The order process was straightforward and delivery when expected. One small disappointment was when I phoned while waiting for my delivery as I was not given a time slot to expect the courier. I got... See more
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Food arrived promptly but the packaging left something to be desired. Quite a lot of items had obviously moved around and were all jumbled up, and 2 items were slightly split with food seeping out, so... See more
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The food appears to be a little dry, not sure when it was vacuum sealed. I have had diet chef before approx 20 years ago and enjoyed the variety. This Bach appears different and breakfast and lun... See more
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The plan generally speaking is good. It motivates you to stay on track with your calorie deficiency plan effortlessly. There are however many things I would like to see change: - The monthly deliv... See more
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Company details
About Diet Chef
Written by the company
Losing weight never tasted so good!
Chef-prepared meals delivered to your door, satisfying and ready in minutes. Say goodbye to the hassle of counting calories and meal prep. Join over 250,000 people who have achieved their goals.
Why choose Diet Chef?
Reach your goals: Lose up to 7lbs in 7 days with our chef-prepared meals.
Make your life easy: No weighing, measuring or cooking – simply heat and eat.
FREE next day delivery: Choose a day that suits you best.
Eat the food you love: With over 55 delicious options from less than £3.46 a meal plus snacks.
Flexible and convenient: Personalise your menu, change it every month.
How Diet Chef works.
1. Choose your plan: Make your weight loss journey easy with our range of personalised plans.
2. Select your meals: We'll deliver to your door - all you need to do is store in your kitchen cupboard.
3. Heat, eat & enjoy: Microwave and oven friendly - ready to eat in just a matter of minutes!
4. Lose 7lbs in 7 days: With over 15 years of experience you can be confident you'll achieve your goals.
Start now with £50 off!
Written by the company
14 Day Money Back Guarantee
Try it. Love it. Or your money back.
Try Diet Chef for one day, if it's not for you return your box within 14-days and we'll give you a full refund. Simply get in touch and we'll do the rest.
Contact info
United Kingdom
- info@dietchef.co.uk
- www.dietchef.co.uk
3.6
Average
11K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Fantastic healthy meals
Fantastic healthy meals. Make you not hungry and if you stick rigidly to the plan it really works. I easily lost 2 stone last time I used them in 2018. I'm back again now aiming to lose 3 stone ....and confident I will. I've tried everything...nothing else works as well as diet chef. Only disappointed this time since 2018 is that they are tough to speak to . Never used to be the case. Signing up and taking your money is easy but trying to get an e mail answered quickly seems to be difficult. Most times you ring with a simple enquiry noone answers the phone. It goes to voicemail which I hate. In any decent company in 2025 you should get someone to answer the phone when a customer calls especially as you give them a not inconsiderarable amount of money! I guess they know the product is good ; they have a monopoly and don't care about customer service these days.
July 20, 2025
Reply from Diet Chef
Hi Andrew,
Thank you so much for your fantastic feedback and for trusting Diet Chef again on your weight loss journey—we’re thrilled to hear about your past success and confident you’ll reach your new goals!
We appreciate your honest comments about reaching our team. Occasionally, all our team members are already on the line helping other customers, especially during busy times. In these cases, we always make sure to call back anyone who has left a voicemail with their name and number as quickly as possible.
We’re sorry if this has caused any frustration and truly value your patience. Providing excellent customer service remains very important to us, and we’re continually working to improve.
If you ever need immediate assistance, please don’t hesitate to email us at info@dietchef.co.uk, and we’ll do our best to help.
Best wishes,
Diet Chef
Not for us
Food portions are tiny you have to add to the meals, overpriced for the quality, food did not taste nice as vacuum packed and not fresh, you can only microwave most of the food and we don’t have a microwave, we bought to lose weight and save time and found for us it does neither, getting through to the customer services was a nightmare but the lady who rang back was very nice and helpful, nothing was fresh - a lot my own fault as clearly didn’t read the small print carefully.
July 19, 2025
Reply from Diet Chef
Hi Jenny,
Thank you for your honest feedback.
