DFS Furniture - Swindon Reviews 

4,271
TrustScore 5 out of 5

4.9

Wootton Bassett Road, SN5 8WF Swindon, GB


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Rated 5 out of 5 stars

As soon as I arrived in the store Jamie was available for any questions I had . He was extremely helpful and knowledgeable with regards to all the relevant information that I needed in order to choose... See more

Company replied

Rated 5 out of 5 stars

I recently bought a sofa from DFS in Swindon and had the absolute pleasure of being looked after by Gregg. From the moment I walked in, he struck the perfect balance of being knowledgeable, casually c... See more

Company replied

Rated 5 out of 5 stars

I was given a masterclass in how to treat a customer today. I visited Swindons branch of DFS to purchase a new sofa and a separate chair. I already knew which chair I wanted so that was a straight for... See more

Company replied

Rated 5 out of 5 stars

Ordered the Orka Velvet sofa from DFS, timing was pretty perfect and delivery was spot on and arranged and sorted without any hassle! Cannot fault the product or the service in my personal opinion!!!... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Wootton Bassett Road, SN5 8WF, Swindon, United Kingdom

  • 0333 999 9765

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,271)

93,710 reviews in the last 12 months

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Rated 5 out of 5 stars

We went to the Swindon store

We went to the Swindon store. No pressure from sales people . They were there to help and advise but you can look around at your leisure. Once we had decided sales team were very good and helpful. I would recommend the Swindon store

July 10, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello Dave,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The staff left us to look round with…

The staff left us to look round with out bothering us but if we needed to ask about anything they were straight there. Also very good with all the information we needed.

July 10, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello,

Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We went today to buy a suite

We went today to buy a suite, we were greeted by a member of staff who said simply to look around and if we want any help just say. This was very refreshing, no hard sales he was funny polite and knowledgeable and guess what sold us a suite with extras so did a very good job. We always go to DFS and have never been disappointed so thank you

July 9, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello Gillbert,

Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

What amazing stuff DFS Swindon have

What amazing stuff DFS Swindon have. I was welcome at the door with a smile. I wondered around for 20 minutes before I found the sofa i wanted. Great service and everything was explained with details easy to follow. Would recommend.

July 9, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello Kieran,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great experience

I explored all options of sofas.
Eventually picked one perfect for the room.
Sales team very helpful, Jason was the guy helping me.

July 8, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello Alice,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

In store brilliant

In store brilliant, but after no so good.

July 1, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello,

Thank you for your feedback.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

It was very easy just to go in and have…

It was very easy just to go in and have a lovely guy give me all the information I needed about the chair that I was interested in. Very successful visit. I get my chair next week. Very quick.

July 7, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello Joan,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great customer experience

Great customer experience, no hard sale, very informative, good product knowledge

July 7, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Review of DFS Swindon

Friendly staff, easy and good knowledge of what was happening with good advice when needed. Can’t recommend enough

June 29, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great staff service

Great staff service. Very helpful.

July 6, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Helpful

Helpful, took money off without asking, clear, lovely people. Good deals.

July 5, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Greg was amazing

Greg was amazing, entertaining and a great employee

July 5, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Great service

All was good

July 5, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Really helpful and positive experience

Really helpful and positive experience. Everything was clear and we were able to hear all the different options

July 4, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service they have…

Great customer service they have explained everything nicely and everything went quick and smooth

July 4, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Pinne was our customer service team…

Pinne was our customer service team member who we felt went beyond helpful, was very professional,helpful explained ever detail of our purchase. She could not could of been more helpful. She even gave my husband water because he had a coughing fit, excellent customer service and patient with us.

July 4, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Friendly

Friendly, helpful staff provided a very good service.

July 4, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very good service

July 3, 2026
DFS Furniture - Swindon logo

Reply from DFS Furniture - Swindon

Hello Pauline,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

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