DHL Reviews 62,238

The courier was supposed to deliver my package today. I saw that he was near my location, he had one more package to deliver, and then he was supposed to come to me. At that moment I had just woken up. I quickly got up, got ready, got dressed so the courier wouldn’t have to wait for me. But when I finished and checked the status, I saw that the courier had taken my package to the Packstation, saying that he couldn’t deliver it. But I didn’t receive any call, nothing — not to my phone, not to my door, nothing at all. He didn’t even try to come to me.

I recieved an email saying my Paket is on the way you will get a call when it gets there, Whoever had it never calls or informs or even ring the doorbell everytime i have to follow my Packets up to the Filliale, it is really bad. trying to call to tell them to come back is a whole other long process, i am not pleased by the whole waiting for 3 seconds downstairs and then driving of, its disappointingto see your Paket drive off on your way downstairs .

Again DHL
I saw the delivery man ran to my postbox with the letter “you were not home…we tried…”. BS. I was home and now I need to wait for Monday opening of the posthouse.
Always unreliable.
Use Amazon a lot, but always something when DHL is responsible for delivery.

In September I ordered an item from a Belgian company, the price for which explicitly included customs duty. DHL were the delivery company and alerted me more than once about the incoming parcel. They gave me the opportunity to avoid the need for a signature on receipt, but I ignored this offer. However on delivery no signature was requested and the parcel was simply handed over. A week later DHL invoiced me for unpaid customs duty and despite seeing evidence that my order included customs duty they have pursued me for payment. At no time prior to or at the point of delivery did they alert me that any kind of payment was required. Later contact with them was utterly farcical when they left a voicemail asking me to call them. They left the wrong number; then I was given a second incorrect number; followed by a third call which DHL inadvertently cut off and finally I got through to the correct team, only to learn that they had called me in error, believing I was the Belgian seller. They continue to pursue me for payment. This is a company to avoid if you possibly can.

If I had the option of zero star, I would give that. The company sucks from start to finish. Of all the delivery services in Germany, they seem unable to ring the doorbell (can be heard in the entire home) or leave the package per the instructions. They are capable, however, to drop the notification through the letterbox, which is right next to the doorbell, to let me know that I now have the pleasure to pick up the package after 6 PM at some gas station.
I am pissed enough to stop buying anything that gets delivery through DHL. Sadly, that also applies to their AI and their customer service; it's abominable.

Never delivers packages

Worst delivery experience I’ve ever had. 3 of 5 delivery’s in a week had issues. All used same delivery address. One it didn’t allow me to enter my post code to allow delivery to the door or to charcoal what oackstation it is on. The other 2 from 2 different places they decided to return to sender after 1 delivery attempt. No way to contact a human all just robots

FALSE ADVERTISING

DHL, ARE USING THE FOLLOWING MISLEADING LOGOS TO SELL DELIVERY SERVICES FOR THE DODGY POSTAL-'SERVICE', AND OTHER LOW-END, CRAPPY, SMALL-SCALE DELIVERY-AGENTS, WHO CUSTOMERS TRY TO AVOID, SO THESE BAD REPUTATION DELIVERY-AGENTS HAVE DISGUISED THEMSELVES USING THE DHL LOGO AND REBRANDED NAMES, SUCH AS:

DHL eCOMMERCE
DHL PARCEL CONNECT
DHL ECONOMY

THE ABOVE LOGOS ARE NOT A DHL DELIVERY AT ALL

DHL eCOMMERCE / DHL ECONOMY / DHL PARCEL CONNECT, ARE FALSE ADVERTISING, BECAUSE, DHL, WILL NOT BE THE DELIVERY-AGENT OF YOUR CONSIGNMENT IF YOUR CONIGNMENT WAS SHIPPED WITH ANY OF THE MISLEADING, DISHONEST DHL LOGO NAMES ABOVE

INSTEAD, UNFORTUNATELY, YOUR CONSIGNMENT WILL BE HANDLED BY THE GRUBBY POSTAL-'SERVICE', AND / OR, A LOW-END, DODGY, SMALL-SCALE 'COURIER'

