What I liked about today was being left to look ourselves, I hate to be jumped on when you go into a shop, when we had chosen a sofa Rob was there to help, very helpful and polite.
Company replied
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See what reviewers are saying
Quick, easy and very friendly service. Seen straight away and given loads of information and helpful care tips regarding maintaining the life of the sofa. Lovely experience and no pushy sales
Company replied
From the moment we walked in it was a great visit to the Tunbridge Wells shop. No staff pouncing on you, just a cheery “morning, are you needing anything?” So much help given when we did ask. Was... See more
Company replied
The guy was very welcoming and help with our choosen suite. He was very helpful and made sure we understood about buying and what would happen next with our order. Would definitely go back should we... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longfield Road, TN2 3EW, Tunbridge Wells, United Kingdom
- 0333 999 9811
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
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Excellent customer advice
Excellent customer advice, service and completion of sale. Everything explained very coherently and the staff member was not pushy, therefore allowing us to make our own decisions in our own time. Would recommend visiting this store in Tunbridge Wells.
August 7, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
More than happy
I was more than happy with the service today. Staff are really friendly and most helpful. I have no complaint.
August 6, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Julian at the DFS in Tunbridge wells…
Julian at the DFS in Tunbridge wells was extremely helpful and efficient. Whenever we visit the store all the staff are welcoming and helpful. We were really happy with our purchase. Thank you again.
August 5, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Laura,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The service was very good…
The service was very good indeed,helpful and informative.
I was able to select my chair and have it delivered within the week . Excellent.
July 20, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Jill,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Extremely efficient and very helpful
Extremely efficient and very helpful, everything was fully explained well and was a quick process. Very happy with the customer service received.
August 3, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great staff interaction
Great staff interaction, very knowledgeable and helpful when we made our order. Salesman went over all options and was overseen by a senior who was just as knowledgeable. S great all round service and experience.
August 3, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Excellent experience in the store
Excellent experience in the store, the staff are present but not pushy, and as soon as I wanted more details they were super accommodating and helped us pick out the perfect sofa! Very happy with the purchase, will definitely be coming back!
August 1, 2026
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Greet service
August 1, 2026
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Best customer service!! From the moment we walked in it was a…
From the moment we walked in it was a great visit to the Tunbridge Wells shop.
No staff pouncing on you, just a cheery “morning, are you needing anything?”
So much help given when we did ask.
Was like having your own personal shopper.
Any questions either answered straight away by knowledgeable lady or she went & found out. Even supplied a tape measure & a hot chocolate!
August 1, 2026
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
I dealt with Katie again at the…
I dealt with Katie again at the Tunbridge Wells branch, she’s professional knowledgeable and has a perfect outlook and really looks after her customers, she gives time no pressure, if only Katie could be in every place that I purchased things from it would be so much easier in life.
July 30, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Store is Great, Online is terrible
Ordered a sofa online after measuring instore and at home. when it came we were happy! Unfortunately the feet kept breaking with very light use. upon logging a ticket with the online team they refused to help but passed us on to the Local store (Tundbridge Wells)
I am terrible with names and have since forgotten the managers name but she had recently taken over the store and she was amazing, She organised new feet to be fitted which highlighted an issue with the sofa's build. She and Jim W helped us pick out a new sofa and organised the exchange. We are delighted with the new sofa.
The online team were awful (They said once we visited a store it was no longer their problem) Thankfully the store were great. my advice to anyone is go to the store and order through them. Don't order online!
November 2, 2025
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent Customer Service …
I came into the store today desperate to buy a bed for my parents. Although I did not find one suitable we had a gentleman Alan who served us and I cannot express the brilliant customer service he gave us. So caring and friendly doing everything in his power to help us. Not your typical salesman. I will be going online to buy a recliner and it’s because of his service. Thank you
July 28, 2026
Unprompted review
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Everything was clearly explained
Everything was clearly explained. I liked the fact a second person double checked the key details with us to ensure it was recorded accurately. A great reassuring touch when there are so many variations possible and you a spending a lot of money.
July 27, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Mike,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Our sofa buying journey was great!
Our sofa buying journey was great! We were met with a very comfortable atmosphere, Alan’s service was fantastic! He explained everything so clearly and made it all very easy to understand, his knowledge was great and customer service was second to none! Thank you Alan and DFS!
July 25, 2026
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Alan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
It was a nice relaxing experience
It was a nice relaxing experience. Thanks to Rich who was very helpful
July 25, 2026
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very efficient and friendly service
July 24, 2026
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Expert help when it is needed
We were left to wander, look at and sit on all the sofas without pushy salesmen/women interfering but when we were clearly interested in one particular model the staff were very knowledgeable and helpful
July 22, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I went to DFS Tunbridge wells branch…
I went to DFS Tunbridge wells branch yesterday to buy a bed and mattress, all I can say is what fantastic staff they have .The manager who served me went above and beyond,he was so helpful and polite.
It was a pleasure going there, I would definitely recommend this store to anyone I know and would definitely buy from them again
July 21, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
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