We’d like to say a huge thank you to Sam at the Warrington store for helping us choose the perfect sofa. From start to finish, he was friendly, knowledgeable, and went above and beyond to make the... See more
Company replied
Location
Switch locationMersey Street, Riverside Retail Park,Vernon Street, WA1 2HG Warrington, GB
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See what reviewers are saying
I had such a lovely experience at DFS from start to finish. The whole process was so relaxed, stress-free and enjoyable. Sam, who looked after me, was absolutely brilliant. Friendly, knowledgeab... See more
Company replied
Mike was really helpful and sorted us a good deal on the ex display couch that we were after. He was friendly, approachable and responsive. A positive transaction all around.
Company replied
Just had delivery of our Harlan sofas, 3 and 2 seaters. Very pleased with the quality , colour and design. Makes the lounge look like a new room. Special thanks to Cathy ( Riverside Warrington) f... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG, Warrington, United Kingdom
- 0333 999 9778
4.9
Excellent
4K reviews
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Shop.bright and clean
Shop.bright and clean. Staff so lovely and helpful. 10/10 all day long
April 18, 2026
Reply from DFS Furniture - Warrington
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very impressed with the professionalism…
Very impressed with the professionalism and advice given from the assistant who helped us. Didn't feel pressurised into anything and felt very comfortable with the whole process.
April 17, 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
A great experience overall
A great experience overall.
Called in once to look around and gained all the information I needed from Dan.
Came back after measuring the space at home alongside the dimensions of the chosen sofas.
Dan spotted me on arrival into the store then after dealing with the customer he was with, came over to answer my final questions before processing my order.
All in all, great service and an efficient process.
Let’s hope the delivery is as excellent.
April 16, 2026
Reply from DFS Furniture - Warrington
Hi, I am very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
Kind Regards,
Vanessa
DFS Customer Support
Had an amazing experience with the…
Had an amazing experience with the Warrington store today, Sam the sales assistant was very nice and experienced and made the process easy
April 16, 2026
Reply from DFS Furniture - Warrington
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Very happy with our experience at DFS…
Very happy with our experience at DFS Warrington. We were supported by a wonderful staff member called Sue. Can’t wait for our sofa and coffee table to arrive.
April 16, 2026
Reply from DFS Furniture - Warrington
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Slightly disappointed with…
Slightly disappointed with communication and had to have several calls. Updated my contact info 3 times but even now they still use the old info…
April 15, 2026
Reply from DFS Furniture - Warrington
Good Afternoon,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your order and the lack of communication.
I have taken a look into your order and I can see you have been contacted to discuss this and once again we do apologise for any inconvenience caused.
Kind Regards,
Lorraine A
DFS Central Customer Support
Furniture purchase
Great experience from walking through the door to finalisation of purchase
April 14, 2026
Reply from DFS Furniture - Warrington
Good morning Kath,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
We purchased our sofa from dfs…
We purchased our sofa from dfs warrington and sales assistance Kathy went out of her way to ensure we chose the right sofa for us Excellent service would highly recommend anyone to purchase their sofa from there. All team were friendly.
April 6, 2026
Reply from DFS Furniture - Warrington
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
AVOID SUE and SAM at this store!!!
AVOID SUE and SAM at this store!!!
Went into store to order a sofa, Sue took my order and I belived she understood what I wanted she asked Sam to confirm, on delivery I was delivered 2 different foot stools one names end stool, which I assumed it was part of the sofa as the sofas are broken down on your order to individual seats so it’s quite confusing (the reason I went in store)
The delivery drivers was ready to leave and I explained I only ordered one footstool the other must be another persons order, they told me to contact Customer Service as it was on my order, I rang customer service and was told to save money as I would’ve charged return the stool myself to avoid the charge KNOWING MY ORDER WAS DONE INSTORE, Instore manager is taking no fault on this and unfortunately because he’s staff ordered it I can’t get a refund but if I ordered online and made a error myself I could be refunded……
So due to staff not doing ther job correctly I’m down £449 and left with something I don’t need, I’ve asked for cctv to checked and this will show me moving the stool and trying others but their is no cctv I also asked for the phone call to listened to and again although it’s recorded their not willing to do this!
Please avoid SUE or SAM until their trainees how to place a order correctly
April 13, 2026
Unprompted review
Reply from DFS Furniture - Warrington
We are very sorry to hear about the concerns you have raised regarding your recent experience. We completely understand how disappointing and frustrating this situation must be for you. After thoroughly reviewing your order, we can confirm that it was consolidated at the point of sale by two members of our staff, and at that time it was deemed correct by yourself. We also see that you have already been in contact with the relevant team to discuss this matter further. At this stage, we are unable to take any further action regarding your order, and we sincerely apologise for any inconvenience or disappointment this may have caused you. If you have any additional questions or would like to provide more feedback, please don't hesitate to reach out to us again. Your feedback is important to us, and we appreciate you taking the time to share your experience.
Kind Regards,
Vanessa
DFS Customer Support
Very helpful explained whole process…
Very helpful explained whole process from ordering to dispatch extremely polite
April 12, 2026
Reply from DFS Furniture - Warrington
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
the level of service that we recevied…
the level of service that we recevied was amazing and was very helpful, we got given all the infomation that we needed,
April 11, 2026
Reply from DFS Furniture - Warrington
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Dan was very easy to have a chat too
Dan was very easy to have a chat too, sat on the sofa and wasn’t pushy, gave us all the information we requested , very down to earth .
April 12, 2026
Reply from DFS Furniture - Warrington
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Enjoyable and Effortless Sofa Search
Went into the Warrington store today and spoke with Dan. We'd gone in looking for a specific sofa which they didn't have on show. Dan knowing what we did/didnt want frim our new sofa was quick to take us around the showroom showing us some suitable alternatives. Having looked at several alternatives we made a decision as to what sofa was right for us. Dan explained the Guarantee, how it worked, what it covered along with addition extras, with no "hard sell". We even got a discount! Very pleased with the service and can't wait for our new sofa to arrive
April 12, 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Cathy from the Warrington store was…
Cathy from the Warrington store was amazing. She was very helpful and friendly and made the process stress free! Highly recommend
April 12, 2026
Reply from DFS Furniture - Warrington
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Our experience in store was excellent…
Our experience in store was excellent very helpful and knowledgeable sales assistant the process was excellent no pressure at all
April 12, 2026
Reply from DFS Furniture - Warrington
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
customer service was genuinely good and…
customer service was genuinely good and was helpful and was not pushy
April 12, 2026
Reply from DFS Furniture - Warrington
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Exellent customer service
April 11, 2026
Reply from DFS Furniture - Warrington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
We had a great experience
We had a great experience. DFS Warrington is a lovely store, friendly staff, who are helpful and patient.
April 11, 2026
Reply from DFS Furniture - Warrington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Quick process and friendly
Quick process and friendly, helpful, knowledgeable sales person
April 11, 2026
Reply from DFS Furniture - Warrington
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Was great service welcomed by Mike who…
Was great service welcomed by Mike who was very helpful
April 11, 2026
Reply from DFS Furniture - Warrington
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
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