DO NOT BE DUPED BY THE, DHL LOGO, BECAUSE, DHL, WILL NOT BE INVOLVED IN YOUR ORDER'S DELIVERY WHATSOEVER

REPORT THIS BLATANT FALSE ADVERTISING BY, DHL, AND THE, POSTAL-'SERVICE', TO THE CONSUMER RIGHTS AGENCIES IN YOUR COUNTRY AND THE ECC OF YOUR COUNTRY

DHL, ARE MISUSING THEIR LOGOS TO SELL DELIVERY SERVICES FOR THE POSTAL-'SERVICE', AND OTHER LOW-END, DODGY, COURIERS, WHO CONSUMERS TRY TO AVOID

SO, DHL, HAVE LEASED THEIR LOGO TO THESE OTHER CRAP DELIVERY-COMPANIES / POSTAL-'SERVICE', SO AS TO FOOL THE CONSUMER INTO INADVERTANTLY PAYING THESE OTHER DODGY, CRAPPY, DELIVERY-AGENTS, FOR THE DELIVERY OF THE CUSTOMERS' ORDERS, WHEN THE CUSTOMERS DO NOT REALISE THAT IT IS NOT ACTUALLY, DHL, WHO WILL DELIVER THE CUSTOMERS' ORDERS AT ALL, DESPITE THE DHL LOGO BEING ADVERTISED??

FALSE ADVERTISING, MISLEADING, DEVIOUS, BEHAVIOUR, BY, DHL

AVOID AND REPORT TO THE CONSUMER RIGHTS AGENCIES IN YOUR COUNTRY

CUSTOMERS ARE NOT GETTING THE DHL DELIVERY-SERVICE THAT THEY PAY FOR

DISGRACEFUL, INADVERTANT EXTORTION OF CUSTOMERS MONEY

DHL EXPRESS, IS THE ONLY GUARANTEED DHL COURIER SERVICE, ANY OTHER, DHL LOGO, WILL BE THE POSTAL-'SERVICE', OR SOME CRAP LOW-END, DELIVERY-AGENT, WHO WILL MAKE A DOG'S DINNER OUT OF YOUR CONSIGNMENT AND ITS DELIVERY

YOU PAY FOR DHL, AND INSTEAD THE SLIPSHOD POSTAL-'SERVICE' SHOW UP WITH YOUR PRECIOUS CONSIGNMENT DAMAGED AND INTERFERRED WITH, OR THE WORST, LOW-END, CARRIER OF YOUR NITEMARES WILL SHOW UP TO THROW YOUR DAMAGED DELIVERY OUTSIDE IN THE RAIN, OR LOSE YOUR CONSIGNMENT, OR THROW YOUR CONSIGNMENT OUTSIDE THE WRONG ADDRESS, OR POSSIBLY IN A RIVER / OR GET THE ANTI-SOCIAL FEROCIOUS NEIGHBOUR'S DOG TO SIGN FOR YOUR CONSIGNMENT'S 'AGREED SAFE-PLACE', DELIVERY WITH HIS JAWS

AVOID!!!

THE WORST COMPANY I'VE EVER SEEN. I HOPE YOU GO OUT OF BUSINESS. I spent hours trying to send a package, and then you returned it saying the name wasn't written on the doorbell at the address. Even though I wrote the company name, you said it wasn't there. I hope your company goes out of business.

Bewertung: Völlig inakzeptabler Service
Meine jüngste Erfahrung mit DHL war äußerst enttäuschend. Ich habe alle Anweisungen für eine Rücksendung mit Sendungsverfolgung befolgt, doch der Kurier hat das Paket ohne jegliche Benachrichtigung an einen Abholpunkt gebracht – wodurch es schließlich wieder an mich zurückgesendet wurde, anstatt sein Ziel zu erreichen.
Eine Lösung zu finden, ist praktisch unmöglich. Der Kundenservice ist kaum erreichbar und als ich schließlich jemanden ans Telefon bekam, war der Mitarbeiter extrem unhilfsbereit. Er weigerte sich, Englisch zu sprechen, und sagte zu mir: „Wir sind in Deutschland, wir sprechen hier nur Deutsch.“ Diese Reaktion ist nicht nur unprofessionell, sondern auch sehr intolerant – insbesondere wenn man bedenkt, welche internationale Rolle Deutschland einnimmt und dass DHL ein globales Unternehmen ist.
Insgesamt zeigt DHL keinerlei Kommunikation, Verantwortungsbewusstsein oder Kundenorientierung. Ich stehe nun mit einem zurückgesandten Paket, verlorener Zeit und absolut keiner Unterstützung da. Sehr enttäuschend.

