I had an issue with a hard to find delivery location, Elise on the chat has help me provide the driver with GPS coordinates to assist with finding the location. They were very clear in how they could... See more
Company replied
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See what reviewers are saying
I found her quite supportive in tones, and also helpful in her possible ways .She also kept trying until I reach to my expectations...
Company replied
We had a shipment that couldn’t be delivered due to a mistake from the sender but Andreas helped follow up and kept in touch with everyone until we recieved. He found our missing shipment and told u... See more
Company replied
Why cant we choose our own delivery location. Temu always find the wrong delivery location n its long from my apartment. Why not do it like Postnord, where we can choose n transfer to the nearest loca... See more
Company replied
Company details
Written by the company
Vi på DB Schenker är grymma på transport och logistik. Det har vi varit ganska länge och idag är vi faktiskt störst på marknaden. Det betyder att vi alltid kan svara upp till dina behov och utmaningar – oavsett om du är företagare eller privatperson.
Contact info
Mölndalsvägen 83, 41285, Göteborg, Sweden
- 0771-40 40 46
- https://www.dbschenker.com/se-sv/foretag/kontakta-oss/e-post
- dbschenker.com/se-sv
4.2
Great
13K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong location to pick up parcel
Why cant we choose our own delivery location. Temu always find the wrong delivery location n its long from my apartment. Why not do it like Postnord, where we can choose n transfer to the nearest location for pick up. Its being more than 10 times. I hv called DBS office nut they cannot do anything. Told to call Temu but Temut dont know which is the nearest location to my apartment. Very disappointed.
March 12, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Irene,
When a shipment is sent with parcelshop delivery the closest parcelshop will be chosen depending on your postalcode, in some cases there may be a closer parcelshop that "belongs" to a different postalcode making "the wrong" parcelshop the closest to your postalcode.
To investigate further I've sent a separate e-mail asking for some more information.
Have a great day,
Sebastian
Samira is kind, helpful and to the point.
March 20, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thanks for sharing your experience!
We're happy Samira made the process smooth and pleasant for you.
Have a nice day!
Hannes
Only trouble
Only trouble. Especially when living in Southern lappland in Northern Sweden. And especially when you get a package from GLS (which Schenker takes and should deliver)
It takes a crazy amount of time for them to actually deliver and rarely get any updates. Rarely get a notification where they are going to deliver (at home or what service point).
They actually lost a package at the moment while im typing this. Insane..
And ACTUALLY have hearing damage and a permanent buzz in my left ear permanently because of when i was calling their customer service for another one of their fck ups, the volume difference from the waiting music to the beeptone was about 20 fold and damages my ear.
If you can avoid Schenker in Sweden.
March 19, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for sharing your experience. What you describe is absolutely not the level of service we aim to provide, and I’m truly sorry to hear about the issues you’ve faced.
We will send you a separate email where we will request additional information so that we can investigate both the lost package and your experience.
Looking forward hearing from you.
Felicia
Updated reply 23/3:
We have tried reaching you but unfortunatly haven't gotten an reply. Without the requested information we're having a hard time investigating this further. You're welcome to contact customer support if your issue still isn't solved.
Have a great day,
Sebastian
I received very good support and…
I received very good support and appreciate his positive supportive attitude
March 12, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Jazzisarao,
Thank you so much for your kind words! We’re really happy that you experienced such good support and that his positive attitude made a difference.
Have a nice weekend!
Felicia
Reply from DB Schenker Sverige
Hi Lars,
Thank you so much for your feedback.
We’re really glad to hear that you found the delivery very good and precise. It means a lot to us that you took the time to share your experience.
Take care,
Felicia
Excellent service
Excellent service! Although I had some difficulty communicating in English, the employee was very patient, polite, and incredibly helpful. They made sure I understood everything and helped me schedule an appointment to return my product. I really appreciate their kindness and support.
March 11, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Alexandra,
Thanks for your great review!
We are very happy to hear that you found the service excellent. The patience, friendliness and helpfulness of our staff - especially when there are language difficulties - is something we really value.
It's great that you were able to sort everything out together and make an appointment for your return. Thank you for taking the time to share your experience!
Have a nice day!
Tina
Fast delivery.
March 10, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Maryse,
Thank you so much for your review. How nice to hear that the delivery was fast! We really appreciate you taking the time to leave a rating.
Take care!
Felicia
Reply from DB Schenker Sverige
Hi Valentina,
Thank you for your feedback! We’re glad everything worked as expected. If there’s anything we can do to make your experience even better next time, we’d be happy to help.
Wishing you a wonderful weekend.
Marcus.
The nearest terminal was in another city, 60 km
I had to travel to another city to pick up my package—that's unthinkable! The nearest terminal was in another city, 60 km from my delivery address. Why can't I give a -5 star review?
February 25, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for sharing your experience!
I'm sorry you had to travel so far to pick up your package.
We would like to look into this further and have therefore sent you a separate email requesting more information.
Please reply to that email.
All the best!
Tina
Updated answer 2/3:
We have tried to reach you but unfortunately have not received any response. Without more information it will be difficult to investigate your delivery. You are welcome to contact our customer service if your issue is not resolved.
All the best!
Felicia
Very unprofessional
The delivery was was more than three hours late and I was not contacted an hour before (I payed extra for that service!)
Why ask people to book between 9h-12h if you know in advance you won’t make it in time? Very unprofessional.
February 20, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Vasco,
Thank you for taking the time to contact us.
