Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... See more
Company replied
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See what reviewers are saying
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... See more
Company replied
We recently purchased a sofa from DFS and were very happy with the service we received. The staff were friendly, professional and helpful throughout the whole process. What we particularly appr... See more
Company replied
Staff asked if they could assist when we arrived then showed us to the right area. We were left to browse at our leisure but made aware to ask questions or assistance if needed. Georgie was very help... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
189 Westwood Road, CT10 2NU, Broadstairs, United Kingdom
- 0333 999 9841
4.9
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
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Very painless experience
Very painless experience. Experience staff , well trained. They were people persons.
Knowledgeable and no pressure selling.
Every thing was explained in plain speak English, no ambiguities.
May 25, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Pleasant helpful customer service from…
Pleasant helpful customer service from a delightful member of staff
May 15, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello Grace,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Sofa purchase
Staff were excellent and explained everything clearly.An enjoyable experience.
May 21, 2026
Reply from DFS Furniture - Westwood Cross
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service
Great variety of sofas to choose from. Staff were very helpful and discussed various options.
Very pleased with the service
May 21, 2026
Reply from DFS Furniture - Westwood Cross
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Really amazing customer service
Really amazing customer service. No waiting around somebody called Roger helped me straight away to buy my new sofa and took his time to explain everything to me. Very nice team and great service !
May 21, 2026
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Roger.
Kind Regards,
Jordan
DFS Customer Support
very professional and helpful sales…
very professional and helpful sales lady was able to give us guidance as the sofa we we’re looking for
helped us with documentation and explained delivery process
May 21, 2026
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Good afternoon,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great and prompt service.
May 17, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Helpful and friendly staff
May 9, 2026
Reply from DFS Furniture - Westwood Cross
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great service …
The service received from the young lady who helped us as outstanding. Nothing was too much trouble.
May 16, 2026
Reply from DFS Furniture - Westwood Cross
Good morning Polly,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Paul - DFS Westwood Cross, Thanet
Paul the salesman at DFS In Westwood Cross Thanet was exceptional. Patient, knowledgeable, honest and an asset.
May 16, 2026
Reply from DFS Furniture - Westwood Cross
Good morning Jodi,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Paul.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Good morning Jack,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
So easy to buy from DFS.
So easy to buy from DFS.
Both the sales persons that helped us other the 2 days of sorting what we wanted (needed to check size would fit into our room at home before competing the order).
The service was 1st class and all was explained to us, so no surprises along the process.
So thank you very much
May 14, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent Service
It’s always a pleasure dealing with DFS. Their services are top notch with very friendly and welcoming staff.
I would recommend DFS to anyone any day
May 5, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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