DHL Reviews 

Not a good or reliable experience. First order lost, second one delayed and delivered the following working day, which turned out to be Monday. The item was from same vendor and was edible, so ruined.

Zero stars if it were possible. Called about my package and was told delivery by 1PM EST — recorded call. 1PM came and went, called back, now it’s 4PM. 4PM came and went, called a third time and was told they had no idea when it would arrive. A supervisor got on the phone and personally guaranteed 1PM delivery — that promise was broken too. Three confirmed commitments from three different people, including a supervisor, all broken, with zero proactive communication from DHL each time — I had to keep calling them. This wasted an entire day of my time. If you need reliable delivery windows, look elsewhere.

Here is my experience of my last two DHL deliveries. I ordered £600 worth of blinds from a company. It was clearly stated that the signature of a recipient would be needed. Since I was not going to be at home I rescheduled the delivery for a day when I would be at home. This rescheduling request was ignored, despite being confirmed by email. The blinds were then left outside my front door for a whole day, and wait for it,
I received notification of the delivery in an email from DHL, which falsely stated that I was present to accept the blinds, which I was not. Basically they are bald faced liars.

Two months later I ordered jeans from a UK site, and DHL delivered them. A week later I got a final notice email from DHL demanding payment of £25 duty taxes. I contacted the jeans company who told me that they should not be charging me duty, and that I should under no circumstances pay the duty.

The worst customer service I have ever experienced. Mainly because you can’t get through to a human. They told me conflicting information between themselves and the seller (Apple). They cannot communicate, not even their robots can. They replied to my email once and then blanked me. They are an abysmal, lying, shameful business and utterly waste your time, never ever use this company.

Ordered goods from John Lewis for holiday parcel didn’t arrive no communication whatsoever from DHL appalling company John Lewis really helpful full refund and really helpful change your delivery method they have let you down! Waited in all day for delivery didn’t happen!

Order and pay for next day delivery and receive regular updates from DHL as to delivery between 1353-1453 and stay in so as not to miss them. But do not sit at a computer.At 1455 check and find that at 1342..11 minutes earlier than expected DHL sent an e mail that they could not gain access to my property...100% dishonesty...No card left A child could drive a van onto my driveway if they could reach the controls,DELIVER just DO NOT lie about why you didnt.You didnt call at all....so next day delivery becomes deliver when you have a competent driver available to do so SO POOR

Appalling service. Not for the first time I was tracking a parcel today and the status suddenly changed from ‘you’re next’ to failed delivery because the consignee was not at home. I’ve been at home all day.

The tracking number is for Express but when I call CS they redirect me to E-commerce where no one answers the transfer. When I’ve called E-Commerce direct they can’t find the parcel from neither the tracking number nor the Way bill and won’t try to locate by the delivery address. They actually told me it’s because it’s an Express parcel and not E-Commerce. As a result I’m stuck in a loop and am unable to rearrange the delivery and cannot speak with anyone at customer service because the software detects my number and tries to redirect.

Shocking service! Amazon can manage logistics so why can’t a logistics company?

Will I ever get my package??

I’ve been sat in my flat all day waiting for a parcel. Didn’t receive an update to tell me it was out for delivery. Just received a text message saying they tried to deliver but no one was home. No one buzzed or tried to contact me, they just saw the door and said no one was home?!

Was expecting a delivery on the 20th of august. Was delayed, I can understand. But no sign of any delivery since. No message. It’s a shame.

Poor service. The delivery driver did not knock or ring the doorbell and claimed that nobody was home, when in fact someone was home. They also did not leave a parcel card.

The app does not work either, so every time there is an issue, I have to contact customer service, which takes forever.

This is a systematic failure to deliver parcels. It has already happened three times in a row with different parcels. They clearly don't care about providing a proper service or delivering parcels to customers.

Absolutely horrible service.

DH tells me I owe an extra $20 on a parcel from Europe, tells me it can be picked up at my local Memphis DHL office. I call the office number listed, and its a call center in India or Pakistan, and they have no idea what Im talking about. Cannot give out THE PHONE NUMBER OF THE PUBLIC BUSINESS OFFICE due to "policy"!!!
All this for a bit of wire and two plastic plugs! I WILL NEVER USE DHL AGAIN FOR ANYTHING!!!!

Parcel has either been handed to total stranger, no signature, no photo, just a random name that belongs to no one around here, or more likely the drive saw the content lost on the cusoms sheet and decided to steal it himself.

Impossible to get through to anyone amd complain. We've lost so much and my fiance was in tears. They work so hard for their things just to be stolen by DHL. I hope karma comes to the thieves they employ.