We deliver to businesses between 7am and 4pm and to private persons between 7am and 5pm, as per our terms of delivery. The time stated when booking a delivery is only an estimated delivery time based on when we have historically been in your area, things can happen during transport that cause the delivery time to be pushed forward.
Take care!
Felicia
Timely delivery especially in the Snow.
Timely delivery especially in the Snow.
February 19, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Stephen,
Thank you so much for your review! We’re really glad to hear that your delivery was on time, especially in the snow. Weather conditions can be challenging, so it means a lot to know we met your expectations.
Have a good day!
Marcus.
Very good service!!
Very good service, as always.
I am never deceptioned, what they say they do.
Yesterday I spoke with them in the phone. Excellent atention.
The driver today, in the middle of the snow left the package with a big smile.
The package arrived in perfect condition, and it was a delicate issue.
Thanks!
February 11, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Silvia,
Thank you very much for your kind words and for taking the time to share your experience!
We’re delighted to hear that you consistently receive good service from us, and that both our customer support team and the driver met your expectations. Delivering with care – even in challenging weather conditions – is something we take great pride in, especially when handling delicate shipments.
Have a nice day!
Tina
Thank you 🙏😊
February 3, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Khaled,
Thank you for your nice feedback and thank you for your trust🙏😊
Take care!
Felicia
If there were a 0-star option
If there were a 0-star option, I would choose it. The service was terrible. My parcel has been stuck in Malmö for 3 weeks. They are not supportive in finding my parcel. They doesn't seem to care about customers at all. This is how they responded after I had called continuously for 2 weeks. "The case will not be expedited by contacting us." ???
The Customer support is constantly lying. Sometimes they claim the package has already passed through the Czech Republic, even though I clearly emailed GLS Czech and received a response that the package is still in Malmö. Other times they said that there are 10,000 people in the same situation as me. I don't believe 10,000 packages are all caught in this vicious cycle. This makes me wonder if they're really working hard. If they truly can't deliver it, then don't accept the package at the beginning
January 26, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Hong,
Thank you for taking the time to contact us. I certainly understand that the situation is frustrating and we are doing everything we can to resolve the issue. However, I see that you have been in contact with us before regarding your case and that we have replied to you via email.
My colleagues are still searching for your shipment and we will contact you as soon as we have more information on the matter. A search for a domestic shipment lasts for 30 days and for an international shipment for 60 days.
Take care of yourself!
Felicia
Service the way it’s should be.
The girl was polite and effective. What more can one ask for on a grey Monday morning.
January 26, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Larry,
Thank you for your feedback, I'm glad to hear it!
Have a nice continued Monday!
Felicia
Reply from DB Schenker Sverige
Hi Eric,
Thank you for your feedback!
What a pleasure to hear!
Have a nice weekend!
Felicia
Wrong parcels was delivered
According to the shop’s instructions, all parcels must be checked before acceptance. We ordered an expensive table from the Audo Copenhagen brand via Scandinavia design shop (from France to Portugal).
However, the delivery driver in Portugal (Bicesse) refused to allow us to check the parcels before signing. We did not sign the delivery documents, but we were left with the parcels anyway.
As it turned out, the delivery contained only part of our table, and instead of the remaining parts, there were large lamps belonging to someone else. If the delivery driver had allowed us to inspect the parcels, this situation could have been avoided and we would not now be dealing with returns, exchanges, and unnecessary stress.
We are very dissatisfied with the delivery service and are currently waiting for the issue to be resolved.
January 22, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Kate,
Thank you for taking the time to contact us.
We would like to take a closer look at the shipment. Please reply to the separate email we have sent you.
Looking forward to hearing from you!
Felicia
Never use this company
Never use this company! Apart from the fact that it takes them 5 days to deliver one package from Täby to Sundbyberg, now its the second time they loose one of my packages and on top of that they dont offer any help or compansation.
January 21, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Michail,
I’m really sorry to hear about your experience. I completely understand how frustrating it is when deliveries take far too long.
I have contacted you via a separate email and requested information about the shipment in order to take a closer look at what happened.
All the best,
Arash
Package Marked Delivered but Left Elsewhere at Wrong Door Without Verification
I received a text message stating that my packages had been delivered to my door. However, when I checked, they were not there. After searching around the building, I found that the boxes had been left at a different door downstairs, without checking the name on the door or confirming the correct delivery location.
While the packages were eventually found, this situation was concerning and could easily have resulted in loss or theft. I hope this feedback helps improve delivery accuracy and care in the future.
January 21, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for getting in touch with us.
The fact that parcels are not left in the right place is something that we take very seriously and take to heart to constantly improve. Thankfully, the package was found quickly and is now in the right hands.
Have a nice afternoon!
Felicia
I did not receive my parcel
I received a message saying your parcel have been delivered, unfortunately I did not receive any parcel. I checked my cameras everything even calling , I did not even get help up to now it has been three days now, Even one employee there hung up on me whilst I was talking. Very bad service
January 12, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Melody,
Thank you for taking the time to contact us.
I would like to take a closer look at your shipment and investigate where we went wrong.
I have sent you an email where you can get back to me with shipping information.
Looking forward to hearing from you!
Felicia
Uppdaterat svar 19/1:
Vi har försökt nå dig men tyvärr inte fått något svar. Utan mer information blir det svårt att utreda din leverans. Du är välkommen att kontakta vår kundtjänst om ditt ärende inte skulle vara löst.
Allt gott!
Julia
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