DHL Reviews 

wanted delivered to a postbox(ibox) but delivery was made to packet delivery place that was far away.

Wake up! Tracking delivery never upgraded.

DHL truck at Brändåsen Sweden 20:00 July 25th was very reckless in traffic. Pushing the truck before several cars while ignoring basic traffic rules. The driver was laughing and giving a bad image of DHL as a company.

I had an expensive package from another country, paid an expensive import fee to DHL and was waiting for the package to arrive. After almost a month of waiting for it, without getting any notification by email or letter, I got an email stating that I had a week to pick it up from DHL service point that was almost an hour away from my apartment. When I went there the next day after receiving the email, they told me that my package had already been sent back. The customer support that I called gave no help, and just kept repeating that I needed to contact the sender again.

Luckily opened the package in the store where I picked it up, Everything was broken. The package is returned

Four Times DHL Was at My Apartment Block, Apparently (Reason for Not Delivering the Package: "Consigne Not Met")

Each of these four times, I was at home, and no one rang the doorbell or knocked. After the first "Consigne Not Met," I called DHL's customer service and arranged for the courier to call me next time (the customer service representative assured me this would be no problem). The next day, no one called, and the status on the website was again "Consigne Not Met." I called customer service again and asked if, since they can't call me, they could leave the package at a nearby store (there are several stores near my apartment that serve as package pickup points). Customer service said this was not possible because someone must sign for the delivery, so I made sure to confirm that the courier would be instructed to call me.

The next day, once again no one called and there was no package. From customer service, I received the number for the warehouse and was told to contact them directly. I asked again if they could call me (the person on the phone said she put a "Important" note on her monitor and would call the courier personally) or if they could leave the package at the nearby store (refusal, they cannot leave packages at a store). On the final day, of course, no one called, and the status on the website was again "Consigne Not Met." I called the warehouse again, and after a short conversation, the lady told me they could give the package to the store next door but only after the weekend (I got a bit frustrated because I was told twice before that this was not possible).

In the end, I wasted 4 hours (2 hours each way) to personally pick up the package from the warehouse on the same day. I don't know how this company is still in business. I should also mention that my apartment is in the suburbs and is very accessible, so transportation is not an issue.

Was send a package through them. It was supposed to arrive in 1-3 days. It's now been 6 days and no info has been given. It arrived at the drive out point 4 days ago!! I've contacted them twice now (which has taken 3 h) They're saying it might take more days to even get info on what's happening. In hindsight I should've just driven 1 h to get my damn package.

As a company we use DHL for our parcels. About a year ago, customer service was quick and efficient. Now we wait 35-45 minutes to get through and are hung up on mid-call with no follow up call attempted so have to repeat this process. We are looking into different couriers.

This has happened multiple times over weeks. They keep delivering to the wrong address, don’t update the notes, etc. Our customers are unhappy and so are we.

Once we get through to them, 9/10 times we get a sad sounding customer service advisor who clearly is unhappy with the job. Maybe a high turnover is why we’re struggling to get through? For the amount of calls they receive you’d think they’d hire more staff or pay/treat them better but they probably wouldn’t want to sacrifice on those profit margins.

If you need me to validate the review I can by giving you a near-perfect rendition of the hold music alongside the pre-recorded voice which really doesn’t get irritating after you hear it every five seconds for over an hour.

Said that the package should come in may 28 and its now June 4. Always late, not reliable and I dont recommend DHL

Worst company ever, they deliver on wrong spot, i still waiting 2 weeks package! You should be ashame! Don’t use them! On mail they don’t answer 3 days and giving me always same answer!!

DHL Sweden lost our luggage that is the size of a small kitchen table for 4 people. It is pretty big. I don't understand how DHL SWEDEN can lose such a big item.
DHL Sweden has not been helpful and are not very honest about everything. After a few weeks they refuse to help.
There are clothings from my deceased grandmother that I would like to keep. She was very important to me.
We contacted DHL France who are very helpful and willing to provide data of the tracking. DHL Sweden just lied and refused to help further. They are very unprofessional. I wish the world will

I clearly stated Varugatan 28 on my delivery address, which is ICA MAXI supermarket very close to me.
The delivery was however dropped at the supermarket at MORÖN, MYNTGATAN 7, a different zip code entirely, which is several miles away!
This is totally unacceptable. Please do better.

They did not show up on the date of delivery and blamed me for not being at home! I call their customer service and waited 2 hours and then I got kicked-out. I mailed them and after 4 days, still no response. They do not take any responsibility to satisfy their customers and they are not very helpful either. A really crappy company :-(

Taking delivery to new heights of incompetence. Not only do they not actually deliver. But hand the package to Postnord. When post nord hand it back it disappears into DHL. After spending weeks emailing ever department and being told it is another we need to speak to We have run out of departments to contact and still don't know who has our property. 1500sek down the crapper thanks to DHL.

100m from my house is ICa Malmborg Tunavägen. Normally, you can deliver goods there or send them to your home. Today I changed to a location 20 minutes by bus from my house. This change is absurd

I am not a Swedish citizen. I do not have BankID. I cannot receive my cargo from INstabox.

Every darn time I'm expecting a package from DHL, they claim they've swung by, but guess what? I'm always here, glued to my seat, not even daring to take a bathroom break, and yet they have the audacity to say I missed them? It's beyond infuriating!

DHL has repeatedly mishandled my packages, leaving them outside in the snow where they could be taken by strangers instead of placing them in my postbox as requested. On another occasion, the package was marked as delivered when it hadn't been. Additionally, a driver falsely claimed to have attempted to contact me, resulting in a two-week delay. Overall, DHL lacks reliable customer service representatives and the employees appear incompetent.