I literally just received my package from DB Schenker Sverige, and I’m genuinely impressed. The parcel was 24 kg and delivered all the way up to the 5th floor, right outside my apartment door. I hone... See more
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Delivery was given a wrong phone number and contact failed. I got a message to call. I spenr 2x 2 hours intge queue. I suspect the line was not manned. Finally contacted the vendor. They provided th... See more
My experience with this courier and its affiliates has been very great. I strongly recommend them for anyone who wants their goods shipped to them.
Spoke with Stefanie in customer support. She was extremely patient and took the time to explain everything clearly. Her accommodating attitude made the entire process smooth and pleasant. Excellent... See more
Company details
Written by the company
Vi på DB Schenker är grymma på transport och logistik. Det har vi varit ganska länge och idag är vi faktiskt störst på marknaden. Det betyder att vi alltid kan svara upp till dina behov och utmaningar – oavsett om du är företagare eller privatperson.
Contact info
Mölndalsvägen 83, 41285, Göteborg, Sweden
- 0771-40 40 46
- https://www.dbschenker.com/se-sv/foretag/kontakta-oss/e-post
- dbschenker.com/se-sv
4.1
Great
14K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Package Marked Delivered but Left Elsewhere at Wrong Door Without Verification
I received a text message stating that my packages had been delivered to my door. However, when I checked, they were not there. After searching around the building, I found that the boxes had been left at a different door downstairs, without checking the name on the door or confirming the correct delivery location.
While the packages were eventually found, this situation was concerning and could easily have resulted in loss or theft. I hope this feedback helps improve delivery accuracy and care in the future.
January 21, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for getting in touch with us.
The fact that parcels are not left in the right place is something that we take very seriously and take to heart to constantly improve. Thankfully, the package was found quickly and is now in the right hands.
Have a nice afternoon!
Felicia
I did not receive my parcel
I received a message saying your parcel have been delivered, unfortunately I did not receive any parcel. I checked my cameras everything even calling , I did not even get help up to now it has been three days now, Even one employee there hung up on me whilst I was talking. Very bad service
January 12, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Melody,
Thank you for taking the time to contact us.
I would like to take a closer look at your shipment and investigate where we went wrong.
I have sent you an email where you can get back to me with shipping information.
Looking forward to hearing from you!
Felicia
Uppdaterat svar 19/1:
Vi har försökt nå dig men tyvärr inte fått något svar. Utan mer information blir det svårt att utreda din leverans. Du är välkommen att kontakta vår kundtjänst om ditt ärende inte skulle vara löst.
Allt gott!
Julia
Reply from DB Schenker Sverige
Hi,
Many thanks for your 5 stars, it makes us very happy to read this.
Have a nice evening.
Felicia
I was wondering what the current status…
I was wondering what the current status of my delivery was and how it possibly goes ahead in order to plan. Dino answered all my questions in a professionelle manner! Excellent job done!!!
January 9, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Peter,
Thanks for your great review!
Dino is indeed a real problem solver. We will pass on your appreciation to Dino.
Have a great afternoon!
Tina
Terrible service
Terrible service. This is already the third time my bed hasn’t been delivered properly. Every time I’m forced to take a day off and wait at home the whole day, and each time the delivery arrives incomplete. I cannot say this is a good service or that customers are treated with respect. Instead, we are left worrying about our orders and wasting our time receiving each missing part on a separate day.
January 7, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for sharing your experience. We truly understand that it is frustrating when your delivery arrives incomplete.
Please get back to us with more information about your shipment via the email we sent you.
Looking forward to hearing from you!
Felicia
Updated reply 12/1:
We have tried to reach you but unfortunately did not receive a response. Without more information it will be difficult to investigate your delivery. You are welcome to contact our customer service if your case is not resolved.
All the best!
Tina
Good service:)
The parcel got stuck at the terminal for some unknown reason but as soon as I contacted them they tried to get hold of me and then delivered swiftly. Kind and fast response:)
December 30, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Irdis,
Thank you for your feedback! We’re sorry the parcel was delayed at the terminal, but glad to hear that once you contacted us, everything was handled quickly and smoothly. Great to hear you experienced kind and fast support!
Best regards,
Nava
Mr.Junior was extremely helpful and…
Mr.Junior was extremely helpful and professional, 10/10
December 18, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Marko,
Thank you for the great feedback! We're thrilled to hear that Mr. Junior was so helpful and professional, 10/10 indeed!
We'll make sure to pass along your kind words.
Have a nice weekend!
Julia
Package not delivered in time
Thank you Arash from customer service for quick and smart service and information about my package.I didn't get my package yet(it's on way) ,hopefully I'll get it soon .
