The order process was straightforward and delivery when expected. One small disappointment was when I phoned while waiting for my delivery as I was not given a time slot to expect the courier. I got... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Food arrived promptly but the packaging left something to be desired. Quite a lot of items had obviously moved around and were all jumbled up, and 2 items were slightly split with food seeping out, so... See more
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The food appears to be a little dry, not sure when it was vacuum sealed. I have had diet chef before approx 20 years ago and enjoyed the variety. This Bach appears different and breakfast and lun... See more
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The plan generally speaking is good. It motivates you to stay on track with your calorie deficiency plan effortlessly. There are however many things I would like to see change: - The monthly deliv... See more
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Company details
About Diet Chef
Written by the company
Losing weight never tasted so good!
Chef-prepared meals delivered to your door, satisfying and ready in minutes. Say goodbye to the hassle of counting calories and meal prep. Join over 250,000 people who have achieved their goals.
Why choose Diet Chef?
Reach your goals: Lose up to 7lbs in 7 days with our chef-prepared meals.
Make your life easy: No weighing, measuring or cooking – simply heat and eat.
FREE next day delivery: Choose a day that suits you best.
Eat the food you love: With over 55 delicious options from less than £3.46 a meal plus snacks.
Flexible and convenient: Personalise your menu, change it every month.
How Diet Chef works.
1. Choose your plan: Make your weight loss journey easy with our range of personalised plans.
2. Select your meals: We'll deliver to your door - all you need to do is store in your kitchen cupboard.
3. Heat, eat & enjoy: Microwave and oven friendly - ready to eat in just a matter of minutes!
4. Lose 7lbs in 7 days: With over 15 years of experience you can be confident you'll achieve your goals.
Start now with £50 off!
Written by the company
14 Day Money Back Guarantee
Try it. Love it. Or your money back.
Try Diet Chef for one day, if it's not for you return your box within 14-days and we'll give you a full refund. Simply get in touch and we'll do the rest.
Contact info
United Kingdom
- info@dietchef.co.uk
- www.dietchef.co.uk
3.6
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The meals are awful
The meals are awful, when l tried to cancel it was virtually impossible. Nobody answers the phone, you have to leave a message but no one gets back to you. I had to email , l said l would keep the month l had ordered but they then tried to charge me more money.
There are better companies. Stay well clear
July 28, 2025
Reply from Diet Chef
Hi Jacqui,
Thank you for your feedback, and we're genuinely sorry to hear about your experience.
We understand how frustrating it can be when you’re trying to reach out, and we want to reassure you that we do our very best to answer every phone call. However, during busy periods, all of our team members may be assisting other customers. In these instances, we always return voicemails left with a name and number as soon as possible.
Regarding cancellations, we operate a cancel-anytime policy with no cancellation fees. That said, our longer duration plans are offered at a discounted rate compared to shorter-term plans. If a plan is cancelled early, we simply ask for the difference in price to be paid between the discounted plan selected and the actual duration completed.
We’re sorry to hear that the meals didn’t meet your expectations and will take your feedback on board as we continuously work to improve. If there’s anything further we can do to resolve the matter, please don’t hesitate to reach out—we’d be happy to help.
Best wishes,
Diet Chef
the food is very good and it was quick…
the food is very good and it was quick to come,
August 4, 2025
Reply from Diet Chef
Hi Carol,
Thank you for your kind review! We're so glad to hear you're enjoying the food and that your order arrived quickly. If you ever want to try different meals or adjust your menu, we’re always here to help. Enjoy the rest of your plan!
Best wishes,
Diet Chef
Easy to order and well packed also…
Easy to order and well packed also delivered on time
July 28, 2025
Reply from Diet Chef
Hi Georgina,
Thanks so much for your feedback! We're really pleased to hear that you found the ordering process easy, the packaging secure, and your delivery arrived on time. If you have any questions or need help with your plan moving forward, we’re always here to support you. Enjoy your meals!
Best wishes,
Diet Chef
This is not for me☹️
I think that Diet Chef is very expensive for what it is, don’t know how other ones compare. The food is terrible, although some of the breakfasts and snacks are not too bad.
August 1, 2025
Reply from Diet Chef
Hi Judith,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met expectations and appreciate you bringing this to our attention.
We understand that taste is personal, and while many of our customers enjoy the variety we offer, we know it might not be to everyone’s preference. That’s why we provide the flexibility to change your menu between deliveries or swap out meals from previous ones – helping you find the options that suit you best.
In terms of pricing, we offer a range of plans designed to meet different needs and budgets, starting from £159.50 up to £409. We aim to provide convenience, portion control, and a wide selection of meals and snacks that support your weight loss journey.
If there's anything we can do to improve your experience or help you tailor your plan, please don’t hesitate to get in touch – we’d love to help.