We’re sorry to hear that the meals didn’t fully meet your expectations. We offer a wide variety of meals across our menu, with options to suit different tastes and preferences, and all our meals can be heated in the oven as well as the microwave, which we hope helps for those without a microwave.
Our meals are vacuum packed to ensure freshness and maintain nutritional quality, but we understand that preferences for texture and taste vary. Regarding portion sizes, with the addition of fruit, veg, and dairy, they should keep you feeling full throughout the day.
We’re glad to hear that you found our customer service helpful once you made contact, and we truly appreciate your patience. If you’d like any further support or advice on meal choices or preparation, please don’t hesitate to reach out to us at info@dietchef.co.uk.
Thanks again for your feedback — it helps us improve and support our customers better.
Best wishes,
Diet Chef
Food is great but,
I’d forgotten how big and heavy the boxes were. Being no nearly 80 and also disabled there is no way I can possibly deal with the size of the delivery so I was amazed when the DPD driver offered to bring it in for me. It’s normally just dumped on the ramp infront of my door and left. I have asked can it be delivered in two boxes but have been told it can’t be, which is a great disappointment to me. On the plus side when I told diet chef I would have to cancel as I was about to go for an operation which would make things even more difficult, rather than losing my custom they have offered me a pause in deliveries, so have delayed my next box for three months in the hope I can then cope.
July 11, 2025
Reply from Diet Chef
Hi Kate,
Thank you for sharing your experience with us.
We completely understand that receiving large deliveries can be challenging, especially with mobility concerns. We’re glad to hear the DHL driver was able to assist you by bringing the box inside – we’ll be sure to pass on your appreciation. We appreciate your feedback about delivery in multiple boxes and will keep this in mind as we continually look for ways to improve.
It’s also great to hear that our team was able to offer you the option to pause your deliveries while you recover from your operation. We’re here to support you in any way we can and hope this solution helps make things easier for you.
If you ever need anything or want to discuss further, please don’t hesitate to reach out to us at info@dietchef.co.uk.
Wishing you all the best with your operation and recovery.
Best wishes,
Diet Chef
I only want to lose a couple of lbs but…
I only want to lose a couple of lbs but do not want to put on weight as decorating and have no oven so this was a great idea as everything is microwaved. I have all the meals with salad. I have fruit in my breakfast and I’ve got the plan that I get two days off for the weekend when I eat out. I did find taking the covering off the meals once cooked can be very difficult so I pierce the top and also lift the covering off and then place it back on so when cooked I can just lift it off with ease - for me this is a dream come true as I haven’t got to worry about Sandwiches and takeaways which in the end will only put on weight and can be hefty on the pocket - thank you
July 9, 2025
Reply from Diet Chef
Hi Denise,
Thank you so much for sharing your experience!
We’re delighted to hear that Diet Chef fits so well with your lifestyle, especially while decorating and not having an oven. It’s great that you’ve found a system that works for you with the salads and weekend breaks. Thanks for sharing your helpful tip about the meal coverings – we’ll be sure to pass that on!
If you ever need any support or advice, please don’t hesitate to reach out to our Member Support Team at info@dietchef.co.uk. We’re always here to help.
Best wishes,
Diet Chef
Horrible food
Horrible food, all the meals tasted the exact same and the chicken tasted like beef out of a can or some other canned food.
July 11, 2025
Reply from Diet Chef
Hi Maros
We're sorry to hear you didn't enjoy the meals. We provide a variety of meals to try to cater to everyone's preferences. You can always change your menu between deliveries and we also offer a swap-up service. If you would like personalised help with your menu, or to arrange a swap, please don't hesitate to get in touch with us at info@dietchef.co.uk.
Best wishes,
Diet Chef
Big Decline - Don't waste your money
I used Diet Chef over 10 years ago and it was great. Sadly, the quality has plummeted.
They sent the wrong items and expected me to cover return delivery. The food was bland and beige, with smaller portions and most meals bulked out with rice instead of proper protein.
Shockingly, one “chicken” meal turned out to be PORK! I sent photo evidence, but the response was dismissive and careless. After returning the order the very next day, the refund of was delayed until I chased it.
