We had a great experience, friendly helpful staff. Very quickly got sorted with exactly what we wanted. Lots of information given so we knew exactly what we were getting
Company replied
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See what reviewers are saying
Anand was very professional, we came the day before and was not pushy and was helpful with all questions, we told him we just needed to make sure to get the measurements correct and we would come in... See more
Company replied
Staff members not pushy let you wander round but there if you need to ask a question. Sharna who completed our purchase for usexplained everything clearly to us from care of the sofa to what cove... See more
Company replied
Bali was brilliant from the second we got to the store. He introduced himself and made himself available for any questions we had. He didn’t push us or try to over sell which made us feel more comfort... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Axletree Way, Gallagher Shopping Park, WS10 9QY, Wednesbury, United Kingdom
- 0333 999 9525
4.9
Excellent
6K reviews
Asks customers to review
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Salesperson very helpful knowledgeable…
Salesperson very helpful knowledgeable and no pressure for a sale
July 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very knowledgeable salesperson
Very knowledgeable salesperson, explained everything so well. Service was great, nice and easy.
July 23, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Amazing experience and sofa quality and…
Amazing experience and sofa quality and design are really good. Same goes for staff for customer service and experience at the outlet.
July 22, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
We had a very nice experience at the…
We had a very nice experience at the Wednesbury store. The service and patience was top notch and We were served with nice hot chocolate and coffee.
Thank you to John
July 21, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Anand was so helpful he made feel home…
Anand was so helpful he made feel home so comfortable he made me feel
July 14, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Super helpful salesman Jeetendra…
Super helpful salesman Jeetendra explained everything regarding our purchase of settee
July 20, 2026
Reply from DFS Furniture - Wednesbury
Hello Lisa,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Big thank you to Anand who made my…
Big thank you to Anand who made my experience at DFS enjoyable and comfortable as choosing furniture and the right one can be stressful but with Anand help I was able to make the right choice.
July 18, 2026
Reply from DFS Furniture - Wednesbury
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We had a great experience
We had a great experience, friendly helpful staff. Very quickly got sorted with exactly what we wanted. Lots of information given so we knew exactly what we were getting
July 12, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Staff were really introduced themselves…
Staff were really introduced themselves but did hassle us or push us into making a decesion or purchase but were on hand to answer any questions we had
July 19, 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great Service
Great Service, friendly team and relaxing environment - not pushy like some other places I've visited
July 17, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Jon was very helpful and informative…
Jon was very helpful and informative went threw everything step by step
July 15, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Professional & friendly staff
Professional & friendly staff. Very thorough. 5Star experience from start to finish.
July 3, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I ordered a new sofa today tha…
I ordered a new sofa today tha gentlemen that served me was very helpful and pleasant great experience
July 14, 2026
Reply from DFS Furniture - Wednesbury
Hello Steven,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Knowledgeable and friendly…
Knowledgeable and friendly staff..plenty of choice and good pricing.
July 13, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
From start to finish the whole…
From start to finish the whole experience was excellent!
July 11, 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thanks for the 5 stars It's much appreciated
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Excellent customer service from the…
Excellent customer service from the sales consultant. Perfect!
July 12, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
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