We had been in the Swansea store on several occasions trying to decide on a new sofa. The staff are always friendly and helpful, even though we were often there near closing times! No pushy sales p... See more
Company replied
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Came and looked on another visit to see what you had to offer. Offered assistance but declined as want to look and see wothout hassle and was left to it and not hoovered around. Came in yesterday to... See more
Company replied
We had an excellent experience at DFS, largely thanks to Nathan. We spent at least four hours across two separate visits trying to find the perfect sofa, and throughout the whole process Nathan was... See more
Company replied
My wife knew what she wanted seen it online and needed to see it for her for her self Left alone when we entered the store for a good 5 mins to look around then Dan came to us we explained we wanted... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cwrt Llwyn Fedwen, Bush Road, SA6 6HN, Swansea, United Kingdom
- 0333 999 9795
4.9
Excellent
3K reviews
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Always a good professional experience
Always a good professional experience. Ordered again through Nathan we cannot fault the visit
April 25, 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
I had an excellent experience with…
I had an excellent experience with customer service, such helpful staff. I was dealt with Hannah and she was amazing! Very helpful and very patient as I wasn’t sure on a colour to choose from. Went above and beyond to make sure everything was sorted. I wouldn’t hesitate to recommend them based on this experience alone.
Amazing customer service.
April 21, 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
excellent sales team
April 13, 2026
Reply from DFS Furniture - Swansea
Good morning Richard,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Swansea
Good afternoon Jules,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Friendly approachable staff
Friendly approachable staff. Easy and quick purchase with a quick turnaround. Amazing service
April 19, 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
Nathan helped us with our purchase and…
Nathan helped us with our purchase and gave us very detailed and concise information. He gave us time and space but was there to answer questions when needed.
April 19, 2026
Reply from DFS Furniture - Swansea
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Fabulous staff
Left to our own devices when we initially arrived, much preferred as we hate pushy salespeople who follow you around. However, staff incredibly helpful when we asked for assistance and very polite. Thank you, Meryl, Dan and Nathan.
April 18, 2026
Reply from DFS Furniture - Swansea
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Hannah was excellent from start to…
Hannah was excellent from start to finish she explained everything about the products and the interest free option. Her customer service was brilliant and professional, answered all of our questions couldn't be happier with the service
April 18, 2026
Reply from DFS Furniture - Swansea
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Hannah.
Kind Regards,
Jordan
DFS Customer Support
Easy online use
Helpful in Swansea store and easy to use website to find a specific chair/sofa required
April 10, 2026
Reply from DFS Furniture - Swansea
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
helpful staff
April 9, 2026
Reply from DFS Furniture - Swansea
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Relaxed atmosphere and under no…
Relaxed atmosphere and under no pressure to buy . Very helpful staff where nothing was too much trouble
April 14, 2026
Reply from DFS Furniture - Swansea
Good morning Jackie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Swansea
Good afternoon,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Really helpful staff
Really helpful staff, who explained all the process’s from ordering to delivery date and what to expect on delivery.
April 7, 2026
Reply from DFS Furniture - Swansea
Good afternoon Gaynor,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Swansea
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
The customer service was excellent
The customer service was excellent. The young lady was very professional and friendly.
She really knows the product and is a credit to your company.
Unfortunetly I didn't catch her name.
April 13, 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Unfortunately I was provided with…
Unfortunately I was provided with incorrect information relating to money off my sofa on one day and the following day I was made out that I had lied by another rude employee however was very quickly rectified by the friendly and helpful manager that continued with our purchase and provided the discount
April 12, 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for sharing your lovely review. We’re glad that your concerns were resolved by the store manager. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
We have been shopping with DFS For 28…
We have been shopping with DFS For 28 years, and again as always excellent service. We have tried others, but they were not a patch on DFS.
So thank you DFS once again for your excellent service and hospitality.
Sue and Phil.
April 12, 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Nathan was open honest and caring…
Nathan was open honest and caring whilst discussing my options to buy my sofa
Very professional and very knowledgeable highly recommend DFS Swansea and Nathan as your personal shopper
April 12, 2026
Reply from DFS Furniture - Swansea
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from Meryl at the…
Excellent service from Meryl at the Swansea store. Couldn't fault it.
April 10, 2026
Reply from DFS Furniture - Swansea
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
James was really helpful and patient…
James was really helpful and patient and understanding about my health issues as well so advised regards different type of cushion which I hadn’t realised.
Friendly service from start to finish.
April 10, 2026
Reply from DFS Furniture - Swansea
Good afternoon TJ,
We are really grateful for your kind words and for sharing your experience in our store with James. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
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