Diamond Resorts Reviews 

Our relationship with Diamond Resorts started out on a rocky road and turned out to be a complete disaster. In less than 2 years, we have discovered a multitude of lies, manipulation, and a breach of our consumer rights. During the presentation, they effectively held us hostage until we made a purchase. They took our drivers licenses at check in and refused to hand them back until the presentation was over. They advertised a no pressure/no obligation 90-minute tour and after 2 hours we tried to leave, but apparently time doesn’t dictate when it’s over, they do. Being self-employed and despite our financial concerns, they pressured us into a $9000 deal, but because we never saw the closing disclosure, we never saw the interest rate or the finance charge, which makes this loan well over $20,000. They failed to disclose crucial information, and the whole experience was a blatant scam. We’ve asked Hilton, who recently acquired them, to do the right thing and cancel the contract. Fingers crossed that Hilton has not broken their moral compass like Diamond did!

Diamond Resorts is a complete scam. Do not attend the so called “one hour” update! They will trap you. These people are ruthless salesman/women. Stay away

I have been a member for 10yrs and have recently received the worst service from any company I have encountered. Every representative I have spoken to has either not been able to assist with my account or doesn’t understand my issue. My account was cancelled erroneously.

The customer service with these guys is shocking. They do not value their customer, as long as they’ve been paid they do not care. Customer does not come first for them, the money does.

This company is totally fraud..we had booked a package in 2019 while visiting Mont temblant (Canada) for 4days/3 nights..
Since then we have been trying to contact to book rooms at the same location but there was no availability and we were also advised to book at vancouver since then we didn't want to spend 2000 grand just to avail that package..now i tried to contact them again after multiple attempts over the phone so the lady Shaun petter at the customer service told me that company had been taken over and our package is only valid for Whistler (BC) which was a horrible surprise for us..she was rude and had been saying our package has already expired and we had not contacted them since 2019 which was a total lie..
After having a long conversation we have denied to avail our package..
Please be aware to fall in this fraud...we have lost our money please you can save yours..

I want to share my deeply negative experience with Diamond Resorts/Hilton Grand Vacations in the hope that others can avoid falling victim to their fraudulent practices. As a retired nurse on a fixed income, I attended a presentation in May 2019 and was convinced to purchase a "Sampler Package" that turned out to be the beginning of a series of confusing and manipulative encounters. At subsequent meetings, I was pressured into buying additional points, misled about maintenance fees, and charged exorbitant amounts on credit cards without understanding the true nature of the transactions. The sales team used terms like "illegal" to confuse and deceive me, ultimately leading to a financial burden that has severely impacted my mental and financial well-being. To date, I have paid Diamond Resorts/Hilton Grand Vacations a staggering amount of over $90,000 in cash and credit card transactions, not including the loan on the latest contract. These transactions have depleted my life savings and left me in a state of distress. I urgently request the cancellation of all contracts with Diamond Resorts/Hilton Grand Vacations and a thorough investigation into their fraudulent practices. It is essential that they be held accountable for the harm they have caused. I implore other travelers, especially senior citizens like myself, to be cautious and avoid any dealings with Diamond Resorts/Hilton Grand Vacations. Recently they offered me a way out through a Transtitions program but that didn’t cancel all my contracts, only the ones that have been paid off. They led me to believe the Transitions program would eliminate all of my contractual obligations. It’s like this company enjoys abusing seniors and playing mind games. Their unethical behavior and abusive sales tactics have left me in a dire financial situation. Learn from my experience. Diamond and Hilton are predatory to seniors!

The financial department is so difficult to deal with. They misplaced the automated payment information and continues to send messages on due payment. They process out pay for one month and miss the following. This is very annoying and time consuming to the customers.

I am being with them 2 years almost 3 Never I can use my points.
Las year the don't have any resorts in LA California and this year I tray to do a reservation to the en of December
and I couldn't because 5 month before is they say that is all full

For what I paying every month is I can not used it
I will try my best to cancel this good for nothing company

I am an owner in Varsity Clubs of America in Tucson.
Been trying to get my 2024 week for about 4 months now and they have been telling me it is too early to call. I called every 3 weeks since March 2023. Even paid the 2024 maintenance fees in advance.
Last week I called and they told me my category is fully booked! Hung up, called the resort and booked the same dates and same category by paying.
As an owner I cant get the room but if I give them credit card and pay for the room then its easily available.
I complained and they told me a manager will call me back but no one did.

My late wife and I purchased 5,000 points from Sunterra in 2003. We had used these points up until my wife’s unfortunate passing due to cancer in 2007. From then on, I continued to travel solo and never interacted with Diamond Resorts, the owner of Sunterra, until around 2014.

Once Diamond Resorts got involved, it all went downhill and became harder to get reservations and got significantly more expensive. They told me about the amazing new benefits and how it was worth purchasing points with them. It was not worth it, and the benefits are NOT amazing, they’re non-existent. I then got a call in 2018 to encourage me to purchase points with Hilton, the new owner of Diamond Resorts. They assured me the value of my points would increase significantly, so I purchased 30,000 points. This purchase has changed nothing and from what I can tell it will not increase in value, even incrementally. Since Diamond/Hilton got involved, they have made it significantly harder and more expensive to travel.

To date I have spent more than $800,000 with Sunterra/Diamond Resorts/Hilton Grand Vacations. I am not able to afford this any longer. I just turned 80-years-old and would like to live out my remaining years in peace. How much more money do these people need from a widower in his 80’s for crying out loud?

