DFS Furniture - York Reviews 

Friendly an helpful

Helpful and polite staff, efficient service and friendly advice, very happy with the experience.

The store held a wide range of furniture for viewing and trying out. The friendly and helpful customer service was excellent. I was offered a coffee whilst the staff member talked with me about my chosen sofa and I was given time and help to ensure that my order was correct, and that I understood the delivery and aftercare procedures.

I had a wonderful experience at the DFS store. The lady who assisted us was extremely helpful, attentive, and knowledgeable. She took the time to clearly explain both the service and the products, making the whole shopping experience smooth and enjoyable.

Very helpful staff , the customer service was fab.

Relaxed, no pressure sales
Emily and the team were polite, informative and very efficient. We were given space (and coffee) when we required some time to reflect and discuss options privately and didn't feel pressured at any point. The process was explained in depth along with other peripheral stuff like care plan etc. The finance options were carefully explained and the approval came through quickly, allowing us to leave the store safe in the knowledge that we had completed everything.

Really helpful and friendly service, buying a sofa can be a stressful task but the staff at dfs York made it simple and relaxing, everything was clear and communication was great as well as ensuring all information was correct so we know exactly what we was getting. Burnabus I believe his name was, was brilliant and so friendly

Excellent service, informative and very helpful from start to finish. Professional and diligent sales staff.

Brilliant service! Very friendly and kind

Our experience was great see quickly told everything we needed to know and answered any questions we had,

Very helpful, very friendly, very knowledgeable.

I was looking for a recliner chair , the lady who was serving me , showed me so many to look and try out .
I was impressed with her knowledge,and most of all she listened to my needs and pointed me in the right direction , no pushy sales ,just nice and relaxed , I’m very impressed with everything and would definitely go back there again .
And my chair is coming a lot earlier than anticipated which is an added bonus .

Multiple furniture stores and several weeks of searching led to DFS taking Pole position. Choosing a 'small' recliner was the brief and the LayZboy Lakewood emerged as favourite. Staff were were patient and informative. Options well explained... across 3 visits. Unfortunately colour swatches were not available for home viewing but we were facilitated a look in daylight! Gge website failed to help and a phonecall and 3 weeks later, a couple of swatches arrived and we were ready to order.
We found small medium and large recliners, some with risers, but found the Lakewood a good compromise seat size. Ordering was very well supported, in-store staff very polite, respectful and engaged in our needs; not just 'the sales. Discovering manufacture is now in China was a shock! Shipping plus Chinese factory less pricey than Europe? Wow. Learning that made the sales doc folder outdated but already, very 'white... come on guys!
Overall very pleased, took more time due to swatches sample wait but genuinely excited for our new sofa in 14 weeks: interest free too! Brilliant.

Great service, informs you what you need to know gives ideas to help staff are so pleasant and make you feel at ease.

Great salesman. Not pushy. Very pleasant. Used DFS now 3 times over many years and would definitely use again

Brilliant quality bought two couches and recently a making pouffe very pleased with the overall experience. Highly recommend 4yrs interest free what more could you ask for .

Barney was a great salesman. Very pleasant and knowledgeable.

Didn't wait more than a few minutes to be helped with placing my order the staff member friendly and welcoming he explained everything clearly very smooth from start to finish

We spoke to a lady called Emilie and she was absolutely brilliant. We told her what we we looking for and she showed us 3 options. And took us through all the key areas. When we chose one she was very informative about the sofa and took us through how best to look after it.