Lawrence, who assisted us, was so friendly and knowledgeable. He acknowledged us straight away but gave us space and time to browse allowing us space to make the right decision. As soon as we were rea... See more
Company replied
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See what reviewers are saying
Staff were really helpful, didn’t at any point feel rushed or pressured but they were always on hand to answer questions. Nice easy sales experience. Great customer service!
Company replied
We firstly went into DFS on 25th. Lawrence greeted us and allowed us to browse at leisure. He pointed out which sofas were available in the required colour and gave us prices and delivery details.... See more
Company replied
We were offered help on entering the store in Taunton by Alan, but we’re just Browsing. However, when we asked for some assistance later on, Alan was politely, helpful and very knowledgeable regarding... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Toneway, TA1 2BB, Taunton, United Kingdom
- 0333 999 9802
4.9
Excellent
5K reviews
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Lawrence
Lawrence, who assisted us, was so friendly and knowledgeable. He acknowledged us straight away but gave us space and time to browse allowing us space to make the right decision. As soon as we were ready he was there to help us go through everything, explaining the whole process in depth so we were completely happy with ordering. I would highly recommend due to our interaction with Lawrence.
July 24, 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Taunton
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Staff were really helpful
Staff were really helpful, didn’t at any point feel rushed or pressured but they were always on hand to answer questions. Nice easy sales experience. Great customer service!
August 8, 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Good quality sofas
Good quality sofas, value for money and speedy delivery. With staff being friendly and helpful . Thank You.
July 31, 2026
Reply from DFS Furniture - Taunton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Taunton
Hello Claire,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Alan was so helpful and a credit to DFS…
Alan was so helpful and a credit to DFS I had great service and he explained everything really well thank you it was a pleasure to purchase my new sofa
August 7, 2026
Reply from DFS Furniture - Taunton
Hello Judith,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The person I saw at Dfs was very…
The person I saw at Dfs was very helpful and gave me all the information I needed to know
August 7, 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
No pushy sales talk only discussed my…
No pushy sales talk only discussed my requirements.
August 5, 2026
Reply from DFS Furniture - Taunton
Hello Glenn,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
professional and nice staff
professional and nice staff, even though I confused him with my questions until I decided,
August 4, 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great customer service!
We were greeted by a very helpful member of staff who made the transaction very easy and pleasant
July 28, 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Lawrence was professional
Lawrence was professional, polite & informative. He wasn’t pushy at all which we appreciated. Great customer service.
August 4, 2026
Reply from DFS Furniture - Taunton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Alice was so nice very professional and…
Alice was so nice very professional and exceeded above to make us comfortable and happy with are purchase,would definitely recommend Taunton DFS to friends and family.
August 1, 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great service
Great service. Really thorough and helpful throughout. Very happy overall.
August 3, 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Sean
Sean, our sales person was extremely polite and friendly. Not pushy, which is a pet hate of mine. Very informative in explaining to us everything in detail.
August 2, 2026
Reply from DFS Furniture - Taunton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Informative Sales Person
The shop is well laid out. We kind of knew what we wanted but still enjoyed looking at the other options. Lawrence (sales person) was there when we needed him and answered all questions we had regarding the product. Very good shopping experience.
August 1, 2026
Reply from DFS Furniture - Taunton
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lawrence.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Taunton
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Plenty of choice, speedy service
There was a lot of choice in style and then once we had selected a style, there was a good options of fabrics and colours. Lawrence was helpful and because we were not doing the interest free credit, ordering was quick and simple. Look forward to receiving my sofas.
August 1, 2026
Reply from DFS Furniture - Taunton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Prompt attention and service given with…
Prompt attention and service given with good advice.
Thanks
Mala
August 1, 2026
Reply from DFS Furniture - Taunton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lawrence was awesome
Lawrence was awesome, not too pushy. Very friendly and explained everything. Asked if we needed to know anything else but he had answered everything. He's a credit to the Taunton branch.
July 31, 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Took my money but then cancelled my…
Took my money but then cancelled my order. I’m still waiting for my refund. Quick enough to take money very slow in putting it back. Would not recommend this site.
July 30, 2026
Reply from DFS Furniture - Taunton
Good afternoon Mitchell,
Here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted for interest free credit or not. This decision is not made by DFS and we offer our sincere apologies if you are disappointed with the decision made. As with any retailer, refunds can take up to 10 working days to be received once raised.
Kind Regards,
Holly M
DFS Customer Support
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