Diamond Resorts Reviews 

Diamond Resort’s salesmen basically begged for our business and continued to lie afterwards. They ran our credit without asking and they made our down payment on a Barclay Credit Card without first getting our consent. Our 90-minute meeting turned into 6 hours where we were deprived of food and were not allowed to leave. They told us things like being able to travel 3 times a year, access to Disney, this was a real estate purchase, etc. Things that should have been disclosed that were not, for example the interest rate of the loan and our right to cancellation. We are seniors and the way we were treated was unacceptable. It is sad to see how such a big company can be so heartless towards someone who is considering giving them their business.

Diamond resort is never to be trusted. No matter what they offer you, it is all a lie. Every single bit of it. After you've signed the contract, you will discover that nothing they said is true, and the common response to all of your attempts for a remedy will always be "we can't do anything about it". They will change your reservation to rip you off (if you book 2 nights, they'll change it to 1 night and tell you you messed up the date, but they can "probably" offer you an extra stay if you sit in their "90 min" presentation-which can take hours because they will wear you down). Everything they do is dishonest. All of the negative reviews are 100% true. Please do not even consider for one single moment buying into this company or Hilton. It is pure and simple a SCAM. All the agents and corporate owners, CEO's, whatever, are heartless ass holes who will never listen to you, give you a break admit their lies or refund you after they've suckered you in. They are simply not human. Every seemingly friendly agent who vows to help you clear up past mistakes is 100% lying. They will not correct anything despite what they say. Any "update" is really just another attempt to of the company to get more money from you. If you say "I came here for the update", they look at you like you're the biggest loser in the world to have even believed that this was just going to be an update! It's all just one lie after another. Don't trust the smiling faces and fake sympathy. If you make the mistake of falling for their heavy, hard-sell tactics, you will NEVER escape. NEVER. And they don't give a damn how it may destroy your life. You have been warned.

I wish there was an option for no stars. My mom passed away and they had financially exploited her while she was still with us. They are hands down the worst company I have ever heard of. They would not allow me to redeem her points, that she never got to use, nor provide me with any useful information. Burn in hell you evil company!

I was called by a sales guy that had all the answers. I was sold for $400 to go to their resort choices, what can go wrong? I was sold 4 nt/5 days and was told I will have 2 trips to use. Then the guy said he liked me and threw in another night at no charge. I called last week to try to book my trip to learn they only allow 4 nights and 5 days. I said but my contract reads differently and you have my contract to support this. The team said there is nothing they can do other than offer me another 4 nights as none of the resorts but 2 allow the 5 nights. Then i learn I have a time share tour and there are additional fees i have to pay that were never disclosed. I don't care about the time share or the fees I told the rep, but rather I am concerned you sell a package you don't honor. I have spoken with the rep now 4x and she has told me the owner would call, the sales team would call, and apologized and agreed i was sold a bag a BS by the sales team. To be transparent the people I have been speaking are not sales and have no control. Also the owner nor the sales team has ever called to discuss what they did and that they are a sham company selling packages they don't honor. I finally got a manager and he agreed to refund the $400 I paid. I highly doubt i get it but he said i will. Read the reviews for this company and beware.

Our experience with Diamond Resorts overall has been lousy. This whole experience has robbed us many nights of sleep worrying about Diamond and has burdened us with untold amounts of stress and brought emotional turmoil to our marriage, and prevented us from planning any suitable vacations, while losing many hours trying to book reservations.  Diamond/Hilton “talks” use extreme high-pressure sales tactics full of lies and misrepresentations by their highly trained representatives. The sales staff at Diamond are liars and make promises based on your dreams and wishes with no intention of ever fulfilling those promises. Consequently, everything about this company has been highly unprofessional and outright fraudulent. The deceptive sales tactics, the enormous pressure, and the repeated lies. We were coerced into signing this contract while under immense stress, but we never would have signed anything if we were given a clear picture of what we were buying.

Originally, I was a Diamond Resorts owner. However, in 2021, while on vacation, I was asked to attend a short presentation to talk about the merger with Hilton and how this would impact my membership. This meeting was filled with lies, manipulation, and high-pressure sales tactics, designed to get me to upgrade this membership into the “Hilton family”. Since Hilton was a name that I believed stood for integrity and quality, I felt that this was a benefit to my current membership and something that I should not pass up. However, several weeks later when I went to activate my membership, the website had disappeared! I was told that what I owned, the Club Solo membership, no longer existed. Somehow, this “nonexistence” was not communicated, and does not absolve me from the financial commitment? I thought Hilton was a company that could be trusted but I was clearly mistaken. Do not believe anything they tell you!

