We had been in the Swansea store on several occasions trying to decide on a new sofa. The staff are always friendly and helpful, even though we were often there near closing times! No pushy sales p... See more
Company replied
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Came and looked on another visit to see what you had to offer. Offered assistance but declined as want to look and see wothout hassle and was left to it and not hoovered around. Came in yesterday to... See more
Company replied
We had an excellent experience at DFS, largely thanks to Nathan. We spent at least four hours across two separate visits trying to find the perfect sofa, and throughout the whole process Nathan was... See more
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My wife knew what she wanted seen it online and needed to see it for her for her self Left alone when we entered the store for a good 5 mins to look around then Dan came to us we explained we wanted... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cwrt Llwyn Fedwen, Bush Road, SA6 6HN, Swansea, United Kingdom
- 0333 999 9795
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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We found the experience very enjoyable…
We found the experience very enjoyable and easy. The staff member Dan was very helpful and was able to answer all our questions without any hesitation.
May 6, 2026
Reply from DFS Furniture - Swansea
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Staff were very helpful and listened to…
Staff were very helpful and listened to what I wanted, they explained everything to me
May 6, 2026
Reply from DFS Furniture - Swansea
Good afternoon Carol,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
SWANSEA DFS PURCHASE OF SOFAMy husband and I found Barbara in the…
My husband and I found Barbara in the Swansea store very helpful and knowledgable. We eventually purchased a stowen sofa and chair after considering a number of options. Barbara gave us the time and information we needed and we are very pleased with our final purchase.
May 5, 2026
Reply from DFS Furniture - Swansea
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Customer service excellent we were…
Customer service excellent we were lucky to have the manager to help us she was very thorough explained everything to us very impressed
May 4, 2026
Reply from DFS Furniture - Swansea
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Daniel was very welcoming and…
Daniel was very welcoming and accommodating. Which made a good expirence.
May 4, 2026
Reply from DFS Furniture - Swansea
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
vanessa
DFS Customer Support
Nathan was very helpful and…
Nathan was very helpful and knowledgeable, down to earth, friendly. Made our buying experience enjoyable and would recommend your store to friends.
May 1, 2026
Reply from DFS Furniture - Swansea
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Had great service from sales man Nathan…
Had great service from sales man Nathan in your swansea store ,very polite and informative..very professional and polite..
May 3, 2026
Reply from DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Meryl was excellent
Meryl was excellent - extremely helpful friendly knowledgeable and efficient, she explained everything fully and very clearly and always checked we were happy with our understanding. Thank you Meryl. We are delighted with our purchase …excellent quality, choice of materials and colours and competitively priced.
May 2, 2026
Reply from DFS Furniture - Swansea
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver
Kind Regards,
Vanessa
DFS Customer Support
A fabulous experience
A fabulous experience - Barbara took us through everything - putting us at ease every step of the way . She really is an asset to DFS - very knowledgable and genuinely eager to help . Also the best best quality furniture - which is a bonus !!!
May 2, 2026
Reply from DFS Furniture - Swansea
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Hannah was not all pushy
Hannah was not all pushy, polite, very helpful & knowledgeable.
April 30, 2026
Reply from DFS Furniture - Swansea
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
I was very disapointed with the lack of…
I was very disapointed with the lack of service provided.I was sold a sofa and chair with insurance and a glider at extra cost at the Llansamlet store. I was advised that when the sofa was delivered they would run through the operation of the recliners etc which may take about an hour. The sofa and chair were delivered with the chap saying his next delivery was in 10 minutes. In less that 30 minutes the delivery chap had left. I noticed a gap between the sofa, turns out the delivery chap had not attached it properly. A chap from DFS called a few days later, explained how it is put together and attached the chair, before he left I moved the sofa and the other side hadn't been attached properly either, he then fixed that. A few days ago I got an email from a Delivery firm stating they had tried to deliver something but I was out-at work. It turns out this is the glider for my sofa. I am guessing I will have to attach the glider when they deliver this Friday ?
April 17, 2026
Unprompted review
Reply from DFS Furniture - Swansea
Good afternoon Anthony,
Thank you for taking the opportunity to share your review with us, please accept our apologies that this has not been a seamless experience for you and the furniture was not assembled correctly. We are pleased to hear your concerns have now been resolved and the glides will be delivered on Friday however we will provide your feedback the relevant department, for improvements to be made on our delivery service.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Swansea
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Quick and easy all the way through the…
Quick and easy all the way through the process.Many thanks, a very satisfied customer so far.
April 20, 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Lovely furniture and very helpful salesman.
We found the sofas we were interested in and asked your employee for further information.
It turned out that Daniel was most helpful and courteous and informative.
He is a credit to your company and we will certainly use DFS in the future.
April 26, 2026
Reply from DFS Furniture - Swansea
Good afternoon Philip,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff member Nathan was excellent.
April 27, 2026
Reply from DFS Furniture - Swansea
Good afternoon Amanda,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Swansea
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Purchase of sofa
Nathan was very welcoming,friendly,and professional hi answered all my questions and explained everything clearly.
April 24, 2026
Reply from DFS Furniture - Swansea
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Nathan.
Kind Regards,
Jordan
DFS Customer Support
Positive experience
We had a very positive experience at DFS Swansea today. We were left to have a good look around before Nathan came to see if we needed any help. He was extremely helpful and not pushy in any way. We really appreciated this. Everything about the process was straight forward and we can't wait to receive our corner sofa. Nathan was clear about everything and put us at ease with the whole order process. Thankyou very much!
April 26, 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Visited DFS today
Visited DFS today, 26th April at the morriston store. Had a good look around the store which was light and airy with a great selection of sofas. The staff were polite and extremely helpful. We settled on a sofa and Nathan helped us with our purchase. He was very knowledgeable and explained every thing clearly. We have used DFS before with another purchase, hence our return. It's good to feel not pressured into a purchase but the staff were always on hand to answer any of our questions.
April 26, 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Excellent service from Nathan
Excellent service from Nathan , his advice and manner was first class. Highly recommend D F S to everyone.
April 25, 2026
Reply from DFS Furniture - Swansea
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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