Excellent service. The guy that dealt with me was very polite & helpful. I can’t remember his name though! (He worked at the White City store in Trafford & had a dislocated shoulder). He went through... See more
Company replied
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Over the last few weeks I’ve been in several times whilst choosing a new sofa for my new flat. Each time I was met by friendly helpful stuff, willing to go through options and show me a selection of... See more
Company replied
Derick the sales rep was very polite, helpful, explained everything to me there was no rush, no stress, my sofa will be delivered before Christmas which is great. 👍🏻
Company replied
Came in to browse for new sofa . Staff very helpful but not pushy . Left us to make decision but there to ask questions . Ordered easily . Came earlier than expected . Delivered on time . Delivery guy... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Ariel Way, Unit SU0208, Level -2, W12 7HB, London, United Kingdom
- 0333 999 9529
4.5
Excellent
343 reviews
Asks customers to review
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Jasmine The Sales assistant was helpful…
The Sales assistant was helpful informative and polite
Answered all questions asked
Very comfortable visit to the store not pushy just easy just what we wanted
October 4, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Faulty furniture
Faulty furniture. Very poor aftersales customer service. Abrupt store manager at Manchester Depot. Friendly before sale. After sale they do not care. Avoid.
Their poor after care has cost me time and money on a replacement for an item delivered in May 2022 and Sept 2022 still no resolution and being told what my rights are.
They don't care. All about the sale.
Update. September 2022.
I called DFS contact number provided on the response to my initial review. I explained the issues and the customer services person agreed it is unreasonable to be waiting 8+ weeks for a repair which is yet to happen when a new footstool could be delivered in 4 weeks. The customer service agent said he would contact Fabio at the Manchester store to contact me in 72 hours and offer a refund or replacement. This was on 1st Sept. Its the 10th and still no call. DFS is a joke. Do not shop there because if there is an issue with you future getting a resolution be it via their call centre or Manchester depot will cause you alot of stress.
May 28, 2022
Unprompted review
Reply from DFS Furniture - White City
We are very sorry to hear that you have experienced an issue with your furniture order. This is very disappointing and we apologise for any inconvenience caused.
You can contact our Head Office Customer Service Team on 0333 9999 777 where one of our managers will certainly take a look into this for you.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
Emily was absolutely amazing!
Emily was absolutely amazing!! No push sales like other sofa shops. Great advice and very friendly manner!
July 23, 2022
The sofa chair that I order has a very…
The sofa chair that I ordered has a very poor quality, just after one month of using it, bobbling has appeard.
May 6, 2022
Reply from DFS Furniture - White City
We are very sorry to hear that you are experiencing an issue with your furniture order. This is very disappointing and we apologise for any inconvenience caused.
You can contact our Head Office Customer Service Team on 0333 9999 777 where one of our Managers will certainly take a look into this for you.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
Very happy with the costume service
Very happy with the costume service
Amazing and pleasant sales department, however the delivery has taken too long and the personal how has delivered the item wasn't very friendly! However I'm very happy with my new sofa the family has been very impressed within!
April 30, 2022
Unprompted review
I am happy with the service
I am happy with the service. My advisor Yohannes was very helpful and professional. He explained me everything very clear, thanks to that I purchase the sofa and I am sure I did a good choice.
February 21, 2022
Samir was great to work with!
Our salesman, Samir, was outstanding! He took the time to make sure we understood all of our options so that we could make the best purchase decision. We didn't feel pressured or rushed. Samir was knowledgeable, helpful, and very personable. While we will be waiting awhile for the manufacture and delivery of our new sofa, the buying experience was superb.
February 11, 2022
At the time it’s the.best purchase to…EJZ.
At the time it’s the.best purchase to my House. Many thanks.
February 10, 2022
Very good customer service
Very good customer service by the staff called Samir. He was friendly, helpful and knowledge about the furniture.
February 7, 2022
Ordered a couch online after visiting…
Ordered a couch online after visiting Dfs store (needed to measure space before ordered). Process easy and now waiting for my lovely new couch to arrive
February 7, 2022
Great service
Great service! All the staff was helpful and very friendly! Product quality is fantastic too.
February 7, 2022
Castomer
I’m so happy with the service team was very helpful and professional the give me so much time I’m happy
February 6, 2022
Great service
February 5, 2022
Excellent service and attention
February 3, 2022
Friendly and informative !
February 2, 2022
Samir was excellent really helpful
February 2, 2022
The customer experience was exemplary
The customer experience was exemplary
Samir was both friendly and professional in equal measure.
I was satisfied with the whole process and cant wait for the arrival of my new sofa
February 2, 2022
Very easy experience to buy the couch
February 1, 2022
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