Our sales advisor at DFS Wednesbury was Jet. Jet was professional, friendly and extremely knowledgeable, and he made the whole experience really enjoyable. What stood out the most to my husband... See more
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Amazing customer service, we went into store on Wednesday and was greeted by Nafisa from the first conversation we had she went above and beyond to try and meet our expectations and exactly what we we... See more
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Walked in and greeted by staff but not followed around or given the hard sell. Assistance was provided on request-which I liked! Jon was an absolute gentleman, didn't rush me to make any decisions, pr... See more
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David Bullock, me and my family came in today, the 23rd August, to buy a sofa bed, and the gentleman (I can't remember his name) was very helpful and put us onto the perfect one, exactly what we neede... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Axletree Way, Gallagher Shopping Park, WS10 9QY, Wednesbury, United Kingdom
- 0333 999 9525
4.9
Excellent
6K reviews
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Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
From start to finish the whole…
From start to finish the whole experience was excellent!
July 11, 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thanks for the 5 stars It's much appreciated
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Excellent customer service from the…
Excellent customer service from the sales consultant. Perfect!
July 12, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Great staff and friendly service
Great staff and friendly service, we explained what we were looking for and the Benz took us straight to the perfect solution in under a minute. Looking forward to delivery!
July 11, 2026
Reply from DFS Furniture - Wednesbury
Hello Alex,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello Kay,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent customer service received…
Excellent customer service received from Jet, we gave him the measurements for our room and he found a lovely sofa for us and went through all options with us which helped us decide which one to go for and also found us a matching coffee table. Thank you Jet for a great experience.
July 5, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great Customer Service and Relaxed Experience
Anand was very professional, we came the day before and was not pushy and was helpful with all questions, we told him we just needed to make sure to get the measurements correct and we would come in tomorrow.
The next day we saw found him again and he directed us to a much better product than what we had our eyes on, and explained thoroughly the warranty and insurance and how to maintain the sofa. He was understanding with us having a baby also, and patient. A real gentleman
July 5, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Exceptional staff and customer service
Staff were absolutely brilliant and explained everything to us, the manager Matt went above and beyond to help us with our purchase, he’s a credit to the company
July 3, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
the staff was verry good with us theres…
the staff was verry good with us theres nuthing ells that thay cudent do for us ok thank you so much
July 5, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Our sales representative was very clear…
Our sales representative was very clear and detailed.
He listened to what we wanted and didnt try and push us into something we didnt.
He made time for us and showed us different things. And we finally settled on what was right for us.
July 4, 2026
Reply from DFS Furniture - Wednesbury
Hello Mrs Graham,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Great staff and great customer service…
Great staff and great customer service by Nicola
July 3, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Made it almost a pleasure to part with my money
The salesman was so helpful and not at all pushy,which made the sale ,a pleasurable experience .
So different to several over furniture stores we had visited
July 3, 2026
Reply from DFS Furniture - Wednesbury
Hello Stephen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Absolutely brilliant
Absolutely brilliant! I am very satisfied with Great fast service.
June 26, 2026
Reply from DFS Furniture - Wednesbury
Hello Bhanu,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Easy purchase with great service
Order for our bed was taken in a professional manner. Great service from James.
June 29, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Our sales man was fantastic
Our sales man was fantastic and really helped us pick what we wanted and talked us through everything
June 29, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We were really impressed with Bali very professional and knowledgeable
We were really impressed with the service Bali was very polite and professional, his expertise and product knowledge was excellent, we were not rushed and felt confident with our purchase
June 27, 2026
Reply from DFS Furniture - Wednesbury
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Bali.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Wednesbury
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
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