Help offered as we entered the store. Pleasant and informative staff prepared to find out answers if they needed to. Hannah and Adam were helpful and efficient in helping us and explaining the variou... See more
Company replied
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See what reviewers are saying
We went to DFS with an idea of the furniture we wanted but having seen the one we thought we were going to have we realised it didn't suit our purpose. However, Jason was on hand to help us with... See more
Company replied
We were under no pressure. We toured the showroom and tried the various designs of setees on show. An assistant then gave us advice on fabric choices etc. We had purchase options explained and product... See more
Company replied
We were served by Peena, she was extremely pleasant and helpful, explained everything we needed to know. She did not put any pressure on us at all to purchase anything, she asked us whether we'd looke... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Wootton Bassett Road, SN5 8WF, Swindon, United Kingdom
- 0333 999 9765
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Help offered as we entered the store
Help offered as we entered the store. Pleasant and informative staff prepared to find out answers if they needed to. Hannah and Adam were helpful and efficient in helping us and explaining the various options relating to our furniture choices .
June 11, 2026
Reply from DFS Furniture - Swindon
Hello Michael,
We are really grateful for your kind words and for sharing your experience in our store with Hannah & Adam. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
5 star product
Excellent 5 star product and service with very friendly staff. Adam was extremely helpful
June 11, 2026
Reply from DFS Furniture - Swindon
Hello John,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Excellent customer experience
Excellent experience buying furniture from DFS in Swindon today. The salesman Jason was friendly and engaging, never pushy. He ensured we were happy with the furniture before completing the sale.
June 7, 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very pleased with our sofa
Very pleased with our sofa. Lady in the store was very helpful and clear on how the process works re ordering to delivery and aftercare. Would recommend.
January 4, 2026
Reply from DFS Furniture - Swindon
Hello Alice,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
very good customer service.
very good customer service.
Thank you Mr Jason (Swindon DFS Furniture)
May 31, 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Swindon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Everything good
June 6, 2026
Reply from DFS Furniture - Swindon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Friendly staff that wait for our…
Friendly staff that wait for our interaction. Thorough with detail and knowledgeable.
Great experiance
June 5, 2026
Reply from DFS Furniture - Swindon
Hello Mr Wright,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Order from dfs
I ordered a sofa from dfs. I was very pleased with my new sofa it was delivered on the date they said and unpacked all boxes and rubbish taken away
December 29, 2025
Reply from DFS Furniture - Swindon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
I had to place my order over the phone…
I had to place my order over the phone as I was having problems with the website.The young lady was extremely helpful.
June 2, 2026
Reply from DFS Furniture - Swindon
Hello Wendy,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Pina was very knowledgeable and…
Pina was very knowledgeable and helpful. Made our decision very easy and stress free.
May 31, 2026
Reply from DFS Furniture - Swindon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Nick
Nick, our salesperson was excellent! He made us feel even more confident in the choice we made to buy this sofa! Keeping us informed with everything we needed to know and perfectly explained everything with no confusion! 10/10 service
May 31, 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very helpful for salesman
May 29, 2026
Reply from DFS Furniture - Swindon
Good Morning,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Swindon
Good morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
As there hasn’t been much information provided about your order in your review we are unsure of the issue you have experienced. If you would like to contact our Customer Service Team one of our advisors will be more than happy to assist you. Please contact them on 0333 9999 777.
Kind regards,
Lia
DFS Customer Support
Told us all the little details which…
Told us all the little details which you can’t get online.
Very good sale man.
May 28, 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Swindon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Had a problem which has been dealt with…
Had a problem which has been dealt with speedily and politely. Thank you Brian for your patience.
May 27, 2026
Reply from DFS Furniture - Swindon
Hello Lin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Purchasing new furniture.
We went to DFS with an idea of the furniture we wanted but having seen the one we thought we were going to have we realised it didn't suit our purpose.
However, Jason was on hand to help us with selecting something that was more suitable for our needs.
Jason was friendly, helpful and listened to our needs and guided us along the path to select what we needed.
When it came to closing the deal he gave us all the information we needed to make an informed decision.
I cannot commend his service high enough.
May 27, 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Swindon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Adam was very helpful
Adam was very helpful! gave me all the information I asked for and was very patient and gave me space while I took my time deciding on which sofa I wanted.
May 16, 2026
Reply from DFS Furniture - Swindon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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