DHL Reviews 

Here we are again....
Hands down the most useless and incompetent company. Shipment has been on hold for 17 days while some incompetent " brokerage specialist" tries to find her own butt with 2 hands and a flashlight. She is so unbelievably useless and incompetent we need a new word for that.How about " The Natalie"? I import stuff all the time but this one takes the crown. If they were a normal business they would be bankrupt a lonmg time ago. Oh, and when you write a complaint to them it ends up in Spain because their system is so mucked up . What a Flurking disgrace this company is

I too am getting emails saying..'delivery attempted'. I've repeatedly sent replays saying..'use intercom' Many an eBay order is not being delivered..no notices like canada post, fed-ex, purolator, etc as to where to pickup..I fear they may get returned to sellers..one was already lost or stolen. Horrible service. I may have to stop buying online!

Worst Worst Worst! One of the worst service. I will never use DHL for any future shipment and l discourage others for the same. I had an overseas package with some value and emotions. The driver delivered my parcel and signed his own on proof of delivery.
Within 10 minutes of delivery the parcel was not there. Either delivery driver stole it or someone else.
When l called to delivery driver, and showed my disappointment regarding his careless job, he said that do whatever you want to do.

DHL released my package for delivery to a company who could not deliver to a PO box. DHL's own voicemail claims they only release to local POSTAL entities. When contacted, DHL informed me that this was not true and that they release packages to whomever is next of their "list". I was politely told too bad sucks to be me.

verry crappy company will ask you your tracking number to say to help you juste to not help at all and tell you to go track it yourself while you wait for updates for weeks , extremly crappy company never use dhl if possible

Like many other HORRIBLE experience. They called me 6 times to get me to pay duties when I paid on the first attempt. They never attempted to deliver my parcel and it wasn’t until I spoke to Sara Bafilbi who actually helped me with the situation. All their employees are clueless and ridiculous, I can’t believe they still exist and people use them as a delivery service.

U dhl drivers have no respect for parking on someone else's driveway. Plate number A-36825 van number 400079.

Ok. Was expecting a delivery of an item through Ebay and the seller ended up using DHL as the courier, which probably was not the best choice of delivery. Not only did the item not arrive on the date expected, the following day the driver basically lied and sent me a message stating that there was no answer, when the entry code for my apartment was clearly indicated TWICE on the package, and this individual simply ignored the information, did not use the intercom,and sent me a text stating that an attempt was made to deliver this item, which was obviously not true. Horrible company.
Yep, DHL continue to be totally lacking in the ability to deliver items that you've paid for to your door. Massive idiots. Totally useless.

I recently had a requirement to send documents to HM Passport Office in England. After googling the quickest and best way my search turned up DHL International. The search also indicated that DHL promo code, DOC50 was available when sending international passport documents. I called DHL and was advised I could drop off at a local UPS store. I advised the agent at UPS of the promo code and she told me all discounts were built into the system and I would get the discount. I did not get the discount, I queried UPS who did nothing so then I reported it to DHL customer service. My case was then sent to billing/accounting where I was told I would need to go back to the UPS store and negotiate the discount with them!! Obviously UPS, who are simply a contractor of DHL are not going to hand over approximately $70.00 overcharge with no written authorization from DHL. I have asked to speak to someone at a higher level, but so far no further contact. Shocking customer service. If DHL are not going to honour their advertised discount codes why offer them at all. This experience makes me think twice about using DHL again!

Absolute disaster and frustration..I suppose to receive package on Tuesday Feb 17 and today is Saturday 21 and my package is still not here. I've contacted DHL service 3 times and nothing helped. I'm receiving stupid messages on whatsup that there was no one to sign on delivery which is lie. We have concierge 24hr and I checked camera recording showing no DHL delivery truck .
It's a Shame cause this suppose to be German company.
Do not use this joke of a courier if you don't want frustration..

If you ever get a package to your address with your address but it's not for you and it's not yours, don't even bother telling them. Contact the business that sent it or throw it in the trash. They told us twice that they would pick up the package, but never did. I dropped it at their local office and they said they would return to sender. It was back at our house a week later. DHL is the one making money shipping the package, why should I be the one to waste hours of my time and gas money trying to deal with this? They get paid to ship it, they should have to deal with problems. Also, I feel like it should be illegal when I have explicitly stated that something is not mine and I do not want it, that they come onto our property and leave the package again. Trespassing?

Driver didn't even attempt to deliver my package, nor did he attempt to contact me. There was no update and it was nearly impossible to contact customer service. This company seems fraudulent. Unsure how they are still in business.

