DHL Reviews 

Parcel sent 2 weeks ago shows on tracking 'will deliver 15 March 2025. Since then nothing. Silence from DHL. I have an angry client wanting answers. They take your money, then zero service.

This company tells lies !! Do not use them! I was waiting for a parcel from Amazon and when it failed to arrive on the due date I got tracking to say the item had been "rescheduled due to customer instructions"! I did no such thing, they just couldn't be bothered to get it delivered to me in Periana on Costa Del Sol, a small village 30 minutes inland. They also say they attempted delivery but no one was in when we were in all day waiting for the parcel ! DHL are lying to their customers, does Amazon know that ?

You can pay as much as you want, there is no such thing as express delivery.
I find this service stressful and unreliable, specially in South Spain.

They completely lost the first parcel from Germany. The second parcel seems to have got lost in between & returned to Germany! They had both my address AND the DHL drop address in my suburb but they failed to deliver to either. They didn´t reply to any of my attempts to track it. Use UPS or anyone else, DHL are exceptionally incompetent.

I live in Spain and I need to send my passport to the UK. I paid extra to send my passport with DHL. It was sent on 4th March and I was led to believe that it shoud arrive at the UK passport office by 6th March, no later an the 7th. In fact it took 2 days to leave Gandia and reach Valencia. I tracked it on the website and thought it would leave Valencia and head straight for the UK. Nope it went to Barcelona. So, that was day 3, when I checked it today which is day 5, to my surprise it is now in Germany! This company is very incompetent! I sent my passport using their trusted service and paid more for a terrible service.

Vivo en España y necesito enviar mi pasaporte al Reino Unido. Pagué un suplemento para enviar mi pasaporte con DHL. Lo enviaron el 4 de marzo y me hicieron creer que llegaría a la oficina de pasaportes del Reino Unido el 6 de marzo, a más tardar el 7. De hecho, tardó dos días en salir de Gandía y llegar a Valencia. De hecho, tardó 2 días en salir de Gandía y llegar a Valencia. Lo rastreé en la página web y pensé que saldría de Valencia y se dirigiría directamente al Reino Unido. No, fue a Barcelona. Así que ese fue el día 3. Cuando lo he comprobado hoy, que es el día 5, para mi sorpresa ¡ya está en Alemania! Esta empresa es muy incompetente. Envié mi pasaporte utilizando su servicio de confianza y pagué más por un servicio terible.

Parcel left Alicante at 09:56 for delivery so waited in all day. Status updated at 18:00 to say I was not in (and the delivery vehicle was certainly not outside our gate at that time). And at 18:03 the parcel delivered to a DHL Service location about 10 minutes drive away. Must have traveled at about 80 km/h through Denia to achieve that. 20 years ago DHL was my preferred logistics company in Europe but not anymore.

This service is joke! DHL doesn't exist anymore, the company just kept their "brand", however it uses multiple carriers to deliver packages and they are not in charge of the service anymore.

I sent an important document through them because of their "1-2 days delivery", but after more than 1 week the document still hasn't arrived. Delivery estimated date is almost 2 weeks, as per the last update.

The charge is an unbelievable HIGH PRICE - 152 euro for the custom clearance support, and they did nothing for this money! The feed for custom clearance is bigger than the custom fee itself - WTF??? NEVER USE IT AGAIN!

I wish there was a zero - always a disappointment. Every time I receive an email saying “We tried to deliver your package at bla. bla time but no one was home..” and of course both me and my wife was home all day. Whatever - just so something else since delivering packages is not your thing..

So, from now on I’m not going to order online from ANY vendor whatsoever that using DHL as their shipping solution.

The courier for this area refuses to deliver, on occasion I've managed to get them to stop nearby and I've had to leave the complex and collect from the side of the road but the majority of times he does things like he did this last time.

I work from home so I am ALWAYS home between 6am and 7pm, if they had attended the property or even just used the complex intercom I would have known.

Instead on this occasion I check my tracking and find he left the package nearly 7km away claiming I was not home and this was the closest collection point. Theres a collection point not 10 minute walk from me in my same village, instead of 3 villages away.

When making a complaint or contacting the shipment management via DHL online forms, they go without any response other than the automated acknowledgement email.

There is no useful purpose to this company, to any retailer please stop using them. They do not do the job you pay them for and they make your retail company look bad and annoy YOUR customers.

Worst delivery service in europe.