My wife and I have been owners of Diamond Resorts Liki Tiki Village property for 12 long years now. It hasn't been a smooth ride…ever. Even though we've paid off our contract, we still get hit with crazy high fees that we don't even understand. The service, rooms, and hidden fees are all subpar and we're done with it.
On top of that, we had to deal with bed bugs and a nasty smell in our room during one of our stays. When we complained to the staff, they just ignored us. We have no idea where our maintenance fees go and doubt, they're being used to keep the rooms clean or updated. And can you believe that we had to pay for hurricane damages? What the heck, don’t these companies carry insurance??? We have already paid maintenance fees, and now we must pay for damages, too. It's just not right. The management and value of this property is seriously lacking.

High maintenance annual fees, difficult to make reservations, forced into 7 days and start that incurs higher cost of flying.
Overbooked.
Fee of $250 for transition out of contract, after losibg points that were paid for. Zero value after paying several thousand dollars. Bad investment@

Diamond Resorts post being bought out/acquired by Hilton Grand Vacations is totally a financial disaster for once Platinum Members of the now non existent "Diamond Resorts". The points once accessing platinum membership and the benefits, now need to be "converted" to Hilton points costing more money for less benefits. The assessment premiums are crazy high even with Diamond prior to the Hilton taking over and remain the same with Hilton Grand Vacations PLUS the conversion fees make it impossible for retired Seniors even to keep what was theirs previous to the "takeover". Trying to get out is even more a costly nightmare! Some governing agency needs to help those of us just trying to get out of this strangling "pyramid" because it is simply not the "contract" and "cost" with associated "benefits". Hilton is simply qualifying and disregarding the contract of those originally mutually agreed upon between Diamond & Consumer/Client!
This is against the law.

They still using pressure tactics. Why cant they accept no!

Said Im leaving 5-6 times. Acted as if they didnt hear me until I got up to walk out.

I have had a very disappointing experience with Diamond Resorts and feel I should warn others. Diamond used high-pressure tactics and aggressive sales behavior to convince me to purchase a timeshare, and then continued to harass me with pitches even after I had already made multiple purchases. They have not shown any empathy for my unhappiness with their product but will continue to chase my money. The salespeople misrepresented the terms of the contracts and made false promises about the benefits. Everything from the full price to the ease of booking was a lie. They also hid information like the fact that I could have cancelled within the cooling off period. It is clear to me that I was taken advantage of due to my older age and good credit score. I bet they thought I would never catch on to their scheme, but I have and I’m here to WARN OTHERS!

Proper scammers, be aware, very aware, i booked a too good to be true deal, and went to bahamas, resort looked great, problem was they put us in a rundown motel next to the resort, and then tried to sell us a week at the resort , i said you guys conned me , this was not what was shown to me in the pics, oh sorry Sir, we also own the motel, was that not clear to you, i just laughed, they probably have to say this everyday, anyhow i stated if you give it me for free, i will not take it , tried the pressure, i told them to stick it, and moved to another hotel, proper conners

I was promised i would receive a gift card for attending their presentation. Not the case, Diamond Resort is a scam..... FYI, Diamond Resort is owned by Hilton you don't need a timeshare, Hilton Card is just as good.

PLEASE avoid at all costs. Diamond Resorts is an absolute scam: hidden fees, rude customer service agents, impossible to exit, hemorrhaging cash for NOTHING. Instead of signing-on with this "company" for a "holiday" on their terms, use your hard-earned cash to go to a 5-star independent hotel which will, undoubtedly, turn out to be a better quality, cheaper (!!!), more relaxing, no-strings-attached vacation. Everything about this company is abhorrent- it is a deal with the devil. Diamond Resorts preys on people's excitement about travel and people's general trust that humans are honorable/true to their word. They will happily bankrupt you and laugh as they do it.

I thought I would be able to go on vacation every year when I became a member with Diamond Resorts, but instead I have become increasingly concerned about my finances. It is not fair that this company thinks they are able to do the things they have done and get away with it. I am hoping to bring awareness and steer people away from this horrible company. Three key things that they failed to disclose (adding to the list of information that Diamond tactically chooses to omit): the Public Offering Statement, the interest rate and the "Truth in Lending" clause. They also never disclosed the recission period. Arizona only gives you a week, or 7 days, to cancel a contract. It would be a lot easier for us to do our due diligence with the contract and review it, but to this day, after multiple failed calls to receive the contract, Diamond Resorts, and the escrow agency, have both failed to provide us with a contract. To this day we do not have it and we purchased in November 2021. Tragic excuse for a company.

It seems implausible that Diamond Resorts has not been shut down as a multi-level scam at this point. It is obvious that what they do is initially lie to get you in to the fold and then keep you there by continuing to manipulate you through omissions, deception, and deflection. We naively fell for one of their marketing scams in Las Vegas and entered a contract during what we were told would be about 1-hour long presentation. (We were approached in a casino and bused to the Cancun property). 7 hours later, we were still be held hostage, as they had our IDs. During that presentation we spoke with 5 different salespeople, evidence of their high-pressure sales tactics. We were told about the easement of booking, availability, rental opportunities and it was CLEARLY STATED that all properties were PET FRIENDLY. We had almost immediate regrets, however it wasn’t until we utilized our “investment” a few months later that we realized that it was worse than we even expected. Upon check in we were told that we were REQUIRED to attend an Owners Class, that we were charged a deposit to attend. As it turns out, this was not a class but another sales presentation where the following was discussed; Diamond is NOT PET FRIENDLY – THEIR solution…see your Dr. and lie about having a service animal. Fantastic! This speaks volumes on the ethics of these guys. 
In the end, we were basically told that what we initially purchased wasn’t going to give us what we were “sold”. At the same sales office a few months earlier we were “upgraded” into a financial disaster of a contract. Our goodwill was taken advantage of by deceiving and conniving sales employees. Simply put, Diamond sold us a mountain of lies and then emotionally and mentally manipulated us into signing another contract with them.