Avoid this service – it’s not worth the money. Just meal prep at home.
June 23, 2025
Unprompted review
Reply from Diet Chef
Hi Sam
We don't recognise you from our database - would you mind getting in touch at info@dietchef.co.uk so that we can help you further?
By way of a general reply, we haven't changed any of our recipes, indeed we have added some new ones to the range. Regarding chicken being 'pork', this would not be possible as we do not have any pork on site apart from our pork meatballs, which are made elsewhere. What you may have seen is a darker chicken meat, such as thigh meat. If you do reach out to us, we can look at this further with you.
Best wishes,
Diet Chef
Great experience
Everything arrived on time and the food tastes really good. You can find the food you like best and modify your order to suit. Its easy to keep track and monitor calorie intake. Everything is explained thoroughly. A really good experience. Due to a work situation, I have to take a break from the deliveries. This was sorted straight away by Jenny with no issues. She gave me all the information needed and was clear and transparent. I hope to return in the near future. Thanks so much!
July 17, 2025
Unprompted review
Reply from Diet Chef
Hi Sharon,
Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you enjoyed our meals and that you had such a positive overall experience.
We're especially glad Jenny was able to assist you smoothly with your break in deliveries, she'll be delighted to hear your feedback! We completely understand your situation and look forward to welcoming you back whenever you're ready.
Best wishes,
Diet Chef
Brown missy food
I thought that I would give it a go as the food on the website almost looked fresh I opted for the Four month plan as it seemed good value I didn’t realise that when you cancelled that it would cost me £70
I think the problem with the food is having to take out a months supply that there are so many additives in in the majority of the food comes out of the packet in a dark brown mush that not even smells nice before you put it in your mouth I would honestly say that I have put it in the bin only to get complaints of the cats and foxes who can’t eat it either I comment the customers who have given it a five star rating I can’t help feeing that they must have a blocked nose and no sense of smell
June 20, 2025
Unprompted review
Reply from Diet Chef
Hi Geoffrey,
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate the opportunity to clarify a few points.
At Diet Chef, we offer a wide variety of meals designed to suit different tastes and preferences. You can change your menu between deliveries to try different dishes, and with our Swap Up service, you can even swap meals from a previous delivery for alternatives you might enjoy more.
Regarding cancellations, we have a cancel-anytime policy with no cancellation fees. Because our longer-duration plans come at a discounted price compared to shorter plans, if you choose to cancel early, the only charge is the difference between the discounted plan price and the cost of the plan for the duration you completed.
We understand that taste preferences vary, and we’re always working to improve our meals’ quality and flavour. If you’d like, our customer service team would be happy to recommend meals that might suit your palate better. Simply get in touch with us as info@dietchef.co.uk for further assistance.
Best wishes,
Diet Chef
Jenny is ever so helpful as always
Jenny is ever so helpful as always. Thank you Jenny.
July 11, 2025
Unprompted review
Reply from Diet Chef
Hi Jo,
Thank you so much for your lovely feedback! We’re delighted to hear that Jenny has been so helpful — we’ll be sure to pass on your kind words.
If there’s ever anything more we can do to support you on your journey, just let us know!
Best wishes,
Diet Chef
Diet Chef
Diet chef is a tasty and convenient way to loose weight. Breakfasts and lunches are really nice Granola and Burrito Bowl were a particular favourite. Good choice of meals although a few years back I think the choice may have been slightly better with Tikka Masala Curry and the Paella.
Couple of days back I contacted customer services regarding my account, Jenny was super helpful and the response was very quick providing me with the information requested.
July 9, 2025
Unprompted review
Reply from Diet Chef
Hi Karen,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying the breakfasts and lunches, especially the Granola and Burrito Bowl — those are firm favourites for many of our customers too. We appreciate your thoughts on the meal variety and will certainly take your comments about the Tikka Masala Curry and Paella on board.
It’s also fantastic to hear that Jenny from our customer service team was able to assist you quickly and effectively. We’re proud of our team’s commitment to providing helpful and timely support.
