I had an issue with a hard to find delivery location, Elise on the chat has help me provide the driver with GPS coordinates to assist with finding the location. They were very clear in how they could... See more
Company replied
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I found her quite supportive in tones, and also helpful in her possible ways .She also kept trying until I reach to my expectations...
Company replied
We had a shipment that couldn’t be delivered due to a mistake from the sender but Andreas helped follow up and kept in touch with everyone until we recieved. He found our missing shipment and told u... See more
Company replied
Why cant we choose our own delivery location. Temu always find the wrong delivery location n its long from my apartment. Why not do it like Postnord, where we can choose n transfer to the nearest loca... See more
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Company details
Written by the company
Vi på DB Schenker är grymma på transport och logistik. Det har vi varit ganska länge och idag är vi faktiskt störst på marknaden. Det betyder att vi alltid kan svara upp till dina behov och utmaningar – oavsett om du är företagare eller privatperson.
Contact info
Mölndalsvägen 83, 41285, Göteborg, Sweden
- 0771-40 40 46
- https://www.dbschenker.com/se-sv/foretag/kontakta-oss/e-post
- dbschenker.com/se-sv
4.2
Great
13K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found her quite supportive in tones
I found her quite supportive in tones, and also helpful in her possible ways .She also kept trying until I reach to my expectations...
May 12, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Irin,
Thank you for your kind feedback!
We’re glad to hear that you found her supportive, helpful, and persistent in making sure your expectations were met.
Have a good day!
Hannes
Very good services
May 12, 2026
Unprompted review
Reply from DB Schenker Sverige
Hello,
Thank you for your review!
We’re glad to hear that you experienced good service.
Have a good day!
Hannes
Wonderful delivery!
Wonderful delivery! The package and its contents arrived to its destination safely! I recommend this courier and all staff involved in the delivery.
May 9, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thanks for your great review!
We are very happy to hear that you are satisfied with both our service and the delivery.
Have a nice day,
Khalid
Fast Response / Solid Service
Spoke to a lady at customer service, she located the package and gave me more details= happy customer
May 8, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Jimmy
Thank very much for your great review!
We are very happy that you are satisfied with your experience with us and extra happy that the service lived up to your expectations.
Have a nice day,
Khalid
My address doesn't map on mapping softwares, making it hard to find
I had an issue with a hard to find delivery location, Elise on the chat has help me provide the driver with GPS coordinates to assist with finding the location. They were very clear in how they could help.
May 7, 2026
Unprompted review
Reply from DB Schenker Sverige
Hej,
Vad härligt att Elise kunde lösa ert problem! Jag tar med ert beröm till henne!!
Ha en fin dag!
Anna
The driver seemed really grumpy
The driver seemed really grumpy. She never said thanks or said goodbye. Just got in her truck and left . I asked her if I could check the goods before I signed as I do t have any insurance for the goods if I do t report it on delivery. She refused this and just went. I was disappointed in her rudeness. No need to treat customers like this .
May 5, 2026
Unprompted review
Reply from DB Schenker Sverige
Hello,
Thank you for sharing your experience with us.
We are really sorry to hear that you have not been treated in a good way. I have sent you a separate email asking for more information.
Have a nice day,
Khalid!
Updated response 11/5:
We have tried to contact you but unfortunately have not received any response. Without further information, it is difficult for us to investigate your delivery. You are welcome to contact our customer service if your issue has not been resolved.
All the best!
Felicia
Great job 👏
The parcel and its contents were delivered unscathed! I am satisfied with the courier and all people involved!
May 5, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for your great feedback! We're glad to hear that your parcel arrived undamaged and that you are satisfied with the courier and everyone involved in the delivery.
We really appreciate you taking the time to share your experience!
Have a nice day,
Nava
So satisfied with the delivery
So satisfied with the delivery. Delivery man was helped me to bring my heavy package till my apartment. So many thanks for him 🙏🙏🙏
April 23, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Ilva,
We’re very happy to hear that you’re satisfied with the delivery and that the driver was able to assist you with your package. We’ll make sure to pass on your appreciation 😍
Best regards,
Julia
Super fast!Thank you
April 22, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Hunor,
Thank you so much for your kind feedback! We’re really glad to hear you were happy with the speed. We appreciate your support!
