Very friendly staff member Sirhan at Watford branch helped us through the process and explained everything very clearly. Had asked us initially when we first in the shop and we said we were just looki... See more
Company replied
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See what reviewers are saying
Ed (Del Boy) was absolutely brilliant! So welcoming and instantly made us feel so comfortable without any pressure to make a purchase. He answered all our questions and explained everything perfectly!... See more
Company replied
Excellent service by Dan . Friendly and informative. We didn’t feel pressure to buy. We are very pleased with the sofa and chair that we ordered , Such great value and very comfortable! Would definite... See more
Company replied
We had a lovely experience after bumping into moez at our local DFS, he made the whole experience fun and smooth sailing. He helped us pick the sofa that was right for us after we gave him our measure... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lower High Street, Unit B, WD17 2JZ, Watford, United Kingdom
- 0333 999 9806
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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DFS Watford (Khadija)
We went to DFS in Watford & were welcomed by Khadija. She was lovely. We told her what we had in mind. She showed us few things. She was so nice and treated us with respect and showed us what we were after. Excellent service from Khadija.
July 5, 2026
Reply from DFS Furniture - Watford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great customer service
July 4, 2026
Reply from DFS Furniture - Watford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very happy with Daniel’s help and…
Very happy with Daniel’s help and service. Everything was explained in full with no hard sell.
July 4, 2026
Reply from DFS Furniture - Watford
Hello Denise,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
He was very professional and very…
He was very professional and very knowledgeable person.
July 3, 2026
Reply from DFS Furniture - Watford
Hello Roena,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Mo was great
Mo was great! Very helpful and went through all the processes with detail.
Makes a good coffee also 😉
June 26, 2026
Reply from DFS Furniture - Watford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Watford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Watford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Watford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Watford
Hello Siddharth,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Kapal @DFSWatford is a 💎
Honestly DFS Watford you will see me in the distant future. Kapal was 5star she was professional, polite, patient and not pushy very knowledgeable and caring. She explained everything clearly and left us to make our own decisions. When she returned we asked the important questions. A brilliant sales assistant. All the staff at Watford were pleasant to be fair . Good headship good staff🌟
June 20, 2026
Reply from DFS Furniture - Watford
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Kapal met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Imagine 19:45 we quickly wanted to…
Imagine 19:45 we quickly wanted to match a sample to a sofa we liked and was considering ordering next day and a guy has noticed us walk to the front door and bluntly locks it in front of us instead of at least saying sorry. What a way to lose a customer. You don’t even get treated this way in a clothes shop. If your opening hours are until 8pm then do not bluntly lock the doors as we are walking towards the entrance or if you are having to lock up early. Just say sorry and explain. Cost nothing to be nice.
June 26, 2026
Unprompted review
Reply from DFS Furniture - Watford
Good Morning Marcelina,
Thank you for taking the time to share your review. I am very sorry to hear of your experience when visiting our store. I do want to assure you that this will be fedback to the relevant team. If you do require any assistance in the meantime, please do contact our customer service team on 03339999777 and they will be happy to assist.
Kind regards,
Jordan
DFS Customer Care
dfs experience
very detailed items good build of items very helpful if anything needed would recommend to use to buy furniture
May 28, 2026
Reply from DFS Furniture - Watford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
We were very impressed by sales girl…
We were very impressed by sales girl Gezel who showed us bundle packages and was very informative of the products she showed u
June 22, 2026
Reply from DFS Furniture - Watford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Watford
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Daniel wsd absolutely amazing…
Daniel wsd absolutely amazing throughout the whole experience when buying a sofa. He was extremely knowledgeable and told me everything I needed to know. There was no pushy sales techniques used throughout. Would definitely recommend.
June 20, 2026
Reply from DFS Furniture - Watford
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards.
Vanessa
DFS Customer Support
The environment was very welcoming and…
The environment was very welcoming and every member of staff was polite and helpful. Our salesperson was Mo and he was brilliant. He gave us all the information we required to go home and make a decision and when we returned today he talked through everything again to make sure we were certain the suite was exactly what we wanted. Needless to say we purchased the suite.
June 20, 2026
Reply from DFS Furniture - Watford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Yeah very good service the person who…
Yeah very good service the person who dealt with me was very good and professional now stop emailing me
June 13, 2026
Reply from DFS Furniture - Watford
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards
Vanessa
DFS Customer Support
Last week I ordered a new sofa set and…
Last week I ordered a new sofa set and they said it would be delivered in 12 weeks. Today I called DFS to ask if I could change the color of the set, and I was told yes, but when I went to the store, I was told no. Honestly, I'm very disappointed.
June 12, 2026
Reply from DFS Furniture - Watford
Good morning,
We are really sorry to hear that you were not able to amend the furniture colour. Unfortunately, once a furniture order has been released into production, we are no longer able to provide any amendments or cancellations. We appreciate how frustrating this may be; however, as the furniture is handmade to order, we are unable to make changes at this stage.
We sincerely apologise for any inconvenience this may have caused you.
Kind Regards,
Vanessa
DFS Customer Support
Mo at Watford 5 star!!
Mo at Watford was great, so helpful without being pushy and great knowledge and ideas when I couldn’t decide between styles
June 11, 2026
Reply from DFS Furniture - Watford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Required information was communicated…
Required information was communicated comprehensively
June 16, 2026
Reply from DFS Furniture - Watford
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
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