Overall experience excellent. The young lady who served us was extremely helpful, knowledgeable and did not try to give us the hard sell. She explained everything clearly and professionally and made u... See more
Company replied
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See what reviewers are saying
I went into the store just to view the sofa I had my eye on with plans to buy online. Cadence was so helpful and friendly giving me lots of useful info and options about the sofa material. I ended up... See more
Company replied
Sam, our sales advisor was just lovely from the start. There was no pressure at all, after browsing briefly, she approached to ask if we needed any help and then went on to explain everything we wante... See more
Company replied
Exceptional customer experience from start to finish. I was able to walk around the showroom without being bombarded by sales advisers, which I hate, but they were on hand if needed to answer question... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Hylton Grange, SR5 3HR, Sunderland, United Kingdom
- 0333 999 9762
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great experience
We visited the Sunderland store to look for a 2 seater sofa and 2 chairs and were made very welcome by a girl called Sophie who showed us the type of furniture we were looking for , she was very patient and very helpful. We decided to go back to the store to buy what we seen and we're greeted by a girl called Dawn who was lovely but she was busy with another customer and introduced us to Emma, Dawn made us a lovely coffee while we waited for Emma. We spoke to Emma and she went through everything we needed to know , the delivery time, the care of the furniture and everything . She was very informative and very helpful and had time for you and a lovely girl she was. These girls when we spoke to them was like sitting and speaking with friends. 10 out of 10 girls. The store was very bright and welcoming and a good range of furniture. We would definitely recommend this store
July 27, 2026
Unprompted review
Reply from DFS Furniture - Sunderland
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Emma and Dawn.
Kind Regards,
Jordan
DFS Customer Support
Very friendly staff
Lee was super friendly and very helpful throughout the purchasing process, great environment and customer service
July 27, 2026
Reply from DFS Furniture - Sunderland
Hello Caitlin,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
10/10 - Emma in store, Sunderland
Emma in store, made us feel super comfortable, wasn't pushy, explained everything perfectly. Spent lots of time chatting. She was patient, understanding. Very lovely person.
Customer service was 10! Thanks again.
Couldn't have asked for a better experience.
Thanks Emma! Jade and Reece x
July 27, 2026
Reply from DFS Furniture - Sunderland
Hello Jade,
We are really grateful for your kind words and for sharing your experience in our store with Emma. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Great customer service
Neil was very friendly , helpful and knowledgeable during our purchase
July 27, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Spot on store
July 27, 2026
Reply from DFS Furniture - Sunderland
Hello Richard,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The guy who served us explained…
The guy who served us explained everything about caring for our furniture and the delivery process
July 27, 2026
Reply from DFS Furniture - Sunderland
Hello Adrian,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great customer service
From walking into the door of DFS the staff were friendly and approachable. Sam was a great help with making our purchase.
July 26, 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Sam.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Sunderland
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
I used the shop in Sunderland paid cash…
I used the shop in Sunderland paid cash for our new sofa corner suite after taking delivery and installing it found it was too large after contacting the head office i was told it was my problem as I measured it but a genuine mistake on my behalf I asked if they would take one section back and refund me but that fell on very deaf ears I was told it was my fault end of telephone conversation please feel free to contact me as I can't find my recent order number regards Mr leo mccaffery 5 beresford avenue Hebburn NE312PQ 07557140468
July 25, 2026
Unprompted review
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Amazing Service!
I had a fantastic experience with Lee when purchasing my new sofa. From start to finish, he was incredibly helpful, taking the time to answer all of my questions and sharing his extensive knowledge about the different sofas I was considering.
Lee went above and beyond to help me find the right one, never making me feel rushed or pressured. He was approachable, friendly, and genuinely interested in making sure I chose the best sofa for my needs.
His exceptional customer service made the whole experience enjoyable and stress-free. I couldn’t be happier with the service I received and would highly recommend asking for Lee if you’re looking for expert advice and outstanding customer care. Thank you, Lee!
July 25, 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Lee met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great service
Very knowledgeable and sold us an extra footstool. Great service few jokes very pleasant young man
July 25, 2026
Reply from DFS Furniture - Sunderland
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
We were greeted with a lovely welcoming smile and “Toni” ( I think this was her name ) was very friendly , knowledgeable and her customer service skills was excellent, she really went out of her way to help us! Another lady came to confirm the details and customer service was also excellent! This was a very pleasant experience in which I would most certainly return to DFS in the future and also recommend DFS to my friends and family!
July 25, 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Toni met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
No problem lovely sales girl very…
No problem lovely sales girl very helpful and told us everything we needed to know
July 25, 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly helpful staff
Went in today to look and purchase a new sofa.
We were served by Lee in the Sunderland store.
He was very helpful and friendly and he was not pushy at all. He helped us select the perfect sofa and armchair for us and was very good with our young son while in store.
July 25, 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lee.
Kind Regards,
Jordan
DFS Customer Support
It was a pleasure picking a sofa from…
It was a pleasure picking a sofa from dfs, the staff were very efficient and friendly and very helpful.
July 25, 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lee was knowledgable and really helped…
Lee was knowledgable and really helped us with the many questions we had before making our decision. Process was straightforward and easy.
July 25, 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Lee.
Kind Regards,
Jordan
DFS Customer Support
Fab member of staff who served us very…
Fab member of staff who served us very happy to help
July 25, 2026
Reply from DFS Furniture - Sunderland
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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