DHL Reviews 

Despite my waiting in ALL day for a delivery ---Nothing arrived? DHL could not even send a mail explaining why?
A total waste of space is this company & looking at other comments I see I am not alone in being involved with a company as ignorant as this.

DHL EXPRESS in Madrid Spain is horrible, headache, they have no work diciplines, never use of this service, This is not DHL Express, my shipment has been on the hold more than 5 days, waste of time & Money

DHL are the worst delivery company in Spain.
They will do anything but deliver your parcel. Their favourite excuses are...
1...You was absent (despite you waiting at home the entire day)
2...Address incorrect (this one seems to be the number one excuse at the moment)
DHL will then take your parcel to a parcel shop for you to collect.
DHL are scamming customers. We are paying for a service that we are not getting.

There are several DHL stations identified on Google Maps in Palma, Mallorca. One was closed on Friday. A 20 minute walk away, the woman running the agency just could not be bothered due to her lack of knowledge operating the system. Another 15 minute walk and the person who ran the DHl wasn’t in work. Eventually I found another outlet (another 15 minute walk) and inspite of the language barrier and systems glitches we got my parcel registered for delivery to a uk address by next Tuesday. I live in hope. My experience suggests that DHl was once a good company and is in decline but living off its brand image or it just doesn’t work in Mallorca. I would recommend anyone to research an alternate delivery to the UK from Palma de Mallorca!

I wouldn’t give them 1 star but there was no alternative.
My delivery time for day one was given, but the driver turned up 30 mins early, so no one was there. Day two delivery time was given but didn’t turn up at all, the company are a total waste of time, avoid at all cost (And there will be one)

You are all totally useless and horrible. HOW HARD IS IT TO ACTUALLY DELIVER THE PACKAGE TO THE DESTINATION????????? You should not be paid for half services.

And also what is the Defensa del Consumidor doing for all of these? 1 star reviews from anyone who had the misfortune of dealing with them, but they operate like nothing was ever wrong! And they are not even cheap.

I am going to try to keep this short and to the point, and more importantly polite. I ordered an item from Amazon Spain, and was informed that delivery would be around the 18th May. On 11th May I was informed that DHL would deliver on the 12th. I therefore stayed at home, but nothing arrived. I then received an update from Amazon (which was repeated on the DHL website) that an attempt had been made to deliver it but that noone was at home, and that they had tried to contact me by phone unsuccessfully (difficult without my number being provided). However, DHL would attempt to redeliver on the 13th. Well, exactly the same thing happened, not attempt to deliver, no phone call but the same phony update on the DHL website. Their service is disgraceful, reflects badly on them, but more so on the companies that contract them. I have since arranged a refund from Amazon. I would like to add that I have used DHL in the UK and found them to be very reliable. The same cannot be said of DHL Es.

Very bad experience of being run in stupid circles on their website. I can track my package. The interface says I can change delivery date. I click on the link to "modify delivery", but no option is provided to modify the delivery. The page describes the options I have, which include changing delivery date. But the only link offered returns me to the tracking page. And so we go on and on and on and on ...
How is it possible to have such a stupidity in a mature service? It's not like these web pages were made yesterday. The customer service pretend help page "ATENCIÓN AL CLIENTE" has no option under which this behaviour can be reported.

DHL is not offering delivering service in Alicante area.
My package JJD00026926000513087001 was out for deliver on 05 May 2026, I stayed home all day but nothing,
then on 06 May 2026, I stayed home all day but nothing,
then on 07 May 2026, I stayed home all day but nothing, however now it says that we were not at home which is clearly a lie as we were at home on the third day in a row all day.
DHL Alicante misleads the customers and tells lies about the delivery status.

Where is my package?

Parcel thrown over the wall from another property.
Box was crushed so John Lewis needs to be informed.

Could not be bothered to walk around to our cottage. This has happened many, many times with DHL

How isn't anyone accountable for this bad service. DHL should fire the CEO of Spain branch. Never seen so bad service.

Absolutely APPALLING service. This is the WORST delivery company I've ever had the misfortune of dealing with.

Very good customer service and consistent follow-up throughout the process.

DHL acted as the courier for a shipment arranged through a third-party service. Although the shipment was held in customs for over a month due to documentation issues, DHL actively managed the case and kept communication clear.

They played a key role in guiding the process and helping move the shipment toward final delivery.

Some items arrived in less-than-expected condition, which affected the overall experience.

Overall, I appreciate their professionalism and the support provided throughout a complex situation.

I am awaiting an urgent parcel. The tracking shows that is has been sitting in their Alicante warehouse for 9 days without any attempt to deliver it. Horrendous service. Do not use this company

My package has been stuck in the same place for days with absolutely no movement and no explanation. The tracking hasn't updated once. I tried reaching customer service and it was completely useless. Totally unacceptable. I would give zero stars if I could.

CG841729303DE parcel left for pick up !!! I was at home and your driver never attempted delivery! Pathetic and absolutely the worse !!!

I put one star because that was the lowest option they don't really deserve even 1. After waiting in all day on the scheduled date, as my parcel had to be signed for and being assured by the client service that it was out for delivery, at seven in the evening a message popped up on the tracking that it was being rescheduled. People do not have time for the bad organisation of this company and this is the second time that it has happened!

The only reason why I don't give a zero-star rating is that I can't.

I paid for a shipment and never received a single notification about its status. No confirmation email, no tracking updates, no notice of delivery attempt, and no information that the package had arrived at a pickup point.

According to DHL, the package was delivered to a ServicePoint and later returned because it was not collected within 10 days. The problem is simple: I was never notified that it was there. There was no email, no message, nothing. It is impossible to collect a package if you are not informed that it exists.

I contacted DHL multiple times over several weeks. Each time, I either received no response or the exact same copy-paste reply saying that I “should have been notified,” without any proof that a notification was ever sent. No one actually read my messages or addressed the real issue.

To make things worse, the shipment did not even appear properly on the DHL Spain tracking website, so there was no way for me to check its status myself.

As a result, my package was returned without my knowledge, and I still don’t know where it is.

This is not just poor service. It is a complete failure in communication and accountability. I am now forced to escalate the issue through consumer authorities.

I would strongly advise against using DHL if you expect basic communication or reliability.

This company has now become the worst courier service in Spain they never and I mean Never deliver parcels it's time the government did something about these so called courier services you pay for delivery but you don't get delivery out of 6 parcels I have yet to receive one.