Food arrived promptly but the packaging left something to be desired. Quite a lot of items had obviously moved around and were all jumbled up, and 2 items were slightly split with food seeping out, so... See more
Company replied
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Review summary
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Reviews shaping this summary
The order process was straightforward and delivery when expected. One small disappointment was when I phoned while waiting for my delivery as I was not given a time slot to expect the courier. I got... See more
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Most of the meals just about edible which focuses my mind to keep to daily calories. However almost every lunch and dinner has a savoury spicy tomato based sauce which is VERY repetitive. I bough... See more
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The plan generally speaking is good. It motivates you to stay on track with your calorie deficiency plan effortlessly. There are however many things I would like to see change: - The monthly deliv... See more
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Company details
About Diet Chef
Written by the company
Losing weight never tasted so good!
Chef-prepared meals delivered to your door, satisfying and ready in minutes. Say goodbye to the hassle of counting calories and meal prep. Join over 250,000 people who have achieved their goals.
Why choose Diet Chef?
Reach your goals: Lose up to 7lbs in 7 days with our chef-prepared meals.
Make your life easy: No weighing, measuring or cooking – simply heat and eat.
FREE next day delivery: Choose a day that suits you best.
Eat the food you love: With over 55 delicious options from less than £3.46 a meal plus snacks.
Flexible and convenient: Personalise your menu, change it every month.
How Diet Chef works.
1. Choose your plan: Make your weight loss journey easy with our range of personalised plans.
2. Select your meals: We'll deliver to your door - all you need to do is store in your kitchen cupboard.
3. Heat, eat & enjoy: Microwave and oven friendly - ready to eat in just a matter of minutes!
4. Lose 7lbs in 7 days: With over 15 years of experience you can be confident you'll achieve your goals.
Start now with £50 off!
Written by the company
14 Day Money Back Guarantee
Try it. Love it. Or your money back.
Try Diet Chef for one day, if it's not for you return your box within 14-days and we'll give you a full refund. Simply get in touch and we'll do the rest.
Contact info
United Kingdom
- info@dietchef.co.uk
- www.dietchef.co.uk
3.5
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I purchased the meals from wowcher
I purchased the meals from wowcher. This was not good. It seemed I got everything no one else wanted. I would not get again
June 14, 2025
Reply from Diet Chef
Hi June,
Thank you for taking the time to leave a review — and for the 5 stars! We’re sorry to hear the experience didn’t quite match the rating, but we do appreciate the vote of confidence!
We’re genuinely sorry that the meals you received didn’t meet your expectations. Please rest assured that all of our meals — including those purchased via Wowcher — are made to the same high standard, with quality and nutritional balance at the heart of everything we do.
Just so you're aware, we also offer a Swap Up service, which allows you to exchange any meals from a previous delivery that you weren’t happy with. We’d be more than happy to help you with this if you decide to give us another go.
Thanks again for your feedback, and if you’d like to discuss anything further, our team is always here to help at info@dietchef.co.uk.
Best wishes,
Diet Chef
The meals are nothing like the pictures…
The meals are nothing like the pictures and are oily, spicy and lacking in ingredients. I've tried contacting customer service twice to cancel but heard nothing back.
June 28, 2025
Unprompted review
Reply from Diet Chef
Hi Mrs Warne,
Thank you for your feedback, and we're really sorry to hear that your experience hasn’t met expectations.
We’re disappointed to learn that the meals didn’t match what you were hoping for. All our dishes are created by registered nutritionists to be balanced and supportive of healthy, sustainable weight loss. While we appreciate that individual preferences around taste and presentation can vary, we’re sorry to hear the meals weren’t to your liking. We take feedback like yours seriously, and your comments regarding oiliness, spice level, and ingredient balance have been shared with our kitchen team for further review and improvement.
Regarding your difficulty reaching our customer service team — we truly apologise. Our member support team do their very best to answer all calls, but there are times when all of our team members may already be on the line assisting other customers. In these instances, we always call back anyone who has left a voicemail with their name and number, and we’re sorry if we missed you.
If you would like any further assistance, please don't hesitate to get in touch with us at info@dietchef.co.uk. We're here to help.
Best wishes,
Diet Chef
Portion sizes are too small
Portion sizes are too small. A lot of the food is bland and tasteless.
June 19, 2025
Reply from Diet Chef
Hi Rebecca,
Thank you for taking the time to share your feedback. We're sorry to hear that you found the portion sizes small and the meals lacking in flavour.
All of our meals are created by registered nutritionists to be nutritionally balanced and designed to support healthy, sustainable weight loss. While the portions may appear smaller than typical meals, they are carefully planned to provide the right balance of nutrients. When enjoyed alongside your recommended daily intake of fruit, vegetables and dairy, they should help keep you feeling full and energised throughout the day.
That said, we truly value your comments and will pass them on to our team as we continue to improve the flavour and overall satisfaction of our meals.
Best wishes,
Diet Chef
We have been buying from Diet Chef for…
We have been buying from Diet Chef for numerous years, and the service used to be appalling, but the last couple of years, this has improved so so much, they are always willing to help with anything, Jenny has been very good.
