Our sales advisor at DFS Wednesbury was Jet. Jet was professional, friendly and extremely knowledgeable, and he made the whole experience really enjoyable. What stood out the most to my husband... See more
Company replied
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Amazing customer service, we went into store on Wednesday and was greeted by Nafisa from the first conversation we had she went above and beyond to try and meet our expectations and exactly what we we... See more
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Walked in and greeted by staff but not followed around or given the hard sell. Assistance was provided on request-which I liked! Jon was an absolute gentleman, didn't rush me to make any decisions, pr... See more
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David Bullock, me and my family came in today, the 23rd August, to buy a sofa bed, and the gentleman (I can't remember his name) was very helpful and put us onto the perfect one, exactly what we neede... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Axletree Way, Gallagher Shopping Park, WS10 9QY, Wednesbury, United Kingdom
- 0333 999 9525
4.9
Excellent
6K reviews
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Poppy at wednesbury (by ikea) she was…
Poppy at wednesbury (by ikea) she was amazing! So friendly and full of information. X THANKS POPPY.
August 2, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very very helpful indeed.
August 2, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service was…
Excellent customer service was received. I was satisfied with the overall service. I would happily recommend this sofa to anyone looking for a stylish and comfortable piece of furniture.
August 1, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The lady who help me was very polite…
The lady who help me was very polite and very knowledgeable. Took her time and answered all my questions.
July 31, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Habib approached us as soon as we came…
Habib approached us as soon as we came into store, we already knew what we were coming in for and so we were able to sit down and place our order with him directly. He was incredibly helpful and provided us with all the information we needed!
July 25, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Great service and great people
Great service, friendly staff with full experience and knowledge, thay helped us and explained very nicely. Specially thankful to Mr Anand .
July 27, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great service clear and precise…
Great service clear and precise information
Jon gave excellent service explained everything very clear and accurate
July 27, 2026
Reply from DFS Furniture - Wednesbury
Hello Stephen,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Friendly staff
Friendly staff, not pushy left you to browse . Very helpful when needed. Wouldn’t go anywhere else as had sofa from here previously and very good quality.
July 18, 2026
Reply from DFS Furniture - Wednesbury
Good Afternoon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
No mesding
No mesding, informed staff no hard sale and time to discuss all aspects, very supportive and knowledgable staff. Thank you
July 25, 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Found our dream sofa thanks to the team at the Wednesbury store
We popped into the Wednesbury store to look for our dream sofa, as we wanted to find the right piece to fit into our newly renovated home. Couldn’t wish for better customer service and knowledge, no pushy salesman at all just let us browse at our leisure and helped us when we needed it. We came across the Lorenzo sofa, it was exactly what we were looking for. The friendly sales team provided an excellent service, giving us in depth information about the sofa and the after care options we could chose from. We are very happy with our choice and cannot wait for DFS to deliver our new soda. Would highly recommend this store if you’re after a new sofa.
July 24, 2026
Reply from DFS Furniture - Wednesbury
Good Afternoon,
Thank you for leaving us a 5* review. We’re happy that our fabulous store staff met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind Regards,
Jordan
DFS Customer Support
Fantastic service delivered by Jet
July 24, 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Nicola gave us all the information we…
Nicola gave us all the information we required in a friendly manner .
Gave us all the time we required to make the purchase
July 24, 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Nicola.
Kind Regards,
Jordan
DFS Customer Support
Salesperson very helpful knowledgeable…
Salesperson very helpful knowledgeable and no pressure for a sale
July 16, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very knowledgeable salesperson
Very knowledgeable salesperson, explained everything so well. Service was great, nice and easy.
July 23, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Amazing experience and sofa quality and…
Amazing experience and sofa quality and design are really good. Same goes for staff for customer service and experience at the outlet.
July 22, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
We had a very nice experience at the…
We had a very nice experience at the Wednesbury store. The service and patience was top notch and We were served with nice hot chocolate and coffee.
Thank you to John
July 21, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
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