Best wishes,
Diet Chef
I have tried other weight loss…
I have tried other weight loss programmes with month long prepared meals and Diet Chef beats the socks off them. The meals are delicious, rather than just a container of colourless, tasteless food(?)
So far I have enjoyed every meal and look forward to trying the others in my month’s supply.
July 31, 2025
Reply from Diet Chef
Hi Mrs Cambell,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you're enjoying the meals and finding them a cut above other programmes you've tried. It’s great to know that the taste and variety are hitting the mark for you – we believe healthy eating should never mean sacrificing flavour. We hope you continue to enjoy the rest of your month’s supply, and we’re here if you need any support along the way!
Best wishes,
Diet Chef
Great service
Great service. The meals are actually nice and very filling, its a shame you cannot just do one month without being penalised for cancelling
July 31, 2025
Reply from Diet Chef
Hi Susan,
Thank you for your kind feedback — we're so pleased to hear you're enjoying the meals and finding them both tasty and filling!
Just to let you know, we do offer a 1-month plan specifically for customers who would prefer to try the meals without committing long-term. There's absolutely no penalty for choosing this option, and it can be a great way to see if the plan works for you.
If you have any questions or would like help switching to a shorter plan, feel free to reach out to us at info@dietchef.co.uk — we're always happy to help.
Best wishes,
Diet Chef
Don't like the meals especially the…luches
Don't like the meals especially the lunches some of the other meals are not really eatable
July 29, 2025
Reply from Diet Chef
Hi Colette,
Thank you for your feedback — we’re really sorry to hear that the meals, particularly the lunches, haven’t been to your taste.
We offer a wide variety of meals, and we know preferences can vary. If you’d like help updating your menu or swapping out meals you didn’t enjoy, our team would be happy to assist. Just drop us an email at info@dietchef.co.uk.
We appreciate you giving us a try and hope we can help improve your experience moving forward.
Best wishes,
Diet Chef
Unhappy customer
I am customer who often buying Diet Chef meal.
And my last time experience with Diet Chef was really disappointed.
The price went up almost twice - but portions have become small.
And Customer service is poor.
3 times I hade exact delivery date, took day off from job, was waiting for delivery and when I contacted customer service for tracking number, I found out that my order has not been dispatched.
To contact customer service - you have to leave message on answer machine and ask to call you back - I did, but no one contacted me back.
Sorry, but I will not order from them again.
August 5, 2025
Unprompted review
Reply from Diet Chef
Hi Tatjana,
Thank you for being a loyal customer and for sharing your recent experience — we're truly sorry to hear that it fell short of expectations.
With the rising cost of ingredients and food production, we’ve had to increase our prices to maintain the high quality of meals our customers expect. We understand this can be frustrating, and we do our best to ensure our meals continue to offer both quality and value.
We’re also sorry for the inconvenience caused by the delay in your delivery. While we work closely with our courier partners to ensure orders arrive on time, occasionally unforeseen circumstances can cause delays. We can confirm your order was delivered on the 4th of August.
In regard to customer service, we aim to answer every call, but there are times when all team members are assisting other customers. In those cases, we always return calls to anyone who leaves a voicemail with their name and number. We’re sorry if you didn’t receive a call back as expected — that’s certainly not the level of service we aim to provide.
We truly appreciate your feedback and are sorry to see you go.
Best wishes,
Diet Chef
I bought a subscription of diet chef
I bought a subscription of diet chef, and I received the meals last Tuesday 29th July. It states on their ts&cs that you can return the meals within a 14 day period if you aren't happy to get a full refund. Obviously you need to try the meals to see whether they suit you and your happy with the products. I tried them they give me terrible heartburn and at the time of trying them I wasn't 100% sure it was those meals that was giving me this heartburn. I tried different meals, breakfasts and lunches over a five day period and this heartburn was getting worse, I've stopped eating them now and the heartburn has gone, so its Obviously something in those meals thats giving it to me. I contacted diet chef by phone several times it was answer machine so left a message for them to get back to me, i emailed them and had a message from them telling me if I've consumed more than one full day of the meals I cannot have a refund or return the meals ??. How do you know whether these meals are suitable for you unless you keep trying them over a couple of days. It was their meals that was making me feel terrible, I think its very unfair of them, im willing to return the rest of the meals so why cant they deduct the ones I've had from the balance I paid? Terrible company and they haven't the deceny to phone you back to discuss or even explain what to do. Stay away from this company totally unfair and underhanded, the meals are awful and I swear the chicken isn't chicken, so im contacting the FSA about the quality of these meals as surely they shouldn't give me heartburn.
July 28, 2025
Reply from Diet Chef
Hi Sian,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that the meals didn’t agree with you and that you had trouble getting through to us.