June 26, 2025
Unprompted review
Reply from Diet Chef
Hi Jono,
Thank you so much for your continued support over the years and for taking the time to share your feedback. We're truly sorry to hear that your earlier experiences weren’t up to standard, but we're absolutely delighted to know you've seen such a positive change recently.
We’re constantly working to improve, and it means a lot to hear that those efforts have made a real difference. We'll be sure to pass your kind words on to Jenny — she’ll be thrilled to hear she’s made a positive impact.
Thanks again for sticking with us, and please don’t hesitate to reach out if there’s ever anything we can help with.
Best wishes,
Diet Chef
Great response.
I asked for a delay to my order, and the nice lady, Jenny, was able to sort that right away and without fuss. Replied quickly as well.
June 25, 2025
Unprompted review
Reply from Diet Chef
Hi Craig,
Thank you for your kind feedback! We're so glad to hear that Jenny was able to help with your order delay quickly and without any fuss. Providing smooth and responsive service is really important to us, and we’ll be sure to pass on your lovely comments to her. If there’s anything else you need, we’re always here to help!
Best wishes, Diet Chef
Tasty and convenient
Diet Chef has been a tasty and convenient way for me to lose weight. The monthly delivery and the ability to store meals without any fear that they will spoil were elements that I really appreciated. I lost an average of 1kg (2.2lbs) each week.
I particularly enjoyed the granolas for breakfast, the vegetarian chilli for lunch and the cauliflower and lentil dhal for dinner.
Jenny from the customer service team was very helpful when I made enquiries about my account.
I would recommend Diet Chef to anyone looking for a fuss-free meal plan.
June 24, 2025
Unprompted review
Reply from Diet Chef
Hi Jennifer,
Thank you so much for your kind words and for taking the time to share your experience!
We're delighted to hear that you found Diet Chef both tasty and convenient, and that it helped you achieve such fantastic progress — losing an average of 1kg a week is an incredible achievement. It’s great to know you enjoyed the granolas, vegetarian chilli, and cauliflower & lentil dhal — those are some of our favourites too!
We’ll be sure to pass your lovely feedback on to Jenny — she’ll be so pleased to hear she made a positive difference.
Thanks again for your recommendation. We wish you continued success on your health journey!
Best wishes, Diet Chef
Delivery not received and still waiting…
Delivery not received and still waiting for a refund over a week ago
June 15, 2025
Reply from Diet Chef
Hi there,
We’re really sorry to hear about your experience. According to our records, your order was delivered on the 17th of June. As part of our 14-day return policy, you’re absolutely entitled to return your first box, and a member of our team is already assisting you with this.
DHL has confirmed they’ll be collecting your return today, and once it’s been received, we’ll make sure your refund is processed as quickly as possible. We truly apologise for the inconvenience and appreciate your patience while we resolve this for you.
Best wishes, Diet Chef
Shocking - poor delivery meant were £500+ out of pocket until the parcels make their way back
The DHL delivery driver left our parcels (we had ordered enough for two people) outside a house round the back of ours even though someone was in my house waiting for it and we have a porch that it could have been left in. The neighbour was on holiday and the parcel was no longer outside.
We have since recovered it from a house nearby after doing some detective work but it was after 2-3 days.
We are waiting for a refund from diet chef - they won’t refund until their parcels are returned so it’s lucky we were able to locate them. If they’d been stolen (which could have been very possible as they were left in view of the road) we would be unable to claim it back I assume.
Dreadful service - will never use again and will be spreading the word to anyone thinking about giving them a go.
Had they have sent us a replacement when we first contacted, as it’s not our fault the dhl delivery driver couldn’t be bothered to walk round the corner to our house,I would think differently.
June 15, 2025
Reply from Diet Chef
Hi Lisa,
We're so sorry to hear about your delivery experience — we completely understand how frustrating this must have been, especially given the effort you had to go to in order to track down your parcels. This is certainly not the level of service we want any of our customers to receive.
While we do rely on third-party couriers like DHL, it's our responsibility to ensure your order reaches you safely. In situations where a parcel is confirmed lost, we always offer either a full refund or a replacement box straight away. However, as your box was eventually recovered, our policy requires it to be returned before we can process a refund — which we know isn’t ideal and we’re sorry for any added inconvenience this has caused.
Our team is working to get this resolved for you as quickly as possible, and we truly appreciate your patience. If there's anything more we can do to help in the meantime, please don’t hesitate to reach out to info@dietchef.co.uk.
Best wishes,
Diet Chef
Just what I needed
Just what I needed!
I have two kids and work full time so little time to prepare and think about diet food for myself.
I was over 5kg and diet chef really helped me go the distance. Great service
June 1, 2025
Unprompted review
Reply from Diet Chef
Hi Elettra,
Thank you so much for your wonderful review! We’re thrilled to hear that Diet Chef has been just what you needed — balancing work and family life is no small feat, so we’re really glad we could help make things a little easier.
Congratulations on your progress — losing over 5kg is an amazing achievement! We’re so happy to be part of your journey and that the service has worked well for your busy lifestyle.
