DHL Reviews 

Notifies attempted delivery. No attempted delivery. Contacted DHL 3 times phone. No resolution. Contacted DHL Whats App, DHL operator unable to contact DHL relevant agents.
Still no item.

Awful - Received regular updates regarding delivery then they said they delivered and sent me a forged signature that i didnt sign i have no idea where my parcel is , i have contacted the company who sent it and also DHL no reply and up to now have lost out on an expensive delivery i was waiting on

By far the worst shipping experience I have ever had. Terrible communication, no customer service, incredibly unhelpful - and worst pf all, despite paying $200 for international shipping, the shipment has still not left it's destination 3 months later. The frustration of trying to resolve something with a business that has no interest in a resolution is immeasurable. DHL profits from giving their customers zero service and making it impossible for them to have recourse. Do not use them if you can help it.

Send out parcel from KL on 26thAugust2026 to Johor. Till 1stSeptember2026 still havent receive. Complain from receiver what took so long. Called DHL on 1stSeptember2026 and just reasoning overload that all and say sorry. Is that a good reason?

Ive have had all good experiences with DHL. I left my medicine in the refrigerator in Venice. DHL had someone pick it up from the hotel, boxed it and over nighted it to Florence for 40 bucks. Plus i had a lamp shipped for Italy to the US and the box wasn't smashed like fedex always does. Buying DHL stock in the A.M

One star is generous. Expensive, inefficient, dishonest (they lied about why the pickup didn’t work). I would never recommend DHL to anyone: I cannot understand why they are such a big business when they can’t get the simple things right and they tell lies to try to cover up their failings

Utterly garbage delivery. Delivery person calls me, I pick up. Silence on the line. Drives away without delivering the package. Didn't bother getting out of their cozy truck because of the rain I guess.

Once again a good experience with a company ruined by DHL.

Ordered an item from a well known store paid for express delivery so it would be here on Sat 28th Aug, received from DHL saying it will not be delivered on Saturday but on next working day (which as its bank holiday weekend means Tuesday) I now have to rearrange my diary so that I'm going to be home.

UPDATE 31st Aug their website is no saying that they do not have item when on Saturday it said they have the item

IF this had been just a one off would be less unhappy but its not, got to the point that now I will check with company who delivers and if DHL go else where

I got a mattress delivered last week, I live on the 1st floor of a block of flats, they left the mattress on the ground floor but did manage to walk up the stairs to put a “sorry we missed you” card through the door leaving me a 50 year old woman at 5ft 2 to carry the box up the stairs by myself, shocking service

The worst experience ever with dhl Canada still not resolved after three weeks sent my phone because I forgot it in Vancouver friend shipped it to Mexico not knowing that Mexico do not accept use phones across the border. Dhl should’ve known this so my friend wouldn’t have shipped it so shipped it back August 16 still have not received my phone. They’re telling me escalating escalating And still no resolve. What a pathetic company do not use this company to ship anything and I still have not got my phone.

Honestly my poor husband is on the third place drop my parcel off for me as I am seriously ill. It’s pouring with rain and he is so frustrated.

The shops visited are on their website and yet they don’t/will not accept!

I try to avoid this company as it never fails to infuriate!!!!!

UPDATE YOUR DROP OFF PLACES ON YOUR WEBSITE!!!!!!!!!!!!

Truly, really, absolutely pathetic service. Gave me a specific date and time for them to collect my parcel. Confirmed by text and email. Even said "YOUR COLLECTION IS ON ITS WAY". Yes, you guessed. Nobody turned up. So contacted customer support - - got an automated "your collection has been delayed" - yep - I know that. I found an email address, complained, and the polite email response said - they did not know - so I should just wait for an update! I noticed that her signature at the bottom of the email said "DHL - Evri" The mention of Evri should strike fear into the heart of anyone who actually want to get a parcel delivered - or even collected.
My advice is simple: DO NOT TOUCH THEM WITH A BARGEPOLE.