A member of our team has been in touch, and your refund was processed today. We understand how frustrating it can be trying to reach someone, and while we do our best to answer every call, there are times when all our team members are on the line assisting other customers. In those cases, we always return calls to anyone who leaves a voicemail with their name and number.
We appreciate your feedback and hope everything is now resolved to your satisfaction.
Best wishes,
Diet Chef
Reply from Diet Chef
Hi Linda,
Thank you so much for your lovely feedback! We're delighted to hear you're enjoying the great choice of meals and how quick and easy they are to prepare — and even better that they taste good too!
If you ever need help simply get in touch with us at info@dietchef.co.uk, we’re always here to help.
Best wishes,
Diet Chef
I have found most of the food vitually…
I have found most of the food vitually inedible.
July 14, 2025
Reply from Diet Chef
Hi Elizabeth,
Thank you for your feedback — we're really sorry to hear that you haven’t enjoyed most of the meals so far.
We do offer a wide variety of meals across our menu, and we understand that not every dish will suit every taste. You can update your menu before each delivery and use our swap service to exchange meals you didn’t enjoy for ones you might prefer.
If you’d like help adjusting your menu or finding options better suited to your preferences, our team would be more than happy to assist. Just drop us an email at info@dietchef.co.uk and we’ll be glad to help.
Best wishes,
Diet Chef
Great way to lose weight
The service is exceptional and the choice of food is amazing i need to study the menu better next month as there is some foods that are a bit spicy for me but everything else is so delicious and i have up to this moment lost three pounds so easy to follow and you have treats as well and no long and boring prep just pop in the microwave
July 20, 2025
Reply from Diet Chef
Hi Terry,
Thank you so much for your lovely feedback! We’re thrilled to hear you’re enjoying the variety of meals and finding the plan easy to follow. Losing three pounds so far is fantastic progress — well done!
If you find some meals a bit spicy, feel free to explore the menu options and choose meals that suit your taste better next month. We’re here to help if you need any guidance or suggestions.
Keep up the great work, and enjoy those easy, delicious meals (and treats)!
Best wishes,
Diet Chef
Amazed at small portions but soon…
Amazed at small portions but soon realised there was enough that I did nt feel ill, hungry and cranky. The meals taste good. It is very easy to organise your day with the menus provided. Aiming to do weight loss in bites of a month at a time, this is perfect.
July 27, 2025
Reply from Diet Chef
Hi Lesley,
Thank you so much for sharing your experience! We’re really pleased to hear that the portion sizes work well for you and that you’re enjoying the meals. It’s great to know the menus are helping you organise your days easily too.
Your approach of tackling weight loss in manageable monthly bites sounds like a smart plan — we’re here to support you every step of the way!
If you ever need any assistance or want to make changes to your menu, just let us know.
Best wishes,
Diet Chef
Reply from Diet Chef
Hi Margaret,
Thanks for your feedback! We’re glad to hear things are going well so far. Remember, you can easily change your meals between deliveries to suit your preferences and keep things enjoyable.
If you need any help with making changes or have any questions, feel free to reach out — we’re here to help!
Best wishes,
Diet Chef
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
They try to hold you hostage if you want to cancel, not allowing you to do so without paying more. I've reported them to consumer rights Scotland as I'm fairly certain they are violating consumer law by doing this.
Either way, it's not worth it folks. The food is sub-par, the service piss poor. Go elsewhere.
July 26, 2025
Unprompted review
Reply from Diet Chef
Hi Lorna,
Thank you for sharing your feedback — we’re really sorry to hear that you’ve had a disappointing experience.
We also just wanted to kindly mention that it's against Trustpilot’s guidelines to leave multiple reviews for the same experience. We’ve noticed you've already shared your thoughts previously, and a member of our team is already in contact with you to help resolve things.
We genuinely want all our customers to have a positive experience, and we’ll continue working with you directly to try and reach a fair outcome.
Best wishes,
Diet Chef
Poor customer service.
The food is ok but I suppose that diet food.
However before you order watch out for the cancellation clause. Funny how easy it is to place an order online but not possible online.
You have to call and it says your charged to cancell.
June 27, 2025
Reply from Diet Chef
Hi David,
Thank you for your feedback – we appreciate you taking the time to share your experience.
We’re sorry to hear there was some confusion around our cancellation process. To clarify, we do not charge a cancellation fee. However, our longer-duration plans come with discounted pricing, so if a plan is cancelled early, we simply ask that you cover the difference between the discounted rate and the rate for the shorter duration you actually completed.
As for the cancellation process, we currently handle this by phone and email to ensure everything is processed clearly and to give you the best support possible. That said, we understand the convenience of online management and we will be sure to pass your feedback on to our teams.
We value your feedback and are glad you gave our meals a try. If you have any further questions, we’re always here to help!