Review: Completely Unacceptable Service
My recent experience with DHL has been nothing short of terrible. I followed all instructions for a tracked return shipment, yet the courier decided to drop the package at a pickup point without informing anyone — which caused the parcel to be returned to me instead of reaching its destination.
Trying to resolve this has been impossible. Customer service is practically unreachable, and when I finally managed to speak with someone on the service line, the man was extremely unhelpful. He refused to speak English and told me, “We are in Germany, we speak only German here.” I found this response not only unprofessional, but also very intolerant — especially considering the international position Germany holds and the fact that DHL is a global company.
Overall, DHL has shown a complete lack of communication, accountability, and customer support. I’m left with a returned package, wasted time, and absolutely no help from their side. Very disappointing.

I bought something in name and for my girlfriend living in Aachen. The webshop delivered using DHL. While she was at home, the delivery guy has delivered to some other guy.
The mail that I received stated the package was delivered at her address, and a person with a name we don’t know had accepted it. While nobody at all rang the doorbell. This is something that I have never experienced with DHL in the Netherlands. Really bad. She has no note on what address it really was delivered.
And this morning we learned her son had also 2 deliveries for this week, also delivered there, while he got the mail that the package was delivered home.

I will complain to the webshop. I don’t understand why webshops would even select DHL seeing the bad rating here on Trustpilot.

Review:
Absolutely horrible experience. No one called, no one even attempted to deliver anything. I only found out through an email that delivery was “not possible.” What does that even mean? It’s not like I live at the North Pole. Nobody called or tried to deliver, just a lazy excuse. Completely trash service from DHL.

Worst service ever. Delivery was planned on this day from 13 to 15. They emailed me saying they try to deliver at 16.21 and I was u avaible so they sent the package to the postal office. Dump ppl.

Someone was in all day and they missed us apparently. Schedule rexlivery and now they have no track of my package anymore and it’s gone. £50 down the drain thanks for nothing useless courier. If you want your packages disappeared like it’s Latin and dhl is ICE go ahead and use DHL!

The customer service for dhl on whatsapp is the worst thing ever...they can't fix anything..their replies are already pre made so they can't help you with anything that is outside of that given option..it's so annoying

Worst delivery company you can find. 3 of 3 packages lost since DHL took over delivery.
Choose ANY other company - AVOID DHL.

I Paid extra to have a package containing my passport, to be delivered by 9am so I can make my flight in time. 8:52 I get the delivery confirmation mail, even signed by myself. You can imagine my surprise. 2 hours later I see the driver throw it in my mail box. How low will DHL go to 'meet on-time targets'. I will never use them again, not even for the VIP express service needing a signature, why bother if the driver can sign for your packages.

The package I sent was stuck in the sam status for over a week, I tried to speak to customer service but their awful chat bot kept hanging up just repeating the same old stuff, the thing is the post code for the reciever was not being recognized when I finally spoke to a human he did not help he just said the package did not have a sender or recipient address on it , which is completely not true, anyway he told me I needed to fill out a form online but I could not fill out the form with out the right postcode, so I had to send an email instaed, I got a genereic reply which did not read my email properly as they were talking to me as if I were the recipient, and they told me to fill out the form online, I had already expalined I can not do that, I could not reply to the email because it was a do not reply address, anyway I had to send another one, it is now over 2 weeks since i sent this, I have tried over 7 times to speak to someone who actually understands what is going on.

How hard is it to leave a package at my door especially when I had to leave a sign to leave the package. I’m not home much nor do I have the time to stop by your shop to go retrieve a package, so for the love of God, please leave the fkn package at the door