DON'T USE UNLESS ABSOLUTELY NECCESSARY BEWARE.........I had no warning of Customs Fees or charges owed after they delivered a parcel from Austria. No Letter. No Email.
I found out 6 weeks later that i owed money from a debt recovery agency with an extra £30 added for good measure. MAYBE IF YOU WROTE TO PEOPLE THEY WOULD JUST PAY IT, INSTEAD OF RESORTING TO SUCH SCUMMY MEASURES AFTER ONLY 6 WEEKS.

Parcel was supposed to arrive on Wednesday, we're now Saturday. there is no possibility of speaking to a human on the DHL e-commerce hotline as it's completely automated, and no-one bothers to respond to you via email. I contacted the seller yesterday who did manage to get a reply and was promised that my parcel will arrive without a glitch on Monday, well this coming Monday is a Bank Holiday in the UK when DHL do not deliver! Complete and utter liars! Don't ever use DHL if you are sending a package and avoid any sellers using them to deliver!

Received a text to say delivery was due. Next message. Delivery refused. I was the only person. No delivery attempt made. Emails either bounced back or were not responded to. Contacted the retailer who said the parcel had been damaged and offered the choice of a new refund or a new order. As I wanted the goods, I've opted for a new order. Here we go again! Ditchem, Hidem, Looseum.

​Yet another awful experience with DHL. Promised delivery on Friday by 6:10 PM, then hit with a generic "unable to locate address" excuse. The driver clearly didn't bother, and the parcel went right back to the depot.
​Customer support was no help at all, casually telling me it will now arrive on the next working day. Thanks to the Bank Holiday, I'm left waiting until Tuesday. This keeps happening, and their customer service offers zero assistance. Avoid

The driver didn’t even attempt to deliver. Didn’t phone the contact number. Didn’t ring the doorbell. Just decided that because I live in a flat that they wouldn’t deliver, if they had rung the doorbell I would’ve taken the package in myself. There is no customer service. There is no contact number available. Completely terrible service and no way to complain or to get anything organised about redelivery.

The first day my package was mean to be delivered it said there has been a delay and it will be delivered the next working day, so given i wasnt doing anything i went back to bed and woke up to seen they tried to deliver my package at 9. So i rearranged for the package to come the next day and leave it on the porch (for just in case), so im waiting for my things to arrive and im waiting up until around 1-2PM where i check the website and says my package is part delivered (2 packages) since they left the package but refused to deliver the other one? Delivery driver never knocked by the way. So i rearrange my delivery again and the next day it gets sent out for delivery but never arrives they just send it back to the depot without specifying why-the automated call says “we appear to be running a bit late but we still expect to deliver your package today” and during the whole process i was meant to receive my pack from 10:55 to 11:55 as i was just the second package and i didnt get an update until 15:36, so i just rearrange my package again. However this day they dont even bother to try to deliver it even though someone sent me a picture of a dhl truck a few meters away from my house. Through the whole day my delivery was expected to be delivered even up to the next day so i assume they straight up forgot about it? Now i have to wait another 3 days to even get a chance for my package to arrive or i be able to collect. Genuinely the most frustrating 4 days of my life. I never leave bad reviews for just incase i had an unlucky day but my experience was horrible and inexcusable. I am adding to this review because it wont stop happening. It is now the 1st of September, 7 days after my package was supposed to arrive, it showed my package as the first package and it was meant to arrive at 11:45-12:45 which it hasnt. It is 5 o’clock as i type this and i wouldnt be surprised if the same thing as last time my package was meant to arrive-they “forgot about it” or something where they dont even update the tracker so that it says delivery is still expected to happen YESTERDAY. At this point i refuse to believe that this isn’t on purpose because how can you fail to deliver a package over 5 times?

Please please please don't get tempted to use this company. The best thing that could happen is they go bust. No exaggeration, they are useless,if you don't believe the reviews, go for it. Can't understand how they're still operating

No respect to my delivery, cannot read basic instructions. Damaged my goods. If I could, they would get no star rating. Total disgrace