Best wishes,
Diet Chef
I find several of the dinners too hot…
I find several of the dinners too hot and spicy.
Also the delivery man left my parcel outside the block of flats when he should have brought it up to my flat .
July 18, 2025
Reply from Diet Chef
Hi Frances,
Thank you for your feedback.
We’re sorry to hear that some of the dinners were too hot and spicy for your taste. We offer a wide variety of meals, so please feel free to explore different options or reach out to us for personalised recommendations that better suit your preferences.
Regarding the delivery, we apologise that your parcel was left outside the block instead of being brought up to your flat. We understand how important this is, and we will pass your feedback on to our delivery partners to help improve their service.
If you’d like to discuss this further or need assistance with meal choices, please don’t hesitate to contact us at info@dietchef.co.uk.
Best wishes,
Diet Chef
Fantastic healthy meals
Fantastic healthy meals. Make you not hungry and if you stick rigidly to the plan it really works. I easily lost 2 stone last time I used them in 2018. I'm back again now aiming to lose 3 stone ....and confident I will. I've tried everything...nothing else works as well as diet chef. Only disappointed this time since 2018 is that they are tough to speak to . Never used to be the case. Signing up and taking your money is easy but trying to get an e mail answered quickly seems to be difficult. Most times you ring with a simple enquiry noone answers the phone. It goes to voicemail which I hate. In any decent company in 2025 you should get someone to answer the phone when a customer calls especially as you give them a not inconsiderarable amount of money! I guess they know the product is good ; they have a monopoly and don't care about customer service these days.
July 20, 2025
Reply from Diet Chef
Hi Andrew,
Thank you so much for your fantastic feedback and for trusting Diet Chef again on your weight loss journey—we’re thrilled to hear about your past success and confident you’ll reach your new goals!
We appreciate your honest comments about reaching our team. Occasionally, all our team members are already on the line helping other customers, especially during busy times. In these cases, we always make sure to call back anyone who has left a voicemail with their name and number as quickly as possible.
We’re sorry if this has caused any frustration and truly value your patience. Providing excellent customer service remains very important to us, and we’re continually working to improve.
If you ever need immediate assistance, please don’t hesitate to email us at info@dietchef.co.uk, and we’ll do our best to help.
Best wishes,
Diet Chef
Not for us
Food portions are tiny you have to add to the meals, overpriced for the quality, food did not taste nice as vacuum packed and not fresh, you can only microwave most of the food and we don’t have a microwave, we bought to lose weight and save time and found for us it does neither, getting through to the customer services was a nightmare but the lady who rang back was very nice and helpful, nothing was fresh - a lot my own fault as clearly didn’t read the small print carefully.
July 19, 2025
Reply from Diet Chef
Hi Jenny,
Thank you for your honest feedback.
We’re sorry to hear that the meals didn’t fully meet your expectations. We offer a wide variety of meals across our menu, with options to suit different tastes and preferences, and all our meals can be heated in the oven as well as the microwave, which we hope helps for those without a microwave.
Our meals are vacuum packed to ensure freshness and maintain nutritional quality, but we understand that preferences for texture and taste vary. Regarding portion sizes, with the addition of fruit, veg, and dairy, they should keep you feeling full throughout the day.
We’re glad to hear that you found our customer service helpful once you made contact, and we truly appreciate your patience. If you’d like any further support or advice on meal choices or preparation, please don’t hesitate to reach out to us at info@dietchef.co.uk.
Thanks again for your feedback — it helps us improve and support our customers better.
Best wishes,
Diet Chef
Food is great but,
I’d forgotten how big and heavy the boxes were. Being no nearly 80 and also disabled there is no way I can possibly deal with the size of the delivery so I was amazed when the DPD driver offered to bring it in for me. It’s normally just dumped on the ramp infront of my door and left. I have asked can it be delivered in two boxes but have been told it can’t be, which is a great disappointment to me. On the plus side when I told diet chef I would have to cancel as I was about to go for an operation which would make things even more difficult, rather than losing my custom they have offered me a pause in deliveries, so have delayed my next box for three months in the hope I can then cope.
July 11, 2025
Reply from Diet Chef
Hi Kate,
Thank you for sharing your experience with us.
We completely understand that receiving large deliveries can be challenging, especially with mobility concerns. We’re glad to hear the DHL driver was able to assist you by bringing the box inside – we’ll be sure to pass on your appreciation. We appreciate your feedback about delivery in multiple boxes and will keep this in mind as we continually look for ways to improve.
It’s also great to hear that our team was able to offer you the option to pause your deliveries while you recover from your operation. We’re here to support you in any way we can and hope this solution helps make things easier for you.
If you ever need anything or want to discuss further, please don’t hesitate to reach out to us at info@dietchef.co.uk.
Wishing you all the best with your operation and recovery.
Best wishes,
Diet Chef
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