Our sales advisor at DFS Wednesbury was Jet. Jet was professional, friendly and extremely knowledgeable, and he made the whole experience really enjoyable. What stood out the most to my husband... See more
Company replied
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Amazing customer service, we went into store on Wednesday and was greeted by Nafisa from the first conversation we had she went above and beyond to try and meet our expectations and exactly what we we... See more
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Walked in and greeted by staff but not followed around or given the hard sell. Assistance was provided on request-which I liked! Jon was an absolute gentleman, didn't rush me to make any decisions, pr... See more
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David Bullock, me and my family came in today, the 23rd August, to buy a sofa bed, and the gentleman (I can't remember his name) was very helpful and put us onto the perfect one, exactly what we neede... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Axletree Way, Gallagher Shopping Park, WS10 9QY, Wednesbury, United Kingdom
- 0333 999 9525
4.9
Excellent
6K reviews
Asks customers to review
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Great deal 👌 great staff..
Great deal 👌 great staff..
Great Experience all round
Thanks to Matt the manager
Customer service AAA+
August 8, 2026
Reply from DFS Furniture - Wednesbury
Hello Steven,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Online application for Interest free
Online application for Interest free, was very easy to complete, no problem at all.
August 10, 2026
Reply from DFS Furniture - Wednesbury
Hello Pauline,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Poppy was very helpful
Poppy was very helpful, when we arrived she approached us and greeted us to the store and offered her assistance.
I had looked at the sofa I was interested in straight away and she gave us detailed information on the product she also gave us information on the other 2 sofas I had looked at and allowed us to browse the store.
It didn't take long to decide which I preferred and she gave us a detailed breakdown of cost delivery and also got us a little discount very pleased with the service.
August 6, 2026
Reply from DFS Furniture - Wednesbury
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Poppy met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Staff was Welcoming and helpful.
Emma was extremely helpful and welcoming, didn’t feel strangled by floor staff like similar places, in fact I had to go find a member of staff, looking forward to our new sofa !
August 9, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Quality service
I had a positive overall experience, and the process felt straightforward from start to finish. The staff were helpful and made sure I had all the information I needed. The quality of the products met my expectations, and everything was delivered as agreed. I’d be happy to use the service again based on this experience.
August 9, 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Amazing experience being served by JON…
Amazing experience being served by JON , he really helped us with all our questions and made the process so much smoother than we thought it would be , very happy with our purchase ! Thank you Jon you are amazing !
August 9, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
The staff were helpful..John was…
The staff were helpful..John was polite, informative and gave excellent customer service
August 8, 2026
Reply from DFS Furniture - Wednesbury
Hello Nicola,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Informative, helpful and friendly
Our DFS salesman Habib was very helpful and friendly. He took the time to explain everything to us.
August 6, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello Marie,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The DFS staff were so helpful and…
The DFS staff were so helpful and friendly. Great service from start to finish. I would definitely recommend them!
Thank you Nafisa
August 4, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Friendly service ~ not pushy at all
Friendly service ~ not pushy at all
All very clearly explained
August 4, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
The staff were very helpful and really…
The staff were very helpful and really looked after us
August 4, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Brilliant service from the lady in…
Brilliant service from the lady in store yesterday who sorted out the blue jules sofa for us she was very professional and very knowledgeable!
August 3, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
John our sales advisor was very helpful…
John our sales advisor was very helpful and knowledgeable about the products. He took the time to explain everything.
August 3, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The customer advisor was very…
The customer advisor was very knowledgeable and helpful making our purchase smooth and easy
August 3, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Fantastic experience when buying our…
Fantastic experience when buying our new Sofa.
No pressure buying or being followed around like some other furniture stores do... just help available when we needed it... that help came from Nicola who was lovely and helped us through the choosing/buying process. Highly recommend DFS Wednesbury store.
August 2, 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nicola.
Kind Regards,
Jordan
DFS Customer Support
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