13, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Pleasant shopping experience
Emma explained everything correctly and provided us with a lot of knowledge regarding all the different furniture we were interested in purchasing. All relevant details once order was placed was given in a clear and timely manner. 100% would recommend Emma to anyone.
July 19, 2026
Reply from DFS Furniture - Sunderland
Hello Steven,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Emma.
Kind regards,
Lia
DFS Customer Support
Great experience
Emma was fantastic from start to finish. She was friendly, professional and really helpful throughout the whole process. She answered all our questions, made everything easy and made sure we found the perfect sofa for our needs. The customer service was excellent and we couldn't be happier with the purchase. Thanks Emma for making it such a smooth enjoyable experience.
July 20, 2026
Reply from DFS Furniture - Sunderland
Hello Brian,
We're really grateful you shared this amazing 5* review. We are glad to hear that Emma helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello Maria,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Prompt service
Prompt service. V. polite assistant. Listened and pointed us in the right direction. Showed us what we had asked for. Great coffee!
July 18, 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Really helpful
Really helpful, sorted what we wanted and premium leather. Went above and beyond to provide best service and advice
July 19, 2026
Reply from DFS Furniture - Sunderland
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Sunderland
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent experience
Excellent experience, our salesperson was very friendly, helpful, patient and helped us make the ideal purchase without any pressure. Very happy with the service.
July 18, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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