DHL Reviews 

I agree 100% with ALL of the multitude of ONE STAR reviews….and yes 100% agree that ONE STAR is way over anything deserved but ZERO STARS sadly not available. It is simply INCREDULOUS that a company as incompetent, inefficient and inadequate that these multitude of ONE STAR REVIEWS irrefutably evidence is even allowed to trade let alone fly planes or use trucks on our highways .. their alleged but 100% incompetent “customer service” relies on Artificial Intelligence to communicate and DHL’s Ai is as incompetent as whoever it replaced.. words simply cannot adequately describe this really “shocking” company! Use it at your peril BUT have a ONE STAR ready to use though.. BELIEVE these REVIEWS as you’ll need it…!

DHL misleads you by stating package is on hold, It takes 3 days for a package to arrive from Pakistan to a DHL delivery point in new jersy and then it sits there for another 3 days. i am waiting and have not recieved the item yet.
No one to complain in the US. i will try to call DHL head office in germany and see if i can get some solution,

Paid for next day delivery, first day maps showed them located on my road and the comment said that the address cannot be located, next 2 days nobody attempted delivery, on the forth day again nobody attempted delivery, but I got notification that delivery has been refused, checked their update on map, it showed that driver was multiple roads away from my home and left the comment " no home,no home". Absolutely horrific service not sure how theyre even still operating. ! Its been 9 days and I still havent received this " next day delivery " package. Thankfully seller has refunded me , but will never use again since they're using DHL for deliveries.

Shocking. I can’t recount the times that I’ve expected next day delivery from DHL and been let down. I don’t know why vendors use them. The 1.2 rating tells it all. Disgusted by their poor service. What’s more is that they don’t care.

Absolutely appalling delivery service from DHL.

I was expecting an O2 parcel and received notification from DHL giving me a delivery window of 12:59–13:59. As I was at work, I specifically arranged my day so that I could leave work and be home in time for the delivery.

At 12:02pm – 57 minutes BEFORE my allocated delivery window even started – the driver attempted delivery. Obviously, nobody was home because I wasn't expecting the parcel for almost another hour.

I then received a message saying that the driver had tried to deliver but “no one was in” and that I needed to rearrange the delivery.

What exactly is the point of giving customers a one-hour delivery window if your drivers can turn up almost an hour before it?
To make matters worse, I tried to contact DHL by phone to find out what was happening and whether another delivery attempt would be made. Instead of being able to speak to an actual person, I was greeted by an automated system with seemingly no way of getting through to someone who could actually help. Extremely frustrating when you're simply trying to resolve a problem that wasn't caused by you in the first place.

I completely understand that delivery times are estimates and that routes can change, but 57 minutes early on a ONE-HOUR delivery slot is ridiculous. Had the driver arrived at any point during the time DHL gave me, I would have been home to receive my parcel.

I also contacted DHL by email and, although they apologised that the parcel hadn't arrived within the expected time slot, they still didn't actually explain why the driver attempted delivery so early.

Poor communication, an unreliable delivery window and virtually impossible to speak to a human being when something goes wrong. Very disappointing service, particularly when customers are arranging work and other commitments around the delivery information DHL themselves provide.

Extremely disappointed with this shipping company . Almost always i get goods thru them they travel on the speed of a snail

Load of rubbish! How is this a legitimate company?!

Worst of worst! Unreliable! Lie to you they were at the delivery point and in fact never were! No compromise with service and clients!
Disappointing! Frustrating! Irresponsible! Through years and through places and countries I’ve lived! Always the same rotten mentality!

This business SUCKS! My girlfriend has been waiting for days for her stuff! To everyone who's thinking of using their delivery service...DON'T!

DHL withheld my package until I paid a tariff charge that I know was unlawful. I paid the fee because I had no practical alternative if I wanted my package released. Despite the Supreme Court’s ruling that the stated basis for the tariff was unconstitutional, DHL has refused to refund the amount collected. I am seeking a clear explanation and a full refund of the charge.

I would give this a zero star if I could. Went this shipping route to ensure I got the package on time instead of ups or others. It showed me getting the package after I wanted it. I emailed and asked if I could pay more to speed up the shipping. I was told no I couldn't. I then track the shipping and its on hold and is having me select a delivery date. I chose today and it still wasn't delivered. Shipping is a joke.

I have an expensive watch that was supposed to be delivered two days ago. However, yesterday it was out for delivery and then the status was changed because the driver was too busy today. Same thing the driver is too busy. What is the point of the delivery service that only delivers when they’re not busy this is ridiculous.

I ordered something off of Matalan which they sent my parcel to be delivered by DHL I got told on the first day of delivery I was due to have by 3pm I then got told that the delivery driver delivered the parcel to the wrong address which was not happy about. Got a picture of the house they tried to deliver the parcel to luckily nobody was in. Then I get a update at 6am the following morning saying my parcel is due between 4pm-5pm 5 hours still no parcel go to phone them up and it says my delivery driver is running late. This is possibly the worst delivery company I've ever known.

Not worthy of one star, most unreliable company I have ever had the misfortune to come across, waited all day for my delivery, supposed to arrive early afternoon, by 8pm I gave up, didn’t arrive until two days later, without notice, utter trash, avoid if possible

Their email parcel updates are useless. First they say my 2 parcels are coming Wednesday then later they say on Thursday. Obviously they can’t run a business properly.

If you are looking for a service that treats your paid express shipping like an archaeological excavation or a permanent vacation in a dusty warehouse, this is the company for you.

When I finally tried to get answers, the support agent threatened me over a swear word like an overbearing kindergarten teacher while hiding behind a wall of useless, copy-pasted scripts. Instead of actually tracking the package, they demanded I jump through hoops just to do the job they're getting paid for before ultimately offering to disconnect the chat because they were completely incompetent.

Absolute zero help, zero urgency, and zero respect for their customers, so i have zero respect in return for them.

Should be zero, called twice today and wasted 40 minutes waiting in a so-called call queuing system only nobody answered. Cannot get an update on a delivery, one website is saying it’s out for delivery with DHL stating it’s been delayed.

Absolute bag of shit company. Come to collect parcels told on intercom to come to rear of building where we are and as was on collection notes, we come out to see them just drive off then they tell me we refused collection. Given two more dates and they don’t turn up. Second date they said I refused collection even though I wasn’t in the office that day. Can’t speak to anyone online contact takes days to answer you and phone line only allows you to track and each morning it says driver on way then in afternoon theve been delayed. 2weeks on had to take to parcel force and still not had a response in 4 days nor had a refund. Wouldn’t give a 1 score if there was a zero option

This company has the worst customer service I have ever experienced. There’s never a live person to talk to you. They’re more than happy to take your money and overcharge you, but they do not deliver.

I would give no stars if possible. Bought an expensive item on eBay which was due to arrive ready in time for son’s 21st birthday. Item did not arrive and trying to get any help from DHL was pretty much impossible. No help via email - they respond with ‘get in touch if tracking information isn’t updated by next working day’. Calling them is even worse. Wait forever for them to answers. I refuse to use them again. Unacceptable service.