Thanks again for sharing your experience — we’re cheering you on!
Best wishes, Diet Chef
Five stars Jenny!
Jenny supported my inquiry so fast and efficiently! I was concerned it would be an automated service or my email would disappear into an internet black hole but no! I was able to pause my delivery easily! Thank you Jenny for making life easier 😊
June 17, 2025
Unprompted review
Reply from Diet Chef
Hi Alexandra,
Thank you so much for your lovely review! We're so glad to hear that Jenny was able to help you quickly and efficiently.
We know how important it is to have real, responsive support, so it’s great to hear that Jenny made the process smooth and stress-free for you. We’ll be sure to pass on your kind words to her!
Thanks again for taking the time to share your experience — we really appreciate it.
Best wishes, Diet Chef
Reply from Diet Chef
Hi Elizabeth, thank you so much for your lovely feedback! We're thrilled to hear you're enjoying the food and finding it convenient. It's also great to know our customer service has made a positive impression. We truly appreciate your support! Best wishes, Diet Chef
The food is seriously disgusting
The food is seriously disgusting. When you open each dish tray, the food is always a dark brown, no matter what the flavour of the dish you've chosen. Not nice. The food itself is too salty and seriously uneatable. DO NOT BUY!
June 1, 2025
Reply from Diet Chef
Hi Cecile, we're really sorry to hear that you didn’t enjoy the meals — we completely understand how important taste and variety are when following a plan.
Our menu includes a wide selection of dishes, and we’re always working to improve and cater to different preferences. If you'd like to explore other options or use our swap-up service to exchange meals from a previous delivery, our team would be happy to help. Please don’t hesitate to get in touch at info@dietchef.co.uk. Best wishes, Diet Chef
Diet Chef…
Quick delivery and very helpful customer service.
Thank you Jenny
June 11, 2025
Unprompted review
Reply from Diet Chef
Hi Mary, thank you so much for the positive review and we're so pleased to hear Jenny helped you with your query :) Best wishes, Diet Chef
Lots of meals not good with 1st box as…
Lots of meals not good with 1st box as i didnt choose it next box will be different as i will be choosing if you like the meals tht i dont like macoroni cheese i dont eat there were 6 in my 1st box .
May 28, 2025
Reply from Diet Chef
Hi Shirley, we're sorry to hear you didn't enjoy all your meals in your first box. You can absolutely change your menu for your next delivery and if you would like any assistance, please don't hesitate to get in touch with us at info@dietchef.co.uk. Best wishes, Diet Chef
Tiny Portions ,
Tiny Portions ,, shrunk compared to how they used to be..
June 8, 2025
Unprompted review
Reply from Diet Chef
Hi Clara, our meals are designed by registered nutritionists and perfectly portioned to be nutritionally balanced for a healthy and sustainable weight loss. With the addition of fruit, veg and dairy to compliment the meals, it should keep you feeling full throughout the day. If you would like further support or advice, please don't hesitate to get in touch with us at info@dietchef.co.uk. Best wishes, Diet Chef
Meals came on time there is a good…
Meals came on time there is a good choice meals are nice in taste
June 2, 2025
Reply from Diet Chef
Hi Julia, we're so pleased to hear you're happy with our meals and delivery service :) If you have any questions, please don't hesitate to get in touch with us at info@dietchef.co.uk. Best wishes, Diet Chef
There must be an easier way to order…
There must be an easier way to order for two people rather than having to do individual orders.
May 31, 2025
Reply from Diet Chef
Hi Lee, while you can always join Diet Chef with other people, we recommend to have individual accounts where you'll be able to manage your menu, delivery dates and payment methods. Even if you have the same menu and delivery dates, it’s still important to have your two separate accounts so you can access our weight tracker and food diary in your online account area. If you would like any further assistance, please don't hesitate to get in touch with us at info@dietchef.co.uk. Best wishes, Diet Chef
Sadly my Diet Chef planning/ booklets missing…
Sadly my Diet Chef monitoring / planning booklets were not in my delivered package ? ?
May 26, 2025
Reply from Diet Chef
Hi Cheryl, we're so sorry to hear you did not receive the Diet Guide and a member of our team will be in touch shortly to resolve this for you straight away. If you have any more questions, please don't hesitate to get in touch with us at info@dietchef.co.uk. Best wishes, Diet Chef
Missing Planning booklets in one of our 2 x package
My wife and I ordered our diet chef 4 month plan at the same time on the same computer, however when our packages arrived at the same time there were only booklets in my package, and not my wife's? to help with monitoring and recording our progress.
Is this something you can post out for my Wife's benefit asap? as we are doing this plan together.
May 26, 2025
Reply from Diet Chef
Hi DJ, we're so sorry to hear your wife did not receive the Diet Guide and we'll of course have it sent as quickly as possible. If you have any more questions, please don't hesitate to get in touch with us at info@dietchef.co.uk. Best wishes, Diet Chef
Reply from Diet Chef
Hi Donna, thank you so much for the positive review and we're so pleased to hear you're enjoying the meals! You're of course welcome back at any time :) Best wishes, Diet Chef
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