Diamonds Direct Reviews 264

I worked with Cindy over the online chat feature, and she has been wonderful at meeting my rushed timeline and making me feel comfortable about this life changing purchase from the start.

When I first started the process of which engagement ring and wedding gift to get I was clueless. Praise the Lord for Ginny with Diamonds Direct. She was so helpful and thoughtful and truly made the entire process so easy and special. I recommend 11 out of 10.

Eric knew what style I wanted better than I could describe. He was patient and made sure I got the ring of my dreams

I've met Bo Cochran on October 10, 2020, when I decided to purchase 2.5 Karet Diamond at Diamonds Direct for my fiancée at the time. Bo was assigned as the salesperson to help me with my needs, especially understanding of my budget constraints. I recently had a setback with my Fiancée, unfortunately she called it quits on our engagement plans and she returned the ring, which was very expensive, but Bo turn-it all around by presenting me with a positive outcome, by exchanging the engagement for a Submariner Rolex watch. Basically, it was an even exchange with no loss in the value of the ring and no additional cost to me.

I am grateful for Bo’s friendship and understanding my sensitive issues of the engagement breakup. Bo is very thoughtful, and his professionalism is off the charts! In the future if I have the opportunity and get lucky to meet a more suitable companion, only if a second change of falling in love, will go directly to Mr. Cochran because of his mannerisms, honesty and lay-back approach individual. Bo is a beloved human beginning that I will cherish due to my misfortunates as I stated above.

I am blessed to meet a kindred spirit person in my life, that is truly a friend.

God Bless,
Kevin Rideout

I want to thank and commend Bo Cochran for his amazing professional expertise and impeccable customer service during the purchase of a new diamond ring. Bo was extremely knowledgeable and he was very dedicated to finding the perfect stone and setting to create a beautiful ring. Bo was also outstanding at communicating with us during the purchase and the final outcome was beyond what we expected! Diamonds Direct will be our future go to jewelry store and will be recommending it to all of our friends as well.

Kate M. was a terrific jeweler. She listened to what my concerns were and made necessary adjustments. My rings fit perfectly now and are balanced so the ring always stays centered on my finger.

The staff was amazing. Kevin took care of us like family. I'll never go anywhere else. Knowledgeable and I won't go anywhere else moving foward. Hands down the best Thank you for everything.

I had heard of diamonds direct and decided to give it a try . From the moment I was greeted at the door by Leslie the visit was just what I wanted. She was never pushy but very helpful in listening to what I thought I wanted. Everyone in the store very nicely were accommodating and very supportive and friendly without being overbearing salesman. I love the atmosphere and would like to commend the management in how they choose to conduct business.
It’s a big decision and they made it effortless and I left there very relaxed and happy with my purchase.

We've been Diamond Direct customers since 2018 and they blew us away with the high level of customer service. Once again today they continue to WOW us. I wouldn't think of going anywhere else for fine jewelry.
Thank you Diamond Direct!

Absolutely wonderful experience. I had the pleasure of working with Melanie. She was fantastic. She listened to what I was looking for and showed me options that fit that bill. She was not pushy and allowed me the time to make the decision that was right for me. The overall process was fantastic, and the entire staff made me feel comfortable and that they were all working for me. And to make it even better, my now Fiancée absolutely loved the ring. I cannot give these folks enough praise, if you need a diamond or any jewelry, go see these folks, or even better, go see Mel! Thank you so much for all your help!!!

I wrote this letter to my sales agent, now friend:
Dear Cindy,

I hope this email finds you well. I wanted to take a moment to express my deepest gratitude for your incredible patience and dedication throughout our journey to find the perfect wedding ring and diamond.

When I first reached out to Diamonds Direct, I was quite anxious, fearing it might be a scam. Your consistent reassurance and efforts to prove otherwise were immensely comforting. You went above and beyond, not only in helping me find the exact diamond and ring I envisioned but also in accommodating my fiancée's requests as we started the process over with her preferences in mind.

Your expertise, kindness, and unwavering patience made all the difference. The perfect wedding ring and diamond we now have are a testament to your hard work and dedication. Cindy, you are truly God-sent. Your beauty, both inside and out, shines through in everything you do.

My fiancée absolutely adores the ring you helped create for us. From the bottom to the top of my heart, thank you for everything. Your amazing support and expertise were instrumental in making this special purchase a memorable and joyful experience. There was no one more perfect for helping us than you.

Thank you, thank you, thank you.

Warmest regards,

Tommy Asada

I had an amazing experience at Diamonds Direct thanks to Ginger! She was incredibly helpful and patient, guiding us through the entire process of finding the perfect engagement ring. Ginger’s expertise and friendly demeanor made us feel confident and comfortable with our choice. We couldn’t be happier with the ring and the exceptional service we received. Highly recommend this shop, especially if you get to work with Ginger!

I walked into the brand new Diamonds Direct Showroom in Buckhead and was immediately greeted by Rachael. She showed me the beautiful showroom and also rings that I wanted to try on. Thank you Rachael for making me feel comfortable and special in this beautiful space!
Lori K.

My husband and I have been working with Arnie for many years designing and buying jewelry for many different occasions. We trust him completely, his expert opinion and creative ideas are absolutely the best. We highly recommend him for all jewelry purchases.

Cindy assisted me with picking out the perfect engagement ring. I had no idea what direction to take and she got me through it all! Looking forward to using the ring haha!

I got to learn alot about diamonds and their characteristics that I wasn't aware of before which helped the process of choosing the perfect one. The help I got was super benificial and went beyond what I could have expected.

Stephen was a pleasure to work with. From someone who did not know what she wanted, his patience was very much appreciated.

Diamond's Direct is a wonderful, comfortable environment in which to shop for beautiful things! You're dazzled by the jewelry - the selection and the quality. The displays and lighting are all gorgeous! One of the biggest differences between Diamonds Direct and other jewelry stores is their staff. They really are exceptional - friendly, smart, kind and patient. In particular, Bo Cochran, a diamond expert, is extremely knowledgeable and goes above-and-beyond in customer service. I wouldn't go anywhere else for jewelry and I have referred Bo and Diamonds Direct to many of my friends and family. I trust Bo's opinion and judgement and he has always shown an unwavering character. Two years ago, Bo helped my husband and me select/design our wedding bands and, since then, many other meaningful pieces on special occasions. And he just recently helped me design a very special piece for my husband's 60th birthday! I won't go anywhere else for jewelry and I highly recommend Diamonds Direct, and especially Bo Cochran!

I worked with Mary Beth and She was amazing.
She helped me walk through every step of the way and I am so thankful to her. I will send everyone I know to go see her!!!!

Great experience I was helped by Cindy who made sure my ring was done in time for my engagement also the ring turned out beyond beautiful and I will be giving them all my future business if Im ever looking for jewelry! 10/10 would do again!