DHL STOLE A PACKAGE I SENT OUT. I SENT 2 IPHONE 17 PRO AND ONLY 1 OUT OF THE 2 PHONES ARRIVED AND I TRIED HAVING CUSTOMER SERVICE INVESTIGATE THEY ONLY TOLD ME ITS 1 PHONE LIKE IM DUMB AND CLOSED THE CASE. I THEN OPENED THR CASE AGAIN AND THEY CLOSE THE CASE WITHOUT FEEDBACKS TWICE

If there is zero star i would give them none. The delivery guy didnt even try to call or text. My phone was on ringer the entire time and he never tried to contact to deliver. He just decided to pretend he called then went back and have my package stay in their facility for the next 4 days. I told them to deliver on the 12 and they decided that they WILL deliver the 13th according to the automated system. I called the CS and the personnel is not listening. I told her the signature is not the point, when I say I want it deliver on a certain date you should do it because I have other reasons why. They gave option of dates to deliver and when you choose they still don't deliver.

I asked my merchandise provider to stop using DHL.

It is a really bad service, bad customer service.

Just don't use them.

Do not send your documents here, you end up paying 42$ for an envelope to get delivered within Canada domestic. And mopst important, their tracking system has delay!!!

Insanely incompetent company. When ordering anything from overseas, I always request that sellers do NOT ship with DHL and instead use a different courier. I’ve had far too many issues with DHL over the years, and my most recent experience was the final straw.

I run a home-based business and was expecting a shipment for a client. The package was scheduled to arrive several days before her appointment, but due to DHL’s unbelievable incompetence, the shipment was delayed multiple times and I ultimately had to reschedule my client.

On the expected delivery day, the package showed as out for delivery. I waited all day and it never arrived. Late that evening, the tracking updated to say delivery failed due to an issue with my address and that I needed to correct it. I checked my address and everything was correct, so I contacted customer service.

The agent told me the delivery failed because DHL did not have my buzzer code. I do NOT have a buzzer code. I live in a townhome-style condo where each unit has its own exterior front door. There is no lobby, no shared entrance, and no buzzer system. The driver would have known this if he had actually shown up at the address. It strongly appears the driver saw a unit number, assumed there must be a buzzer, and didn’t even attempt delivery.

This style of condo is EXTREMELY common in my province. In fact, most condos in my city are built this way. I explained this to the agent, who then asked, “Then how is the driver supposed to deliver your package?” I explained that the driver simply needs to get out of the vehicle, walk up to my front door, and ring the doorbell. The agent seemed confused and argued that if I have a unit number, I must have a buzzer code. I again explained that I do not live in a high-rise building. Eventually, the agent said a note was added and assured me the package would be delivered the next day.

The next day, the package again showed out for delivery. Once again, it never arrived. That evening, tracking once again stated delivery failed due to incomplete address details. I contacted customer service again and was told the same thing: they didn’t have my buzzer code. I had to explain the entire situation all over again. I was told another note was added and that delivery would happen the following day.

The following day, the exact same thing happened. The package went out for delivery, never arrived, and tracking again showed delivery failed due to incomplete address information. I had to again contact customer service, and was again told that they needed my buzzer number. At this point I had had enough and I asked to speak with a supervisor. Since the supervisor could not call me until the next morning, I had no choice but to contact my client and reschedule her appointment.

When the supervisor finally called, I explained that this was now the fourth person I had spoken to and that I was beyond frustrated. He pulled up the file and immediately said they needed my buzzer code. I had literally just explained everything to him. When I firmly told him there is NO buzzer code, he asked, “Then how is the driver supposed to access your unit?” I replied that the driver needs to get out of the truck, walk about 10 feet to my front door, and ring the doorbell. He would understand this if he actually showed up at the address.

The supervisor finally seemed to understand, said he would add a note (which I pointed out I had already been told multiple times), and promised delivery the following day. Thankfully, it was finally delivered.

This entire experience was absolutely ridiculous. The level of incompetence, lack of basic problem-solving, and apparent unwillingness to actually attempt delivery is shocking. DHL is careless, unreliable, and completely unfit to handle time-sensitive shipments. I will continue to avoid this company whenever possible.

They keep sending me emails to pay taxes on my package. It’s a legit email because they have my full name, address, tracking number. But when I try to pay their website doesn’t work. When I tap the province button it doesn’t open despite several tries. They’ve emailed me 3 times with the same email despite explaining to them the issue. Not a very organized company.

Worse than canada post and I refuse to use canada post because they are ( I thought ) the worst

Ordered a shirt said it be here 5-8 business days checked all the boxes to receive details of my package never got any emails and I ordered the shirt January 5 and just got here on the 23rd of January

HORRENDOUS! DHL outright lied about delivering my parcel. I was home and there was a layer of fresh snow on the path and steps from the day before lol. No one has been to the door and I was home the whole time. Customer service doesn't exist. DHL YOU SUCK! DONT EVER USE THIS PONY EXPRESS OUTFIT. THEY'RE DISHONEST WITH NO CUSTOMER SERVICE.