As soon as I arrived in the store Jamie was available for any questions I had . He was extremely helpful and knowledgeable with regards to all the relevant information that I needed in order to choose... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
As soon as I arrived in the store Jamie was available for any questions I had . He was extremely helpful and knowledgeable with regards to all the relevant information that I needed in order to choose... See more
Company replied
I recently bought a sofa from DFS in Swindon and had the absolute pleasure of being looked after by Gregg. From the moment I walked in, he struck the perfect balance of being knowledgeable, casually c... See more
Company replied
I was given a masterclass in how to treat a customer today. I visited Swindons branch of DFS to purchase a new sofa and a separate chair. I already knew which chair I wanted so that was a straight for... See more
Company replied
Ordered the Orka Velvet sofa from DFS, timing was pretty perfect and delivery was spot on and arranged and sorted without any hassle! Cannot fault the product or the service in my personal opinion!!!... See more
Company replied
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company

Wootton Bassett Road, SN5 8WF, Swindon, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We went to the Swindon store. No pressure from sales people . They were there to help and advise but you can look around at your leisure. Once we had decided sales team were very good and helpful. I would recommend the Swindon store

Reply from DFS Furniture - Swindon
The staff left us to look round with out bothering us but if we needed to ask about anything they were straight there. Also very good with all the information we needed.

Reply from DFS Furniture - Swindon
Good customer service and helped staff. Nice variety.

Reply from DFS Furniture - Swindon
We went today to buy a suite, we were greeted by a member of staff who said simply to look around and if we want any help just say. This was very refreshing, no hard sales he was funny polite and knowledgeable and guess what sold us a suite with extras so did a very good job. We always go to DFS and have never been disappointed so thank you

Reply from DFS Furniture - Swindon
What amazing stuff DFS Swindon have. I was welcome at the door with a smile. I wondered around for 20 minutes before I found the sofa i wanted. Great service and everything was explained with details easy to follow. Would recommend.

Reply from DFS Furniture - Swindon
I explored all options of sofas.
Eventually picked one perfect for the room.
Sales team very helpful, Jason was the guy helping me.

Reply from DFS Furniture - Swindon

Reply from DFS Furniture - Swindon
It was very easy just to go in and have a lovely guy give me all the information I needed about the chair that I was interested in. Very successful visit. I get my chair next week. Very quick.

Reply from DFS Furniture - Swindon
Great information given by Jason very helpful answered all our questions

Reply from DFS Furniture - Swindon
Great customer experience, no hard sale, very informative, good product knowledge

Reply from DFS Furniture - Swindon
Friendly staff, easy and good knowledge of what was happening with good advice when needed. Can’t recommend enough

Reply from DFS Furniture - Swindon

Reply from DFS Furniture - Swindon

Reply from DFS Furniture - Swindon
Really helpful and positive experience. Everything was clear and we were able to hear all the different options

Reply from DFS Furniture - Swindon
Great customer service they have explained everything nicely and everything went quick and smooth

Reply from DFS Furniture - Swindon
Pinne was our customer service team member who we felt went beyond helpful, was very professional,helpful explained ever detail of our purchase. She could not could of been more helpful. She even gave my husband water because he had a coughing fit, excellent customer service and patient with us.

Reply from DFS Furniture - Swindon

Reply from DFS Furniture - Swindon
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.