We came out to window shop, to try out sofas and gauge an idea of what we needed, wanted and required. We initially were online shopping but felt in person was a much better approach. After questionab... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mandy was extremely helpful and full of ideas and suggestions to help us buy the right sofa and armchair. Even suggesting that we go away to have a think about the sizing and suitability the sofa and... See more
Company replied
Staff were professional and patient. They listened to me and answered all my questions. I was not pressurised to buy or commit myself. I was given enough time to make a decision. They helped me lo... See more
Company replied
Lady salesperson was excellent Everything about our chairs were exlpained in professional and polite manner It was carried out in a relaxed way all done with a complimentary cup of coffee. We orde... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
189 Westwood Road, CT10 2NU, Broadstairs, United Kingdom
- 0333 999 9841
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from the staff on…Francesca was very helpful and informative
Excellent service from the staff on duty when we bought our furniture, informative staff, could be improved by more staff as we had to wait quite a while (30 min+) to be served
July 24, 2026
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store and we are grateful for your feedback. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello Olateju,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful
Mandy was extremely helpful and full of ideas and suggestions to help us buy the right sofa and armchair. Even suggesting that we go away to have a think about the sizing and suitability the sofa and armchair within our front room
July 27, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Roger explained everything
Roger explained everything, went through our order, brillant.
July 26, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were professional and patient
Staff were professional and patient. They listened to me and answered all my questions.
I was not pressurised to buy or commit myself.
I was given enough time to make a decision. They helped me look for the colour of my choice.
It was a wonderful stress free experience.
July 26, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We came out to window shop, we left more than happy customers
We came out to window shop, to try out sofas and gauge an idea of what we needed, wanted and required. We initially were online shopping but felt in person was a much better approach. After questionable conversations with a couple of rivals to DFS we were fortunate to meet an amazing gentle man at DFS (Broadstairs) who was professional, friendly and informative. He completely cleared any questions we had and was never pushy, demanding or inpatient. Because of this service we took the sofa and currently are awaiting it's delivery. Credit must go to this member of staffs customer service and amazing personality.
July 16, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The sales man was extremely helpful
July 23, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The staff were so helpful when we were…
The staff were so helpful when we were trying to choose our next sofa. Thank you all
February 16, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Honesty and great feeling of being a…
Honesty and great feeling of being a valued customer by your sales person
July 17, 2026
Reply from DFS Furniture - Westwood Cross
Hello Marilyn,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Paul was extremely helpful
Paul was extremely helpful, knowledgeable and friendly. The salespeople in the Broadstairs branch are not pushy and allow you to browse freely but are on hand if you have any questions.
July 21, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thanks for your lovely feedback, we’re glad to hear Paul met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Lady salesperson was excellent …
Lady salesperson was excellent Everything about our chairs were exlpained in professional and polite manner It was carried out in a relaxed way all done with a complimentary cup of coffee.
We ordered gliders and Sofacare five year package which is excellent value for money. An all round great shopping experience.
July 21, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Welcoming staff and easy to purchase
Very straight forward to make the purchase and application quick and easy o ce we had decided on a sofa and colour
July 19, 2026
Reply from DFS Furniture - Westwood Cross
Hello Donna,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Exceptional service
Roger and Gareth gave exceptional service, friendly welcoming and went above and beyond to make sure our sofa was perfect for us. Thanks guys
July 19, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The assistant was extremely attentive…
The assistant was extremely attentive and went out of her way to help
July 12, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Friendly helpful and easy to talk to…
Friendly helpful and easy to talk to and help understand what sofa was best for us
July 18, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Mandy was excellent and very helpful
Mandy was excellent and very helpful. Answered all the questions I had and we didn't feel rushed. Everything was explained and answered perfectly. 10/10
July 18, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great buying experience
Very well looked after by Nadia. Right balance of being left alone to peruse but there ready and waiting to answer any questions I had.
Great range of options in store.
Overall a five star experience.
July 17, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Sophia sofa
Georgia was such a happy, helpful member of staff, a credit to DFS. Listened to what we wanted and dealt with our order promptly.
July 15, 2026
Reply from DFS Furniture - Westwood Cross
Hello Matt & Tracy,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Very helpful staff
Very helpful staff. Took the time to explain everything and helped to explain with the whole process. Thank you.
July 14, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
It was nice to be able to walk around…
It was nice to be able to walk around having a god look and not be hounded by sales staff. Once we found something the sales person answered all of our questions
July 13, 2026
Reply from DFS Furniture - Westwood Cross
Hello Sharon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.