We had a problem with our conservatory roof when it dropped about 2 Inches. The company that I stalled it went bust just days after I reported the fault. I contacted DGCOS and at their request I... See more
Company replied
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See what reviewers are saying
DGCOS came and changed our condensation windows! P&P window company who installed the windows went bankrupt. We found DGCOS complaints department very supportive, even though the whole process was st... See more
Company replied
Great visit from the representative who took the trouble to explain everything showing me the quality I would eventually get. Fair price. Barry came and measured up when he did his survey and was a... See more
Company replied
Excellent process from start to finish all backed by a cast iron guarantee. Estimator listened to my requirements and made suggestions to improve them. Installers were polite, friendly and carried... See more
Company replied
Company details
Written by the company
The Double Glazing & Conservatory Ombudsman Scheme is a consumer protection organisation designed to bring peace of mind to homeowners.
Contact info
Solutions House, Chorley Business & Technology Centre, Euxton Lane, Chorley, PR7 6TE, United Kingdom
- info@dgcos.org.uk
- www.dgcos.org.uk
4.8
Excellent
111 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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DGCOS are powerless to help, don’t believe the hype.
So DGCOS tried to help but do not be fooled by the paperwork and promises you might get from your supplier. Well within my 10 year product warranty by equipment failed, the supplier blamed salt corrosion but were happy to install them in this environment and are a local company based on the south coast. My equipment from other suppliers that was installed before the faulty equipment is all fine. The supplier will not budge, DCGOS have no power or influence whatsoever. Their communication was always prompt, polite and efficient but they are powerless - think wet tissue in a thunderstorm.
June 14, 2024
Unprompted review
Reply from DGCOS
Hi there, thank you for taking the time to provide us with your feedback.
Please can we kindly request that you email us at info@dgcos.org.uk with further information.
This will enable us to investigate further on your behalf. We look forward to hearing from you. Many thanks, DGCOS
Installers guarantee insured
I have used the installers before and was impressed with their work and particularly happy that their guarantee was insured.
June 4, 2024
Unprompted review
Reply from DGCOS
Hi there, thank you for leaving your 5 star review.
We're delighted that you were impressed with the work of one of our DGCOS members and pleased to provide you with added peace of mind.
Enjoy your product! Best regards, DGCOS
Great service from start to finish
Great service from start to finish, installer very friendly and very clean could not fault this company would use them again.
June 6, 2024
Unprompted review
Reply from DGCOS
Hi Andy, we're thrilled to hear you received great service from start to finish with one of our DGCOS members.
Thank you for taking time to leave such a positive review.
Best regards, DGCOS
DGCOS Thank you
DGCOS were professional throughout all my dealings with them, from the sales person to the very end product, especially the two men who built my conservatory, Pat and Glen Thank you.
Mrs.P.Jones
May 10, 2024
Unprompted review
Reply from DGCOS
Hi Patricia, thank you for leaving your positive review.
We are happy to hear you had a professional experience with DGCOS and one of our DGCOS members.
Best regards, DGCOS
Replacement
Replacement. Same for same on old window. Was measured given quote, ordered was fitted a good service
May 7, 2024
Unprompted review
Reply from DGCOS
Hi Jill, we are pleased to hear you had a good service with one of our DGCOS members.
Enjoy your new product!
Best regards, DGCOS
Local company that did an excellant job…
Local company that did an excellant job of making and installing my new French Doors and would not hesitate in recommending them to friends and family, Will definatey use them in the future
April 30, 2024
Unprompted review
Reply from DGCOS
Hi Rosemary, we are thrilled to hear that one of our DGCOS members did an excellent job with installing your new French doors.
We hope you enjoy your new product!
Best regards, DGCOS
Reply from DGCOS
Good afternoon, thank you for taking the time to leave your 5 star review. We appreciate the positive feedback. Kind regards, DGCOS.
DGCOS insure the double glazing installation.
Assurance that the double glazing installer I used is good, and that DGCOS insure the work.
May 4, 2024
Unprompted review
Reply from DGCOS
Hi Robin, thank you for taking the time to leave your feedback and 5 star review. We appreciate it. Kind regards, DGCOS.
Excellent insurance guarantee
Excellent insurance guarantee at no extra cost to me.
April 28, 2024
Unprompted review
Reply from DGCOS
Hi Stephen, thank you for taking the time to leave your 5* review. We are pleased to hear the positive feedback. Kind regards, DGCOS.
Endurance front door and side panels
T & K Home Improvements were courteous and efficient throughout from instruction to installation
April 22, 2024
Unprompted review
Reply from DGCOS
Hi Roland, we are glad to hear you had a courteous, efficient experience with our DGCOS member, T&K Home Improvements.
We will ensure to pass on the positive feedback.
Best regards, DGCOS
Excellent door from start to finish couldn't be happier 5 stars
The best thing we decided to do ,over the moon with the whole transition
April 12, 2024
Unprompted review
Reply from DGCOS
Hi John, we are thrilled that you are over the moon with your installation.
Thank you for taking the time to leave your positive feedback.
Best regards, DGCOS
Reply from DGCOS
Hi Alan, we are happy to hear you had excellent service!
We hope you enjoy your new product.
Best regards, DGCOS
New Patio Door installation
Simple and straightforward information about DGCOS gives confidence in using trade supplier.
April 3, 2024
Unprompted review
Reply from DGCOS
Hi Alan, thank you for taking the time to leave your 5 star review.
We appreciate the positive feedback.
Best regards, DGCOS
Peace of mind
Great communication, approval of installer, peace of mind during and after installation
March 25, 2024
Unprompted review
Reply from DGCOS
Hi Derick, we are thrilled to hear you had great communication and peace of mind during the installation.
Thank you for leaving your positive review.
Best regards, DGCOS
New Balcony Door & Windows
Wizard Windows did an excellent job of replacing our balcony door and windows and DGCOS provided a prompt and efficient insurance service. We are totally satisfied.
March 14, 2024
Unprompted review
Reply from DGCOS
Hi Janice, we are thrilled to hear our HIES member, Wizard Windows, did an excellent job of the new installations.
Best regards, DGCOS
Replacement front door
The work was carried out quickly, efficiently and in good time. The fitters cleared away any mess and the door looks lovely. I am very pleased with the job and would highly recommend DGCOS.
February 16, 2024
Unprompted review
Reply from DGCOS
Hi Carolyn, we are glad you had an efficient experience with one of our DGCOS members.
We are glad you are pleased with your new door.
Best regards, DGCOS
Reply from DGCOS
Hi Mr Hill, we are thrilled to hear you received great service, a fair pricing, and an excellent finished product all from one of our DGCOS members.
Thank you for your positive review.
Best regards, DGCOS
Very professional and efficient company
Very professional and efficient company to work with. They are very on top of communication. The whole issue was reported , inspected and resolved in a short amount of time . Very happy and would recommend to if you have any issues with the widows/doors that have been installed . This company will help resolve the issue .
February 29, 2024
Unprompted review
Reply from DGCOS
Hi there, thank you for leaving your 5 star review.
We are thrilled to hear that you had a professional and efficient experience with one of our DGCOS members.
Best regards, DGCOS
Reply from DGCOS
Hi Raymond, we are thrilled to hear you received an excellent service.
Thank you for taking the time to write your positive review.
Best regards, DGCOS
Double glazed units
Quality products and quality workmanship would highly recommend KLG glazing
February 19, 2024
Unprompted review
Reply from DGCOS
Hi Andrew, we are thrilled to hear you had a great experience with one of our DGCOS members, KLG Glazing.
We will be sure to pass on this positive feedback.
Best regards, DGCOS
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