Had no trouble with anyone but DHL. One package was lost, seems like another one too. Can get no info for a long time already, delivery says "address wasn't found", ridiculous. 2 problems of 3 deliveries with dhl

The Spanish division of DHL are a joke, no better than SEUR
The last two deliveries, they haven't even attempted to deliver. Only after I've given up on them bringing them to me and diverted to a collection point, did they actually do anything.
Pathetic performance

The delivery times are not the best but the Customer Service Team of the DHL Express Spain it really is ! Many thanks to Ana and Sandra for the help and the empathy with my order. I could not get the parcel delivered “on time” without them. Can’t thank you enough!!

0 stars experience // TAKE CARE with this company

I bought in a Japanese store. Poor me that didn't know the delivery company was DHL, I spent like 200 Euros in the store and all was okay but then DHL wanted me to give them more than 100 euros "cause taxes". I mean you can calculate taxes yourself and you will realize that DHL was asking me to pay more than the 100% of the real taxes (they think they invented the taxes). They also "threatened" me about the fact that they will destroy or returned my package if I didn't pay. So if your international order is managed by DHL they are gonna make you pay all the taxes, the delivery itself plus their restaurants menus and cigarettes (I don't know in what they spend that but looks accourate).

Like you pay the international order that is expensive as hell and then want more money. FOR WHAT??? For doing your job ???? Like is cheaper to fly to the country you are gonna buy instead of choose DHL. I talked by phone with a girl of the DHL's support center and she said that this always happens and the people obviously get mad, so they know but they don't care. I don't know, if everyone say the same of your company maybe you have to start doing the things better but no, they prefer cheat theirs customers instead of listen them. They are like the reverse Amazon

Just NEVER buy in a store with DHL as delivery company, you can do whatever you want but just take a look about all the comments of the community and think it twice.

The company did not deliver, saying that I was not in when I was and they did not call me. The next day I waited for them again, but on checking the tracking information it says they could not deliver due to a problem. I called customer service to ask what the problem was and was told they could not deliver as it was raining........ Lets hope it is not raining tomorrow.

Adjunto Reseña en INGLES Y EN ESPAÑOL. Para evitar que perjudiquen a la mayor cantidad de personas posible.

Si pudiera darles una puntuación en números negativos, tendrían menos 5 estrellas para mi. Son unos ineficientes y abusadores que tras más de un mes de espera, supuestos errores de bucle y pesima atención al cliente, siguen sin entregarme un paquete IMPRESCINDIBLE PARA MI TRABAJO que debía llegarme el 16 de Diciembre.

No se dejen engañar por el supuesto renombre internacional de esta empresa. No cumplen con sus promesas, ni condiciones contraactuales a la hora de hacer un envio o entregarlo. Tardaron 3 semanas corrigiendo un supuesto error de bucle y ahora en el tracking aparece que podría retrasarse un día hábil la entrega. Un día hábil desde el 16 de enero!!! Desde entonces, son 10 DÍAS HÁBILES, 10 DÍAS MÁS DE RETRASO!!!

No pierdan su tiempo con esta compañía.

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Attached Review in ENGLISH AND SPANISH. To prevent DHL from harming as many people as possible.
If I could give them a score in negative numbers, they would have minus 5 stars for me. They are inefficient to an extent never seen before. After more than a month of waiting, supposed loop errors and terrible customer service, they still have not delivered a package that is ESSENTIAL FOR MY WORK, which was supposed to arrive on December 16th.

Don't be fooled by the supposed international renown of this company. They don't keep their promises, nor do they comply with the terms and conditions of the shipping and delivery contract. It took them 3 weeks to correct a supposedly loop error and now the tracking shows that delivery could be delayed by one business day. One business day since January 16th equals TEN DAYS. TEN MORE DAYS OF DELAY!

Don't waste your time with this company.

I'm waiting for a parcel that was stimated to arrive yesterday and today I see on the webpage that DHL states we agreed they'll deliver tomorrow "entrega concertada con el destinatario". I haven't spoken with them nor choose tomorrow as a delivery day...

They say the person was not at home to receive the post but I was at home the whole day! It happened twice!

My review focuses on the DHL customer service agent who sent me a rather impolite email, offering neither accountability nor any explanation for the delay in my shipment’s arrival.

Regrettably, this experience reinforces my belief that customer service in Spain consistently falls short of the standards upheld in other European countries.

If I could give less than 1 star I would!!! Absolutely disgraceful. DHL did not even ATTEMPT to deliver. They say my address is incomplete which is a total lie. It is perfect even triple checked it. First they say no one is home then they lie and say address incomplete. How can they know no one is home if my address was apparently wrong??? DHL do not care about customers they always have issues delivering. You should be embarrassed, absolutely pathetic.My delivery is 2hours away I want a refund!!!!