Overall experience excellent. The young lady who served us was extremely helpful, knowledgeable and did not try to give us the hard sell. She explained everything clearly and professionally and made u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went into the store just to view the sofa I had my eye on with plans to buy online. Cadence was so helpful and friendly giving me lots of useful info and options about the sofa material. I ended up... See more
Company replied
Sam, our sales advisor was just lovely from the start. There was no pressure at all, after browsing briefly, she approached to ask if we needed any help and then went on to explain everything we wante... See more
Company replied
Exceptional customer experience from start to finish. I was able to walk around the showroom without being bombarded by sales advisers, which I hate, but they were on hand if needed to answer question... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Hylton Grange, SR5 3HR, Sunderland, United Kingdom
- 0333 999 9762
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New couch
Great service from the member of staff who I delt with, he also had a very good product knowledge.
The whole experience was very professional from start to finish.
August 1, 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good customer service
Sales consultant was very efficient and knowledgeable. Gave us full details on our purchase and answered all our questions. Would certainly recommend DFS .
August 1, 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer service very informative…
Great customer service very informative and very helpful staff. Emma was excellent member of staff
July 31, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Great service
We weren’t pressured and could look around until we had questions & wanted to order. The assistant was pleasant, not pushy, very affable & helpful & gave all the necessary information without us loosing the will to live.
July 31, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer service.good selection …
Great customer service.good selection to choose from.
July 31, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Bright show room nicely spaced out and…
Bright show room nicely spaced out and very helpful and friendly staff
July 31, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff - took their time to explain all details of the settee and all products that where included - would recommend thank you
July 30, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Much prefer to dealing in a physical shop than Internet. Cant beat trying things out or considering new ideas when on site.
July 30, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Excellent friendly service by Lauren
Excellent friendly service by Lauren. Really knowledgeable.
July 30, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
I waited exactly 1 hour to place an order, I walked out in the end
Either not enough staff or they are taking far too long on a sale. One couple sat for an hour and 75% of the time was general chat, completely unrelated. I know 2 sales were lost in this store as another person followed me out of the door and they too knew exactly what they wanted.
July 27, 2026
Reply from DFS Furniture - Sunderland
Good afternoon,
Thank you for taking the time to share your review with us, we are disappointed to hear of your in-store experience. Our sales advisers do aim to build rapport with our customers and ensure every sale is detailed and thorough, however we will certainly feed this back to improve the service we provide.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Sunderland
Good Morning,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind Regards,
Lorraine E
DFS Central Customer Support
Customer service was amazing very…
Customer service was amazing very informative and helpful also helped us step by step through the process explaining all of the options. Was our first time in store and our experience was 10/10 would definitely return in future.
July 27, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very nice Experience
Very nice Experience.
Neil at sunderland DFS really helped us chose the right option for our home and showed us all options that match our needs.
It was good to talk through specifics of the dimensions of our room and then looking what options suit us better.
Very good customer service.
July 27, 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine E
DFS Central Customer Support
Lyndsey went into great detail to…
Lyndsey went into great detail to explain how the process works from my choice of sofa to the finance side of it as well, most appreciated the help, would not hesitate to recommend.
July 29, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Knowledge staff
Knowledge staff . Sophie was great explaining everything about the different sofas we looked at
July 21, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Lee and Neil were very helpful
Lee and Neil were very helpful, no pressure to buy and answered all questions asked. Great service.
July 28, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
The sales rep was very pleasant
The sales rep was very pleasant, polite and friendly. Gave us all the info to make decisions and didn’t give us the hard sell
July 28, 2026
Reply from DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.