Excellent service. The guy that dealt with me was very polite & helpful. I can’t remember his name though! (He worked at the White City store in Trafford & had a dislocated shoulder). He went through... See more
Company replied
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Over the last few weeks I’ve been in several times whilst choosing a new sofa for my new flat. Each time I was met by friendly helpful stuff, willing to go through options and show me a selection of... See more
Company replied
Derick the sales rep was very polite, helpful, explained everything to me there was no rush, no stress, my sofa will be delivered before Christmas which is great. 👍🏻
Company replied
Came in to browse for new sofa . Staff very helpful but not pushy . Left us to make decision but there to ask questions . Ordered easily . Came earlier than expected . Delivered on time . Delivery guy... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Ariel Way, Unit SU0208, Level -2, W12 7HB, London, United Kingdom
- 0333 999 9529
4.5
Excellent
343 reviews
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Wonderful Customer Service
My husband and I came in just to look around, not sure if we were actually going to buy. Our sales associate Samir was so helpful and wonderful that we decided to buy a new sofa set right away! The customer service we received from Samir and everyone else (employees) we encountered at the store was fantastic! We will definitely shop here again in the future.
October 4, 2021
The staff was friendly and helpful.
October 2, 2021
Fab service
Fast friendly service, very knowledgeable and not pushy, exactly what you want when sofa shopping!
October 1, 2021
I am very pleased with the service…really helpful staff and very patient...
I am very pleased with the service provided by Inas.She was amazing.
Inas was exceptionally helpful, she provided her expert advice and helped me in choosing the right sofa and adds.She wasn't pushy at all. Great service.
Happy customer
September 25, 2021
Tanya is deliver an excellent customer…
Tanya is deliver an excellent customer service Well done
September 23, 2021
Dania was simply EXCEPTIONAL
Dania was simply EXCEPTIONAL! So informative, beautiful, pleasant, efficient and polite.
We truly bought the couch b’cos of her information she had on it.
Thank you very much Queen Dania. xxxxx
September 23, 2021
The customer service Was very good..
September 20, 2021
Great service
Great service, nice staff. The two staff members that helped us with our order were excellent.
September 20, 2021
Great experience from start to finish
Samir was so helpful with a great attention to detail from the first moment. Despite the fact that we weren't moving forwards with the purchase for a few months while we waited to complete on our new property, he answered any questions during the interim. When we were ready to make the purchase he took extra care in ensuring the size choices were correct and that we were happy with the options we chose.Very thankful to have a guy like Samir helping us with these important choices.
September 20, 2021
Amazing customer service from all the…
Amazing customer service from all the staff! Extremely kind and professional, we were served by Amir he was very helpful and we are happy with our purchase.
September 19, 2021
Our sales rep was so polite and…
Our sales rep was so polite and explained everything making us feel so relaxed I would recommend dfs to all my friends and family
September 18, 2021
Excellent service very nice shop…
Excellent service very nice shop assistant very helpful given very good advise
September 15, 2021
Best service I have got today well done…
Best service I have got today well done to that staff 10 out of 10.
September 13, 2021
Excellent service
September 12, 2021
Positive Experience
The lady, Inas, was very helpful, and took time to show us the different sofas and colour. She had a lot of knowledge and guided us well. Our experience was very positive and we were glad that she had helped us!
September 11, 2021
Excellent customer service
September 10, 2021
Very satisfied 🤩🤩🤩🤩🤩
we were well received the agents was very welcoming and professional we are happy to have chosen this sales agency
September 8, 2021
Everything was good except delivery time
September 7, 2021
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