The delivery notification stated expected 12-13, it was delivered at 16:03 without any communication about the delay.
It was then left AT THE GARDEN GATE!! Not by the door, the driver didn't knock at all! Nor used the dedicated parcel box, no, left it by the gate, and the gate open. Absurd.
Meanwhile the DPD driver carries everything to the door, polite and friendly, knocks, waits and puts the box INSIDE the house, not even just the outside of the door.
Never again DHL.
Shipment no in case they want to follow up with the driver: 60120256897544
Although based on the score here, this isn't the exception

For a premium priced delivery agent I would expect more. Leaving a package on a drive way in open view of anyone who passed to take in the pouring rain is disgusting. They didn't even ring the ring door bell so we could give them options. Both neighbours were in. Some of the package was ruined. Customer service wrote generic response

DHL driver left 3 parcels outside the premises, right underneath a sign which reads "Please do not leave deliveries outside"

Then try getting through to customer services via the automated phone lines....absolute nightmare.

Ordered some hay from a supplier with guaranteed next day delivery, tracking said it was picked up on Tuesday morning at 9.30am and should easily have arrived the following day. But this time as with the last few deliveries from DHL it failed to arrive when it should next day, and this time it even failed to arrive 2 days later and nothing from DHL, no proper tracking, no explanation no nothing, absolutely the worst delivery company and service I’ve ever encountered, 24 hrs next day delivery doesn’t even arrive after 48 hrs and counting. Don’t touch them with a barge pole, a total waste of your money and don’t give a damn about the service or rather lack of it that they provide. Sadly I’ve had the same problems with them waiting for a parcel and delivering them. They make you pay for the next day service but don’t actually honour it…..
Steer well clear…..DO NOT USE these cowboys….

The worst delivery company I've ever experienced. Seriously, they make Evri and Yodel look positively competent.
Internationally they seem fine, took my parcels from Monday to Wednesday to get from mainland China, through Hong Kong, then Germany, finally arriving at Altrincham. Then the UK branch got them.
I was notified the delivery would be Thursday. It has taken a whole week to arrive fully. From Altrincham to Southport. 40 miles.
It isn't so much the delay, but the out and out lies that are infuriating. At first the delivery address was 'incomplete'. It wasn't. It's the same address that Amazon deliver to regularly.
Then 'there was no answer at the door'. He never came near the door. I doubt he came to this town.
Then he 'couldn't find it'. He never tried. I live on one of the two major roads in town.
Then he delivered one package of two, the following Tuesday. On Wednesday, further address info needed. Again.
The same delivery driver couldn't find the same address two days running? Seriously?
A week after the initial delivery date the second part arrived. Amazingly after a day of brain fog, he came straight to the door. 5 notices of delivery in 5 working days.
It's very obvious that this particular driver didn't fancy the round trip from base. Or why lie?
So unless you feel like wasting a full week, ensure whomever you purchase from uses a different courier.
DHL UK are utterly, completely unfit for purpose as far as I'm concerned. A steaming pile of dog c**p of a company.
The 'one star' rating is only because 'zero stars' isn't an option. And it seems 93% of reviewers here agree with me.

Genuinely writing this because I don’t know what to do with my rage for this stupid company!!
I ordered a parcel however put the wrong post code… yes thats my bad but you’d think it would be an easy fix. Well it wasn’t. First off, trying to actually contact a human being is almost IMPOSSIBLE. Had to work my way around the AI chatbot to then wait 40 mins to talk to someone real. When I finally spoke to someone, they refused to help because it wasn’t my name on the package, it was my partners. This shouldn’t matter as I had the reference number, full address and any details they could ever want. So i had to hang up, call again, and just say my name was his name. It confused them and got a laugh out of me but made me realise god these people are stupid!!
I asked if i could collect my parcel that has been stuck at their depot for 3 days and they said yes…. In 24 hours. Why do i need to wait when it’s been sat there doing nothing for days already?? They couldn’t even attempt to redeliver to the correct postcode because it’s too far (less than an hour drive btw). Just overall felt like they didn’t care at all, couldn’t be arsed to help and it’s just a pain! The website sucks too. Everything sucks. i hate this company

Just awful experience, the customer service is terrible it’s an automated answerphone if you try calling and when you email they just spurt out generic waffle.

Item was meant to be delivered on a Monday, waited in all day. Item didn’t arrive, tracking says they have the parcel, then it said they didn’t have the parcel….

I then requested a collection which was accepted as it’s obviously too difficult to actually delivery something, this was accepted and low and behold on the day I’m meant to be collecting the parcel; they send a notification saying it is now being delivered! You couldn’t make it up. It still didn’t arrive despite waiting in again…

They’re completely useless.

Customer service the worst, non existent.

Delivery non existent.

So all in all DHL FAIL on just about everything.

Delivery to Camberley in Surrey on 25 &26/8/2026. Tracking was spot on, and efficient and courteous service from the driver Paul, who I would thank.