Excellent service. The guy that dealt with me was very polite & helpful. I can’t remember his name though! (He worked at the White City store in Trafford & had a dislocated shoulder). He went through... See more
Company replied
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Over the last few weeks I’ve been in several times whilst choosing a new sofa for my new flat. Each time I was met by friendly helpful stuff, willing to go through options and show me a selection of... See more
Company replied
Derick the sales rep was very polite, helpful, explained everything to me there was no rush, no stress, my sofa will be delivered before Christmas which is great. 👍🏻
Company replied
Came in to browse for new sofa . Staff very helpful but not pushy . Left us to make decision but there to ask questions . Ordered easily . Came earlier than expected . Delivered on time . Delivery guy... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Ariel Way, Unit SU0208, Level -2, W12 7HB, London, United Kingdom
- 0333 999 9529
4.5
Excellent
343 reviews
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The stuff was good and polite he…
Samir was good and polite he welcomed us and very helpful he explained everything and tell us options I like strong seats and higher sofas he help me to get what I wanted more than happy thanks
November 25, 2021
Great customer service
Great customer service!
We had an excellent experience when we purchased our sofa and a big help from Samir. He gave us the best advice, answered all our questions and
was very friendly, patient and courteous - nothing was too much trouble.
November 24, 2021
Excellent service from Samir at the…
Excellent service from Samir at the Westfield London Branch. He was very helpful and courteous. We are looking forward to receiving the sofas.
November 23, 2021
Lovely Experience
Samir was very friendly in store, and he was patient and helpful while we made our selection. He was able to give us a lot of information and detail about the various products.
November 23, 2021
5* customer service
My partner and I visited the White City store in Westfield on Sunday 21st October around midday. We were served by a man (who’s name we unfortunately can’t remember) because he was incredible. Not only did he have great product knowledge but he was extremely kind and patient with us. We particularly loved that he didn’t over sell the products just answer the questions we had give us the details that we needed. We sat and had a long chat about life which made the experience so much nicer.
This is mine and my fiancés first large house purchase and so we were so happy when we left.
The manager came over later to help towards the contract. He too was really friendly and so we would highly recommend the store, experience and customer service! Major props to this team 👍🏻
Lauren and George
November 21, 2021
Good shop
Samir was very helpful. He guided us through the options and kept the shop open until well past closing time just to help us.
November 20, 2021
The agent who was dealing with my…
The agent who was dealing with my purchase was so fantastic. She was polite and knowledgeable.
November 20, 2021
The customer service was really good…
The customer service was really good and everything was explained to us in a friendly manner.
November 18, 2021
May use AI-assist with repliesRead more
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Unprofessional and awful service
Unprofessional and awful service
Part of my delivery is missing a sturado shelving unit and it has been more than 10 days chasing them but no answer and no even apology! Very disappointed and very bad experience with DFS!
November 18, 2021
Unprompted review
Reply from DFS Furniture - White City
Hi Kat,
We are very sorry to hear that you are experiencing an issue with your furniture order. This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team at Head Office on 0333 9999777, they will certainly look into this for you.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
The sofa quality looks great & found…
The sofa quality looks great & found the material and colour we wanted for our living room, We were provided a good customer service by Ayesha
November 15, 2021
Amazing service and the staff were very…
Amazing service and the staff were very helpful. I would to say a big thank you to a member of staff at the Westfield Shepherd Bush branch Aicha. Would definitely recommend DFS to family and friends. 😊
November 13, 2021
Happy shopping
I never thought I will enjoy furniture shopping in my entire life but today I have been proved wrong.
The DFS colleagues made us, me and my mother feel comfortable as we were sitting in our front living room having cup of tea, as we placed a massive order. Yes indeed I would be happy to tell everyone that I know including colleagues friends family ly-cob worker to do furniture shopping at DFS in Westfield West London. HAPPY SHOPPING 🛍 😊
November 12, 2021
Great service at DFS White City
Great service at DFS White City. Can't wait to receive my new arm chair!
November 8, 2021
He was very helpful and explained…
He was very helpful and explained everything really well to us. Much appreciated for the help
November 7, 2021
They are so friendly and good service…
They are so friendly and good service the price very good.
November 1, 2021
Great service!
November 1, 2021
I had a great experience at DFS today
I had a great experience at DFS today, found the exact corner sofa at a fair price with excellent customer service and attention-to-detail, very genuine and passionate about their work. Highly recommended!
October 31, 2021
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