Thanks again for sharing your experience, and if you ever need anything else, don’t hesitate to get in touch!
Best wishes,
Diet Chef
Diet Chef ⭐️⭐️⭐️⭐️⭐️
Diet Chef provides a structured and tasty way to improve your eating, with everything prepared and ready to go. It works particularly well if you have a special occasion coming up or just want to overhaul your eating in an efficient way. The meals are varied and keep it interesting, as well as pairing with whatever fruit or veg you'd like. The blueberry pancakes, sweet and sour chicken and chilli con carne are particularly delicious, but all the meals are good. Customer service was faultless when I had a query and Jenny from the Diet Chef team got back to me super quickly and was really helpful.
July 8, 2025
Unprompted review
Reply from Diet Chef
Hi Jenny,
Thank you so much for your wonderful review! We’re thrilled to hear that Diet Chef has helped make healthy eating easy and enjoyable for you. It’s great to know you’re loving the variety and some of our favourites like the blueberry pancakes and chilli con carne. We’ll be sure to pass on your kind words to Jenny and the team. Thanks again for your support!
Best wishes,
Diet Chef
Only been doing it for two days but so…
Only been doing it for two days but so far ALL the meals have been very tasty. Can't wait to eat the rest !!!
July 1, 2025
Reply from Diet Chef
Hi Derek,
Thanks for sharing! We’re so happy to hear you’re enjoying the meals so far. Hope the rest of your plan is just as delicious!
Best wishes,
Diet Chef
Disgrace Watch what you click on
Watch what you click on. I thought I was getting the £159. Per month it happens to be that is just for the first month then I was charged £90 for cancelling. They said I signed up for 5mintgs at £319 how ridiculous is that. I’m a pensioner and cat pay that amount a month. It’s a con. The only weight you will loose is in your pocket. Be careful. They have took £90 from me for cancelling. Bloody awful
June 24, 2025
Reply from Diet Chef
Hi Jessie,
Thank you for taking the time to share your experience — we're truly sorry to hear you feel disappointed.
The CHEF50 discount is just for the first month, and we do our best to make this clear at the point of purchase.
We also offer the flexibility to cancel at any time. However, because our longer-term plans come at a discounted monthly rate, if you cancel before completing the agreed duration, we simply ask for the difference between the plan you signed up for and the time completed.
If you’d like to discuss your plan or have any questions, please don’t hesitate to reach out to us at info@dietchef.co.uk — we’re here to help.
Best wishes,
Diet Chef
Very disappointed
Very disappointed with the meals some are actually inedible. Have cancelled my subscription. Snacks are a joke mostly like cardboard. You lose weight because there is nothing tasty to eat. Will not be joining again!
What a joke but not funny!!
July 7, 2025
Unprompted review
Reply from Diet Chef
Hi Barbara,
Thank you for sharing your feedback. We’re truly sorry to hear that the meals and snacks did not meet your expectations.
We offer a variety of meals to suit different tastes and preferences, and we take quality and taste very seriously. Your comments are important to us as they help improve our service.
In the meantime, if you have any questions or need assistance, please don’t hesitate to contact us at info@dietchef.co.uk.
Best wishes,
Diet Chef
Expensive and less flexible than it used to be.
Expensive compared to how it used to be. Fewer choices and no '5-day' option. Meals are okay, but I would like to see more flexibility. Only a five-day extension for the next delivery, so it is impossible to allow for holidays, etc.
June 29, 2025
Reply from Diet Chef
Hi Nick,
Thank you for your feedback. We’re sorry to hear you feel there’s less flexibility than before.
You can always change your next delivery date to suit your schedule. If you need to delay your delivery by more than 5 days, please get in touch with our member support team at info@dietchef.co.uk and we’ll be happy to assist.
We also offer a variety of meals to choose from and are continually working to improve options and flexibility for our customers.
Thanks again for sharing your thoughts — we’re here to help if you need anything!
Best wishes,
Diet Chef
Reply from Diet Chef
Hi Nada,
Thank you for your feedback. We’re sorry to hear the meals didn’t meet your taste expectations.