My family have had a timeshare with DRI for over 20 years since Sunterra days. After my father passed away they convinced us to upgrade and we are Platinum Members. We were held for 6 hours and where so brow beaten by the end of the meeting would would have signed anything to get out of there. I have been trying for 4 months to get answers from DRI with regards to outrageous Maintenance Fees and how to be released from the contract. We were told a bunch of untruths about the usage of points. One of which was by using the points it would offset our Maintenance Fees. We are now being told we owe in excess of $16,000 for maintenance fees. We have a loan due to being forced/coerced to upgrade. Our financial situation has changed and we cannot afford this timeshare. It is draining my 90 year old mothers finances to the point I am going to struggle to meet her care needs. I have talked to the Transitions team who were rude and basically told me there was no way I will ever get out of the contract and I just needed to keep paying it. When I asked to speak to a Manager or someone higher up in the company I was told that I was as high as I was going to get so just pay up. I am now suffering from severe anxiety and bouts of depression over this as I don’t know where to turn to. I am actually considering just walking away and letting it go into foreclosure. DRI are taking over $38,000 a year from us. They take advantage of seniors. Their sales people wear you down and make you think you are getting a great deal and then what you have been sold bares nothing to reality. I am sad that I had to give DRI 1 star because they are not worth even that.

For the last 17 years, my family and I have been victims of Diamond’s convoluted timeshare scam, and we have had enough! We have been to presentations across the country, all of which are the same. The staff pressures and manipulates you for hours; they lie, convince you that what you were sold at the last presentation was insufficient, and offer to “help.” We’ve been told we could rent our points for income, which is impossible, especially when we barely ever had enough points for our vacations. The reservation point requirements constantly change, making it easier to sell you more points because they become “necessary.” They also limit the use of points for airfare and cruises, although it is a selling point to purchase more points. We have spent so much money in almost two decades and gotten very little in return.

The relationship started fairly nicely, but with each trip and each presentation, we find ourselves in more and more debt, and the vacationing experience has become unbearable!

About 12 years ago, we took our grandchildren on vacation in Orlando. We had plans to take them to Disney World, but Diamond Resorts had told us our attendance at a presentation was mandatory, which in the end we were forced to go. The 1-hour presentation turned into 7 hours of excruciating pressure to purchase a pointless timeshare. The timeshare is hard to use and reserve, the fees were never disclosed, and we were told we were getting their special rate. I’m not sure about you, but a special rate is not a $26,000 contract filled with lies. When looking at the contract, it states our total purchase price is well over $40,000. Why was this never disclosed? We are appalled at their behavior and wish we had never gone to that original meeting. They have caused us nothing but pain for their financial gain. The ones benefiting from the transaction are the salesperson and the owners of the resort. You, unfortunately, are stuck with a small slice of a unit that has little or no resale.

We have been Diamond Resorts owners since 2021 and heard that Hilton was buying them out, so we decided to attend an “owner’s update”, Since this update, we bought their worthless HGV Max program and have paid them well over $24,000 for this new program.  They promised the HGVMax program would solve all the previous issues we’ve had with Diamond Resorts, but My God, have things gotten worse! They went as far as to tell us that if we don’t upgrade, our Diamond contract would be worthless and all the money we’ve paid over the last 2 years would be gone! They pitched it was an investment yet there is no way we can make any money from it. They also failed to disclose a lot of related fees and expected me to know all the legal lingo they used in the contract, without any type of explanation.  Each time they would say they are fixing the previous salesperson’s mistake, and every time, the signing was rushed through to the point where we had no time to read anything we were signing for. Crazy to see no one there knows how to do their job. We have already paid $24,134 and we are not seeing any value in the product that we are financially responsible for. I am completely embarrassed looking back at the crap we feel for with this company and the straight out lies we were told in order to get what they want, more money!