Have a nice day!
Marcus.
The delivery was excellent
The delivery was excellent. The staff were pleasant and professional.
April 22, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Ilona,
Thank you for your review! We’re delighted to hear that you had an excellent delivery experience and that our staff were pleasant and professional.
Wish you a great day!
Marcus.
We had a shipment that couldn’t be…
We had a shipment that couldn’t be delivered due to a mistake from the sender but Andreas helped follow up and kept in touch with everyone until we recieved. He found our missing shipment and told us what we need to do. Great service and friendly staff! Highly recommended
April 21, 2026
Unprompted review
Reply from DB Schenker Sverige
Hej Nadeen,
Thank you for your review! We’re glad to hear that Andreas was able to assist you and keep everyone informed throughout the process. It’s great to know that he helped locate your shipment and guided you on the next steps. We truly appreciate your kind words about our service and team—thank you for your recommendation!
Have a nice day!
Marcus.
Delivered as planned
The material was delivered as planned at my door by a polite delivery person that spoke good English, compensating for my poor Swedish!
April 15, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for your kind feedback! We're glad to hear the delivery went smoothly and that our driver could assist you in English.
Best regards,
Nava
Amazing
Amazing. They are super reliable and if needed they run extra miles to make the delivery happens properly. Recommended!
April 13, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Tiziana,
Thank you so much for your kind words! We’re really happy to hear that you found our service reliable and that our team went the extra mile to ensure a smooth delivery. Your recommendation means a lot to us.
Take care!
Felicia
Reply from DB Schenker Sverige
Hej Ausra,
Tusen tack för ditt härliga omdöme!
Glad påsk,
Julia 🐣
I paid for home delivery but had to…
I paid for home delivery but had to drive long kilometers to go pick my goods and it was spoiled.
March 27, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
We’re very sorry to hear about your negative experience. We would of course like you to submit a claim to us for further handling. Please contact our customer support so we have the opportunity to assist you in the best possible way.
Best regards,
Julia
Uppdaterat svar 7/4 :
Vi har försökt nå dig men tyvärr inte fått något svar. Utan mer information blir det svårt att utreda din leverans. Du är välkommen att kontakta vår kundtjänst om ditt ärende inte skulle vara löst.
Allt gott!
Julia
He helped me
He helped me ! He had patient with me , he listened and helped me with the right information !
March 27, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Inga,
Thank you for reaching out.
I'm happy that you got the helped needed from us.
I wish you a good weekend,
Linn
The woman deliverer that came today was…
The woman deliverer that came today was amazing.
March 27, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for your review.
We’re glad everything went well with your delivery.
All the best!
Linn
I got quick answer to my question
I got quick answer to my question. I appreciate customer service officer Dino's service.
March 24, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Don,
Thank you for contacting us.
Dino appreciates your kind review.
I wish you a good day,
Linn
Schenker looses parcel
Bought 2 lithographs on Tradea, which seller handed over to Schenker Malmö om March 1st 2026 for shipping to me in Denmark. According to Schenkers tracking, the parcel never left Schenker Malmö and Schenker has apparently no idea where the parcel is 3 weeks later. I have previosuly bought items at Tradera and chosen Schenker for transport - but never again Schenker. They were once good and reliable but after they were taken over by the danish DSV they are a disaster
March 1, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Hans,
Thank you for your feedback!
We’re very sorry to hear about your experience and understand your frustration.
We will send you a separate email where you can provide more details about what has happened, along with your shipment number, so we can investigate this further.
Have a good day!
Hannes
Great service
I was waiting two parcels from DELL and although they were bought at different dates, DB Schenker delivered them to me, promptly at the same day!
The employee who did the delivery was super nice! Thank you very much for the excellent service!
March 20, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi John,
Thanks for the amazing review and glad to hear that the shipments were delivered with such great service!
Have a great day,
Sebastian
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