Bought the car back in Jan 2026 with 62,421 miles on it. It has now done just under 63,500 and that includes the delivery mileage of 360 miles. This is a list of things that where f... See more
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In a World where we often find ourselves looking over our shoulders to look out for what might be coming up behind us to bite us on the rear so to speak "Diesels Direct" have never been anything b... See more
Bought a Ford mondeo from them, unfortunately it had a couple of problems. I was really impressed by the way the dealt with it. They bent over backwards to try and rectify they unfortunately could... See more
Customer Care dreadful.. I needed a quick cash purchase of their vehicle. Took four days to complete .. No negotiation regarding the price of the Diesel Direct vehicle. Could not even deliver on... See more
Company details
Information provided by various external sources
Diesels Direct have two branches, Beccles & Halesworth. We supply used cars across Suffolk
Contact info
Barley Way, NR33 7NH, Lowestoft, United Kingdom
- www.diesels-direct.co.uk
2.8
Average
22 reviews
No history of asking for reviews
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From my recent experience
From my recent experience, I find this to be a grotesquely unpleasant, dishonest and untrustworthy company. I’d strongly advise any self respecting citizen to avoid them. After I paid a holding deposit over the telephone for a used car, they became mysteriously unavailable, failing to answer their phones and not confirming a provisionally agreed viewing/collection time. (Try calling them and see how much success you have getting through to them!). They also refused to deliver the car and insisted I travel 200 miles on another day which was now inconvenient.
They have now stolen my deposit!! They don’t respond to any emails (so far I’ve sent more than ten). The director, Paul Kefford, even put the phone down on me when I called to politely ask for it back! Their Facebook messenger representatives also appear flaky. They claim to be only “third party” representatives and won’t discuss my deposit refund.
As very clearly stated in U.K. consumer law, they are acting unlawfully by refusing to refund the deposit (all discussions took place off-site). They are now the subject of pending court action to retrieve the deposit.
This review is based entirely on my own experience and expresses my own opinions. However I’d be surprised if anyone comes away feeling good after dealing with these people.
January 24, 2020
Unprompted review
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