We offer a variety of meals to suit different preferences, and you can change your menu or swap meals from previous deliveries to find options you enjoy more.
If you’d like any help with selecting meals or have questions, please feel free to contact us at info@dietchef.co.uk — we’re here to support you.
Best wishes,
Diet Chef
Customer Services are quick and…
Customer Services are quick and prompt... especially Jenny.
July 1, 2025
Unprompted review
Reply from Diet Chef
Hi Karen,
Thank you so much for your kind words! We’re delighted to hear that our customer service team—especially Jenny—was quick and prompt in assisting you. We’ll be sure to pass on your lovely feedback to her.
If there’s ever anything else you need, don’t hesitate to get in touch!
Best wishes,
Diet Chef
Didn’t like the few dished I did try
Didn’t like the few dished I did try. The chicken dinners were pork! Definitely not chicken . Seems they have used the same recipe in each dish.
Snacks are very good and tasty
June 23, 2025
Reply from Diet Chef
Hi Mr Lavin,
Thank you for taking the time to share your feedback — we're sorry to hear that some of the meals weren’t to your taste, though we’re pleased to hear you enjoyed the snacks!
We’d like to reassure you that all of our chicken dishes are made with chicken. We source all of our ingredients from the best suppliers possible, and our lean meat is purchased from an approved supplier to an agreed specification. We also have strict quality control processes in place to ensure everything is accurately labelled and meets our standards.
We’re sorry to hear the dishes felt quite similar. While all our meals are designed by registered nutritionists to be balanced and consistent in quality, variety is just as important to us, and your comments will be shared with our kitchen team for review.
If you’d be open to trying us again, don’t forget we offer a Swap Up service, where you can exchange meals you didn’t enjoy from a previous delivery.
Thanks again for your feedback — if there’s anything else we can do, please don’t hesitate to reach out to us at info@dietchef.co.uk.
Best wishes,
Diet Chef
I purchased the meals from wowcher
I purchased the meals from wowcher. This was not good. It seemed I got everything no one else wanted. I would not get again
June 14, 2025
Reply from Diet Chef
Hi June,
Thank you for taking the time to leave a review — and for the 5 stars! We’re sorry to hear the experience didn’t quite match the rating, but we do appreciate the vote of confidence!
We’re genuinely sorry that the meals you received didn’t meet your expectations. Please rest assured that all of our meals — including those purchased via Wowcher — are made to the same high standard, with quality and nutritional balance at the heart of everything we do.
Just so you're aware, we also offer a Swap Up service, which allows you to exchange any meals from a previous delivery that you weren’t happy with. We’d be more than happy to help you with this if you decide to give us another go.
Thanks again for your feedback, and if you’d like to discuss anything further, our team is always here to help at info@dietchef.co.uk.
Best wishes,
Diet Chef
The meals are nothing like the pictures…
The meals are nothing like the pictures and are oily, spicy and lacking in ingredients. I've tried contacting customer service twice to cancel but heard nothing back.
June 28, 2025
Unprompted review
Reply from Diet Chef
Hi Mrs Warne,
Thank you for your feedback, and we're really sorry to hear that your experience hasn’t met expectations.
We’re disappointed to learn that the meals didn’t match what you were hoping for. All our dishes are created by registered nutritionists to be balanced and supportive of healthy, sustainable weight loss. While we appreciate that individual preferences around taste and presentation can vary, we’re sorry to hear the meals weren’t to your liking. We take feedback like yours seriously, and your comments regarding oiliness, spice level, and ingredient balance have been shared with our kitchen team for further review and improvement.
Regarding your difficulty reaching our customer service team — we truly apologise. Our member support team do their very best to answer all calls, but there are times when all of our team members may already be on the line assisting other customers. In these instances, we always call back anyone who has left a voicemail with their name and number, and we’re sorry if we missed you.
If you would like any further assistance, please don't hesitate to get in touch with us at info@dietchef.co.uk. We're here to help.
Best wishes,
Diet Chef
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