We ordered a L shape sofa from the Tottenham Court Road Branch. I have to say we couldn’t be happier. The service we have received has been very good. Staff in store, great, communication about progre... See more
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Great in-store staff- friendly and knowledgeable and they took time and effort to make the delivery work. A great shame this store is closing soon but nice to have the great discount as a consequence.... See more
The team at Tottenham Court Road was absolutely fantastic I cannot fault them,,, I would recommend them too anybody.... 10 out of 10 🙂🙂🙂🙂🙂🙂🙂🙂🙂
I brought the Kruze sofa even though no store had it on display. Went to London Tottenham Court Road branch and was seen by Narendra who was patient & brilliant!! The delivery guys were great. I’m h... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
220-224 Tottenham Court Road, W1T 7PZ, London, United Kingdom
- 0333 999 9837
4.4
Excellent
655 reviews
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Great Service!
Great service! We had great help and support from Murat @ the dfs Tottenham.
Murat gave us all the details and information we needed to support our decisions about what fourniture would fit us.
Very happy! Would highly recommend it.
May 6, 2022
Very helpful
May 2, 2022
I am very satisfied with the service I…
I am very satisfied with the service I had last week in Totenham court road store. She was very friendly and professional member of your staffs.
April 29, 2022
Service received in store was great.
April 27, 2022
Was very heplful throughout
April 25, 2022
Great Service!
Great service! Very helpful people and very patient as we took a long time to decide!
April 25, 2022
My review
The lady that served us was really nice she showed us all the different styles we could have and she spoke through everything with us
April 24, 2022
Was easy and fast to order a sofa
April 24, 2022
Tottenham Court Road branch
April 23, 2022
A sunny day in Tottenham Court Road
Hello,
We were very happy with the information and knowledge shown by the staff that helped us. We completed our purchase quickly and easily and by the time we got home our agreement had been emailed and the whole process was completed very quickly. I cannot say too much about the products we chose as we need to get them set-up and the old sofas removed before we can say more.
So far we are very happy check back in 7 weeks when we will be living with our new purchases. :)
April 23, 2022
The salesman Jason was very efficient…
The salesman Jason was very efficient to explain everything!
April 23, 2022
Murat and Narendra were very helpful…
Murat and Narendra were very helpful and I have confidence that they will assist me if any issues are subsequently encountered.
April 22, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dfs customer service is very very bad
Dfs customer service is very very bad
..I am not recommended for any one thay are service vey bad .i
April 21, 2022
Reply from DFS Furniture - Tottenham Court Road
We are very sorry to see that you wish to rate DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
As there hasn’t been much information provided in your review we are unsure of the issue you have experienced. If you would like to contact our Customer Service Team one of our advisors will be more than happy to assist you. Please contact them on 0333 9999 777.
Sales Assistant very helpful
Sales Assistant very helpful. Answered all my questions and expectations in a professional polite manner. Very efficient. Couldn’t have been more helpful
April 20, 2022
Happy
Paul was looking after me at Tottenham court road branch. He was very nice, polite, clear and direct. I trusted him greatly, because he explained everything really well to me again and again which showed he is pacient. I am very happy and looking forward to my sofa arriving as soon as possible.
April 18, 2022
Very happy with my experience in the…
Very happy with my experience in the store. Attentive and understanding sales assistant went out of her way to help.
April 16, 2022
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