DHL Reviews 

I have a delivery that I've been waiting to have 3 attempted redeliveries. The first failed time, I received a notification that my street address was not valid. When I contacted to update it, they had the correct address. I don't live in a remote area, I live in west end Toronto. The second time, I received a notification that a signature was required. I was working from home the whole day and did not leave. AT NOT POINT DID THE DRIVE ATTEMPT TO DELIVER TO ME AS I WAS HOME TO HEAR THE DOOR KNOCK, which it NEVER KNOCKED OTHER WISE I'D HAVE SIGNED FOR MY DELIVERY. ALSO NOTE: I FILLED OUT THE INFORMATION TO INDICATE THAT THE SIGNATURE WAS NOT REQUIRED. YET YOU STILL WENT ABOUT YOUR STUPID PROCESS AS IF YOU NEEDED ONE. I DON'T FOR A SECOND THINK THAT YOUR LAZY DRIVER GOT OUT OF THEIR TRUCK TO DELIVER. For the third time, I wonder what the excuse will be? You need to do better, in a service industry that is competitive, you need to do so very much better to ensure you keep your customers.

First ever time dealing with them
This is my first time dealing with DHL, and first thing they ask me to pay $128.57 for import charges. For items such as mous phone case and backpack which a lot of money by its self, and this is absolutely ridiculous. I do not agree with this at all, I am already pay $20 for shipping to be fast and now i have to pay another $128 on top of that, if you are wanting a deliver i WOULD not recommend DHL due to their overprice pricing.

My wife and I place several orders from European companies and always choose DHL rather than FedEx or UPS to deliver them. The cost is a bit higher but DHL's customer service responds to inquiries very quickly whenever I have a question. More importantly, our packages typically arrive a couple days ahead of the expected delivery date or, on the delivery date. The local DHL driver always knocks on the door when he delivers our packages. I have no complaints whatsoever.

A super costly international disaster. I entrusted a 100 year old musical instrument to them to deliver to a restorer in S. Africa. Through all kinds of excuses and miscommunications, the penalties and extra costs associated with their mishandling of this ended with such excessive and unconscionable costs that I finally refused to pay and directed that they destroy this historic instrument.

terrible service no updates and after spending 140 item was a week late ,later than Canada post would have delivered it.super poor attitude when i finally could get ahold of an agent.Had no interest in helping and don't even get me started on their phone in routing you have to be crafty to even get through to them so pick tracking after you sit though a long intro and then track hit zero and you will get through but it will not tell you that. I recommend using anyone BUT them

Shipping is incredibly slow. The item bought on Ebay en-route to Canada hasn’t left Illinois, US for 16 days and has been moving from hub to hub within the state. It is also impossible to self-clear taxes and customs with them, they are simply pirate their rate this way their feed plus tax account for 45% of the item cost instead of just 13%.

Absolutely unacceptable service. DHL falsely claimed a delivery attempt while I was at home all day, then sent a pickup code that didn’t work and showed the parcel as already collected. I never collected it. The delivery “proof” photo was useless and blurry. Customer service was contacted repeatedly and achieved nothing. Zero accountability for a high-value parcel. Completely unreliable.

I spoke with manager called PETER AMONIA who didn't help me and didn't understand that I need MY parcel now. He hang up on me like his colleagues.

They said on the last call that I need to wait for parcel to expire and return to sender

12 days of delivery service and I still have not received my parcel! It had multiple stops where the item had no movement for multiple days at a time. No eta either, customer service doesnt care!

Horrible service. Never know when i will get my parcel. There is not any understandable tracking problem nor do the customer service provider know anything about it. Although it was speed post but don't know when I will get it.

Zero stars. Absolute crap company. 4 times requested pick up, 4 times I brought my 25 lb. parcel back inside after dark. They are nothing but lies and promises.. avoid them at all cost!

Worst delivery service with bad customer service. Improve yourself DHL!!!!

What an absolute waste of time. DHL employee "tried" to deliver the parcel, but did not even bother to buzz or call. A second delivery attempt has not been made, and I had to create a ticket to resolve the issue. Parcel delivery is still pending after 3 extra days of wait...

I have been waiting on a parcel from the USA .After almost a month I got a message that my parcel had cleared customs next I got a message delivered.
Well I never received my parcel and I haven't received any response from my emails to DHL yet.

The drivers & customer service personnel is incompetent. In particular Gurvineet Kaur holds the record for incompetence at this company, struggling with basic understanding & problem solving skills. My package was left at the wrong door, and I couldn’t not get this person to understand that the proof of delivery is NOT MY DOOR!

They have lied again this week. They said they tried to deliver it for the past 5 days. And the Amazon person even told me that they have lied. The Amazon person even told me they have lied.!!!

DHL are a bunch of lying thieves. They say they attempted delivery but they just turned around in driveway and took off while I was outside standing there! They then say my package is at a UPS pickup location and it is not. There is no way to reach a human being by phone or online chat. They are the worst delivery company around. Another package stolen by this BS company

“I paid extra for Express delivery, expecting a fast service, but my parcel arrived significantly late. Despite multiple attempts to contact customer care, there was a considerable delay. I hope the company improves its service quality in the future.”

Very lazy agent, did not even make any attempt to deliver my package, I had been waiting in my home since morning, I received an email that the package was not able to deliver because no one was at home, we have a door camera and the recording do not show any one at that time or on or before 1 hr.

DHL Express Canada lost my passport due to gross negligence and then spent weeks deflecting responsibility with contradictory and misleading explanations.

I was first told the courier left it with the concierge at my building. Then I was told it was handed directly to me. Later, I was told it was left outside my apartment. These statements cannot all be true. Then I was also told the courier left without obtaining a signature — yet the proof of delivery clearly shows a signature. Whose signature is this? Did the courier sign it himself? No one has answered this.
No one from DHL Express Canada returned to the premises to even attempt a recovery.
After dragging this on for weeks with “we are following up with the operations team,” the only outcome DHL provided was that the driver was advised not to do it again. That is their resolution. Completely unacceptable. Given the repeated lies and shifting stories, it is entirely reasonable to question whether the courier may have stolen the passport.
Because of DHL’s failure, I now have to travel to my passport’s issuing country to reapply, at my own cost, and reapply for invalidated visa stamps. DHL has offered no clear guidance on compensation for any of this. Toward the end, the tracing team stopped even signing their names in emails. No accountability, no ownership, no resolution.

I strongly advise against using DHL for critical or legal documents. Despite their customer care email, we.care, they really don’t.

DHL NEEDS AN OVERALL COMPANY RECONSTRUCTION. A CHRISTMAS NIGHTMARE! MY 2 PACKAGES HAVE BEEN ON HOLD IN WINNIPEG FOR 7 DAYS AND THEN SOMEWHERE IN ONTARIO FOR 4 DAYS. CHRISTMAS PACKAGES WERE BEING SHIPPED TO FAMILY IN VANCOUVER. NOW WHO KNOWS WHERE THEY ARE. NO CUSTOMER CARE AND DHL DOESNT HAVE THE TOOLS, MANPOWER AND COURTESY TO HANDLE ON TIME DELIVERY IN CANADA. A BIG WASTE OF MY TIME, MY MONEY AND MY TRUST!!!