Excellent service. The guy that dealt with me was very polite & helpful. I can’t remember his name though! (He worked at the White City store in Trafford & had a dislocated shoulder). He went through... See more
Company replied
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Over the last few weeks I’ve been in several times whilst choosing a new sofa for my new flat. Each time I was met by friendly helpful stuff, willing to go through options and show me a selection of... See more
Company replied
Derick the sales rep was very polite, helpful, explained everything to me there was no rush, no stress, my sofa will be delivered before Christmas which is great. 👍🏻
Company replied
Came in to browse for new sofa . Staff very helpful but not pushy . Left us to make decision but there to ask questions . Ordered easily . Came earlier than expected . Delivered on time . Delivery guy... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Ariel Way, Unit SU0208, Level -2, W12 7HB, London, United Kingdom
- 0333 999 9529
4.5
Excellent
343 reviews
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Definitely Recommend
We had a very nice experience choosing our furniture. Samir was so incredibly helpful, he certainly went the extra mile by explaining everything to us. Things we would never have thought to ask he offered all the information. I would highly recommend DFS Furniture in Westfields, White City and speak to Samir. Extremely very nice person.
September 1, 2021
Good customer service and everything…
Good customer service and everything was clearly well explained by Samir.
August 31, 2021
Amazing!
Just brought a sofa from here! Service was amazing staff were very knowledgeable and attentive! Im very happy with my purchase and would definitely come back to this store again.
August 31, 2021
good service
A great employee named samir helped us in the store was such a friendly and helpful character and amazing staff.
August 31, 2021
Excellent service,very friendly staff!
August 31, 2021
Great customer service
August 30, 2021
Great service:) !!
Great service:)
Recommend it for all customers who are looking for a new sofa!!
The DFS staff will care of you personally and will help you to find out what you are looking for your comfortable!!
August 29, 2021
Thanks Amir
Amir was very helpful in our search for a new sofa. He was patient with his time, knowledgeable about the products and made the visit to the store worthwhile. We even managed to get scatter cushions that were being added to the stores summer sale. The service from the team was 10/10.
August 29, 2021
DFS Westfield White City - Ayesha
So glad we visited DFS in Westfield White City. Ayesha was absolutely brilliant! She made the whole process very easy and we found our perfect sofa’s. Can’t wait for them to arrive!
August 28, 2021
Thank you Miss Dania Vitt
We were been there on 25th August 2021.
Miss Dania Vitt is very helpful.She tell us all about
the sofa material and explained us how to compare thick or thin leather is . So we choose the thick one with our buying.She is so patient, she discussed with us how to place the sofa by our house. That day was our happy day.We will tell our friends to be there for buying. Thank you!
August 28, 2021
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My experience with DFS it is absolutely…
My experience with DFS it is absolutely disgusting I recommend no one to purchase anything even a mirror from them They l care about customer service they’re all about them The customer service after sale it’s absolutely useless
August 27, 2021
Unprompted review
Reply from DFS Furniture - White City
Good Afternoon,
We are very sorry to hear that you are experiencing an issue with your furniture. This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team at Head Office on 0333 9999777, they will certainly look into this for you.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
Excellent customer service
August 26, 2021
The employee who helped me was Samir…
The employee who helped me was Samir Talic And it was him who made the experience excellent.
Very helpful in explaining everything in detail and making the process very simple.
August 23, 2021
Excellent service by Dania vitt
Excellent service by Dania vitt at Westfield shepherd Bush. Was very professional, polite & patient with us. Didn't try to push us. Hopefully rest of the service going onwards will be as good as Dania.
August 23, 2021
Incredible customer service from Aisha…
Incredible customer service from Aisha who was knowledgeable and patient and very friendly. She answered all our questions and when we came back to make a purchase and was on lunch, left mid break and made us feel like we were no bother at all. It was her customer service that swayed us in the end.
August 22, 2021
Great service
August 21, 2021
Happy
It was really good experience to shopped at DFS . Staff was really good in helping , explaining their products which lead me to buy one . That day I planned to shop around first but at DFS I was stocked and decided to get it from there not only because of their nice products but also because of staff that works with passion not work just for money . I recommended DFS to few of my friends already .Thank you so much.
August 21, 2021
Excellent Customer Service
We had a really good experience with Dania at Dfs Westfield. We had a meeting with her to discuss our options and she really took out a lot of time to advise us on two different occasions. She gave us an overall amazing experience in deciding the right sofa to pick. We definitely recommend her and everyone who helped us at this branch.
August 20, 2021
Best service ever
Me and my partner were looking for a specific sofa for our new home, Amir came over to us asking if we sought help (which we obviously needed). He was very patient and helpful, and after some time deciding we made the best decision ever! I would highly recommend to visit this store and speak with the staff, all of them are are helpful and nice!
Thank you Amir, you made our day it’s best. Cannot wait to receive our new sofa!
August 20, 2021
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