December 16, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Armine,
Thank you for your kind words! I’m glad I could help with quick and clear information about your shipment. Fingers crossed your package arrives very soon — it’s on its way.
All the best
Arash
They require your presence to receive a…
They require your presence to receive a package and thus that you stay at home from work the whole day. In my case, I had to stay at home two days, and they still haven't delivered my package as scheduled. They are not very flexible and cannot offer any alternatives to the delivery, and customer service is inaccessible and slow.
December 3, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Sophia,
Thank you for sharing your feedback. I'm very sorry to hear about your experience. This is not the level of flexibility, communication, or reliability we aim to provide.
To be able to look into what went wrong and assist you further, we’ve already sent you an email requesting additional information about your shipment. Once we receive that, we’ll proceed with the next steps as quickly as possible.
Have a good day,
Julia
Reply from DB Schenker Sverige
Hi Celia,
Thank you for sharing your experience, we are so glad to hear this.
Take care!
Felicia
Reply from DB Schenker Sverige
Hi Abdoulie,
Thank you for your feedback! We’re happy to hear that you found our service fast and reliable. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Have a nice day!
Felicia
The package was delivered with care and…
The package was delivered with care and responsibility and the postman was very kind and helpful he helped me with the heavy packages.
December 5, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Hadis,
Thank you for sharing your feedback with us! We’re delighted to hear that your package was delivered with care and responsibility, and that our driver was kind and helpful in assisting you with the heavy packages.
Take care!
Felicia
Friendly Service
Very cheery and friendly lady came with my delivery!
December 5, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Laura,
Thanks for your 5 stars and we are glad to hear that you are happy with the experience.
Have a nice weekend.
Felicia
Very rude driver
The driver was very rude and just left a 35 kg package at the door. He lacked courtesy empathy and any basic human skills. I was promised a separate email by DB Schenker. Its been 4 days and I have not received any email from the customer support team
November 26, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Nitin,
Thank you for contacting us.
This does not sound like a pleasant experience at all and we would like to take a closer look at your shipment. Please reply to the separate email we have sent you.
Looking forward to your response.
Felicia
Thanks Dino for excellent service 👌
Thanks Dino for excellent service 👌
November 27, 2025
Unprompted review
Reply from DB Schenker Sverige
HI Tomas,
Thank you for your kind words! We’re glad to hear that Dino could provide excellent service.
Kind regards,
Arash
Sending a package from Sweden to…
Sending a package from Sweden to Germany, they can not even have a phone number where to call as a customer support to find where the package is, worthless service !!!
November 25, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Odul,
Sorry to hear about your issues regarind tracking your package, for us to be able to investigate what has happened I've sent you a separate e-mail asking for some more information.
Have a great day,
Sebastian
Nice chat services
November 24, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi John,
Thanks for the kind words about our chat service!
Have a great day,
Sebastian
The best customer service
The staff are the best, I had an incident at pickup shop and the patience of listening to my report and the calmness of the staffs is on another level
November 21, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Annrose,
Thanks for your review!
Always happy to hear that we are able to help in the best way possible!
Have a great day,
Sebastian
They give notifications on time with…
They give notifications on time with fast delivery. Customer care is always on point with politeness.
November 22, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Kalich,
Thank you for your great feedback! We’re glad to hear that our notifications, fast delivery, and customer care met your expectations. Your kind words mean a lot to us and help motivate our team to keep delivering excellent service🌟
Best Regards,
Kasper
Very Poor Delivery Service
I was unable to select any additional delivery options for my order, and today I received a large and heavy shipment. When the courier called prior to arrival, I asked if he could assist by placing the delivery in the elevator, as I am pregnant and unable to lift heavy items. He responded in an unprofessional and dismissive manner and stated that he would only put the delivery in the elevator before abruptly ending the call.
Upon arrival, the shipment was significantly larger and heavier than expected, including a substantial wooden pallet beneath the boxes. The courier placed the entire load in the elevator and left immediately. Even with assistance at home, it would have been impossible for us to lift or move this safely on our own.
I find the conduct unacceptable. First, the refusal to provide basic assistance to a pregnant customer; second, the unwillingness to bring the delivery to my door, even for an additional fee; and third, the fact that he had the proper equipment to complete the task quickly and safely. The overall experience was extremely disappointing.
November 19, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Tatjana,
I'm sorry to hear about your experience regarding the delivery.
For us to be able to investigate further we've sent you a separate e-mail asking for some more information.
Have a great day,
Sebastian
Updated response 24/11:
We have tried to reach you but unfortunately have not received a response. Without more information it will be difficult to investigate your delivery. You are welcome to contact our customer service if your issue is not resolved.
All the best!
Kasper
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