Very friendly staff member Sirhan at Watford branch helped us through the process and explained everything very clearly. Had asked us initially when we first in the shop and we said we were just looki... See more
Company replied
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See what reviewers are saying
Ed (Del Boy) was absolutely brilliant! So welcoming and instantly made us feel so comfortable without any pressure to make a purchase. He answered all our questions and explained everything perfectly!... See more
Company replied
Excellent service by Dan . Friendly and informative. We didn’t feel pressure to buy. We are very pleased with the sofa and chair that we ordered , Such great value and very comfortable! Would definite... See more
Company replied
Daniel was absolutely brilliant. We visited three times before making our final decision, and each time he welcomed us with a smile, remained patient, and did everything he could to help. He never mad... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lower High Street, Unit B, WD17 2JZ, Watford, United Kingdom
- 0333 999 9806
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Watford
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
The lady who served us was really…
The lady who served us was really helpful and clear on how we can make the sofa we picked fit our room, and was clear on timelines and access needed for delivery. She made our purchase straightforward.
May 30, 2026
Reply from DFS Furniture - Watford
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great staff member no pressure selling…
Great staff member no pressure selling v.friendly & knowledgeable made the purchase v.easy
May 29, 2026
Reply from DFS Furniture - Watford
Hello Keith,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We bought our sofa and Daniel was…
We bought our sofa and Daniel was amazing at providing best advice and helping us select a suitable sofa. We made purchase because he was very nice. Thank you
May 28, 2026
Reply from DFS Furniture - Watford
Hello Sajida,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Watford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Review
The salesman was fine professional and helpful throughout the process on the day
Await further contacts removal clearance etc and updates on orders - sofas etc the carpet-rug delivered was left outside by the way yesterday!
May 19, 2026
Reply from DFS Furniture - Watford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Very good experience everything was…
Very good experience everything was explained clearly
May 26, 2026
Reply from DFS Furniture - Watford
Hello Liz,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
George was excellent
George was excellent. Really friendly, very knowledgeable and made everything very simple for us to order exactly what we needed. Highly recommend going to see him!
May 25, 2026
Reply from DFS Furniture - Watford
Hello Steve,
Thanks for your lovely feedback, we’re glad to hear George met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very helpful & informative
May 23, 2026
Reply from DFS Furniture - Watford
Hello Heather,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Dfs experience
My wife and I went to buy a bed and the guy that served us couldn’t have been more helpful from start to finish explaining everything as he went along. First Class top-notch would highly recommend it well done People.
May 24, 2026
Reply from DFS Furniture - Watford
Hello Mark,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
I went to DFS in Watford and had great…
I went to DFS in Watford and had great service whilst selecting my sofa. The sales lady (embarrassingly I forgot her name starting with N) was very informative and gave me confidence the sofa I ordered is modular and will fit in my house. 5 to 6 week delivery is great too and a factor in selecting DFS who make my sofa in the UK Finance option is a bonus when selecting a sofa. I would certainly recommend DFS.
May 23, 2026
Reply from DFS Furniture - Watford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great service from Ed!
May 23, 2026
Reply from DFS Furniture - Watford
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Watford
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Amazing customer service from Moez
Sofa has only just been ordered, so can't comment on that yet. But incredible customer service from Moez, he really went above and beyond. Explained all the options clearly, the pros and cons, and he knew the range incredibly well. Also a very honest guy.
May 14, 2026
Reply from DFS Furniture - Watford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Staff were so friendly and helpful
Staff were so friendly and helpful. George explained everything I needed to know clearly and full.
Couldn't have asked for more.
Great experience
May 22, 2026
Reply from DFS Furniture - Watford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great staff all round
Friendly team and great service. I’ve been in there to buy 3’ different sofas in under a year.
May 19, 2026
Reply from DFS Furniture - Watford
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Samir was Friendly and professional.It…
Samir was Friendly and professional.It was a pleasure dealing with him.I only ever buy sofas from DFS.Thanks Guys Kind Regards Adam.
May 18, 2026
Reply from DFS Furniture - Watford
Good morning Adam,
Thanks for your lovely feedback, we’re glad to hear Samir met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Wonderful service, happy customers!
George greeted us with kind words, and a cheery sense of music. We had come in with intentions of a quality sofa, and left with a wonderful service on top of that! Answered all our queries, set our mind to focus on what we were looking for, and left us with a smile and a happy customer. Thanks for your your service George!
May 17, 2026
Reply from DFS Furniture - Watford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
May 17, 2026
Reply from DFS Furniture - Watford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
anessa
DFS Customer Support
The staff was very helpful and made me…
The staff was very helpful and made me understand the order clean . The customer service is safe
March 6, 2026
Reply from DFS Furniture - Watford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
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