If I could give a 0 I would. I own a week already, its been paid off for years. While using my week in vegas I was tricked into buying 5,000 points. I was told by the sales person the points were enough to use for airfare, so we agreed to purchase. Of course this conversation with sales person was not recorded. When in with the contract guy it was recorded and at no time did he bring up the airfare part that the sales person promised us. Now after finding that 5,000 points is not enough for airfare or anything. We can't get out of it. They say its a he said she said situation. Don't trust the sales people, customer service people, contract people, anyone associated with this company.

SCAM! Do not trust these people. We were completely misled about everything, Over charging very bad service

Don't do it. Just save up for a vacation on your own. After years of my timeshare company changing hands, special assessment fees, rising maintenance fees, not being able to get accurate help with my timeshare on the phone, limited availability, numerous telemarketer calls from my timeshare trying to get me to attend "events and new resort previews" (where they charm and feed you and try to sell you MORE timeshare), it's not worth the hassle.

SCAM! Do not trust these people. We were completely misled about everything, we didn't get to use any of "free trips" due to Covid which they will not honor, they lied to us about a free trip they gave us and then turned it into a sales pitch to upgrade. Customer service is garbage! We have been calling every few days for TWO MONTHS to resolve an issue and our ticket hasn't even been assigned yet.

We purchased a vacation getaway with diamond resorts in South Lake Tahoe. We have been trying to book our promotional stay, in Lake Tahoe and we keep getting told there is no availability.

DON'T BUY!! DIAMOND RESORTS IS A SCAM!!!

My husband and I bought a timeshare in January of 2020. Another couple we were vacationing with talked us in to going because they got discount tickets and a gift card. almost as soon as we got there the other couple bought in and left to enjoy their day. I wasn't sold and asked for our ids back, they assured us they would be right out with them but hours later we were still stuck there with our three kids. every time they would say they were getting our ids someone else would come out to try to give us a run. After about 5/6 hours of waiting, we finally said fine a decided to purchase the cheapest plan We asked multiple questions about the points system, made sure there would be no surprise fees and a few other things we signed on the dotted line.
What a mistake! we have not been able to use this once. Th dates we want are never available, the resorts we can get with our points are not the ones they originally showed us, our points do not roll over like they said. When I get them on the phone abs question anything they get nasty and immediately hang up!! DO NOT BUY! YOU WILL REGRET IT!! The other couple has had the same experience as us as well and never used their points either because they can't afford the places without coming out of pocket.

I purchased a timeshare back in 2002 at Kaanapali Beach club and enjoyed going there for 5 years but aI was totally turn off by the fact that the maintence fee's doubled in 5 years. Holly Smith was the sales person that sold it to me and she totally lied to me. I was at the resort in 2005 and she told me that my weeks had doubled in value and I said that I wanted to sell them. I was at the happy hour and She hid from us whenever we were at the resort.
I paid $46,000. for 2weeks a year for a 2 bedroom
unit on the 8th or 9th floor....I sold the 2 weeks for $4,000. in 2009. It was a nightmare. Never buy a timeshare. The sales people lie to you.

Actually would be 0 stars these morons keep calling me every business day just before 6:00 p.m. and leave me a voicemail for something I will never use never trust I have called them repeatedly to get me out of their phone system since October 2022 and they seem to be too stupid to do it

LIES LIES LIES

All they tell you are lies to sell you package for a timeshare

We were offered a trip to Las Vegas by a representative of Diamond Resorts in exchange for joining a 90-minute presentation when we arrived. The offered us additional gifts, transportation, and meals, despite declining a few times, we finally decided to take them up on their offer. At that point nothing seemed nefarious, but it was all just a part of a well-orchestrated plan to get us entangled in an expensive and practically useless timeshare. What was presented to us is absolutely not what we are actually getting. Diamond told us this was an investment and that we’d be able to make money off renting the timeshare. Aside from the gifts and clever wording, we were never told that the costs for maintenance would stick with us forever. We were never told we were limited on when we could ask for the contact to be rescinded. We later found out that the financial information was not presented to us in a legal manner. They purposely left out the details that would have made us walk away. When the company that is benefiting from you signing the contract is the same company that is orchestrating the signing of the contract, you’re going to get this sort of criminal behavior. We can’t ever make reservations for anything we want, that was misrepresented the entire time. Imagine getting sucked into this expensive timeshare and not being able to use it. That is what you get with Diamond…lies and lets downs. This is a horrible company and judging by what others are saying, this pattern of scamming people is happening consistently. Don’t waste your money with Diamond Resorts. I want my money back!!!