Diet Chef Reviews 11,392

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 182 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and professionalism of the staff, particularly in customer service interactions. The ordering process is generally straightforward, and delivery is often prompt, with some people noting that the food arrived on time and in good condition. Reviewers also find the meals a convenient way to manage weight, with some enjoying the variety and taste of the food, and appreciating the structured approach to portion control. However, some people were dissatisfied with the quality of the food, describing it as dry, stale, or tasteless, with issues like mushy pasta and rice, or repetitive flavors. Packaging was also a concern for some, with items arriving jumbled or split, and the monthly delivery boxes being bulky and heavy to handle. Additionally, some customers experienced problems with customer service, including incorrect numbers, unreturned calls, and delayed or missing deliveries.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers finding the meals tasty, varied, and... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers finding the meals very nice, tasty, and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising prompt and on-time... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the team as exceptional, quick,... See more

Staff

Consumers consistently report positive experiences with staff, often highlighting their professionalism,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The order process was straightforward and delivery when expected. One small disappointment was when I phoned while waiting for my delivery as I was not given a time slot to expect the courier. I got... See more

Company replied

Rated 4 out of 5 stars

Food arrived promptly but the packaging left something to be desired. Quite a lot of items had obviously moved around and were all jumbled up, and 2 items were slightly split with food seeping out, so... See more

Company replied

Rated 3 out of 5 stars

The food appears to be a little dry, not sure when it was vacuum sealed. I have had diet chef before approx 20 years ago and enjoyed the variety. This Bach appears different and breakfast and lun... See more

Company replied

Rated 3 out of 5 stars

The plan generally speaking is good. It motivates you to stay on track with your calorie deficiency plan effortlessly. There are however many things I would like to see change: - The monthly deliv... See more

Company replied


Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service
  3. Food Producer
  4. Meal Delivery
  5. Wellness Program

About Diet Chef

Written by the company

Losing weight never tasted so good!

Chef-prepared meals delivered to your door, satisfying and ready in minutes. Say goodbye to the hassle of counting calories and meal prep. Join over 250,000 people who have achieved their goals.

Why choose Diet Chef?

Reach your goals: Lose up to 7lbs in 7 days with our chef-prepared meals.

Make your life easy: No weighing, measuring or cooking – simply heat and eat.

FREE next day delivery: Choose a day that suits you best.

Eat the food you love: With over 55 delicious options from less than £3.46 a meal plus snacks.

Flexible and convenient: Personalise your menu, change it every month.

How Diet Chef works.

1. Choose your plan: Make your weight loss journey easy with our range of personalised plans.

2. Select your meals: We'll deliver to your door - all you need to do is store in your kitchen cupboard.

3. Heat, eat & enjoy: Microwave and oven friendly - ready to eat in just a matter of minutes!

4. Lose 7lbs in 7 days: With over 15 years of experience you can be confident you'll achieve your goals.

Start now with £50 off!

Written by the company

14 Day Money Back Guarantee

Try it. Love it. Or your money back.

Try Diet Chef for one day, if it's not for you return your box within 14-days and we'll give you a full refund. Simply get in touch and we'll do the rest.

Contact info

3.6

Average

TrustScore 3.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Diet Chef is Jane plan

Diet Chef is the same as Jane plan, which my wife and I tried before and did not have a good experience with.
On this occasion, they have ignored our requests to change some of the meals and sent two standard boxes.

August 25, 2025
Diet Chef logo

Reply from Diet Chef

Hi J,

Thank you for sharing your concerns. We understand how frustrating it can be when your meal preferences aren’t reflected in your deliveries.

To clarify, Diet Chef and Jane Plan are sister companies, both committed to providing flexible meal options to suit your tastes.

Please rest assured that a member of our team is already in touch with you to arrange replacements for the incorrect meals and to support you with any menu changes you’d like to make.

If you need any further assistance, we’re here to help at info@dietchef.co.uk.

Best wishes,
Diet Chef

Rated 5 out of 5 stars

I like the meat based meals as I don’t…

I like the meat based meals as I don’t like vegetables and the meals are tasty I like them and love the pancakes and took note of your tips for dieting but I am trying to add some carrots to the diet meals as only like carrots and peas so glad your meals are not involving vegetables and don’t like a lot of spices but curry’s seem mild which I like and did loose a stone last time I tried your diet meals so hoping g to do same again and thank you for tips on dieting do fall of the wagon sometimes but I am determined to loose weight as I feel I can cope on your meals thank you

August 25, 2025
Diet Chef logo

Reply from Diet Chef

Hi Julie,

Thank you for your lovely feedback! We’re delighted to hear that you enjoy our meat-based meals and pancakes, and that the milder curries suit your taste. It’s great that you’re adding carrots and peas to complement your meals — those little extras really help keep you feeling full and energised.

Congratulations on your previous weight loss of a stone, and we’re cheering you on as you work towards your goals again. Remember, it’s perfectly normal to have moments when you fall off the wagon — the important thing is your determination to keep going, and we’re here to support you every step of the way.

If you ever want help adjusting your menu or swapping meals, just get in touch at info@dietchef.co.uk.

Best wishes,
Diet Chef

Rated 4 out of 5 stars

Amazing food really

Amazing food really filling. My weight has gone down just over 2 stone!!
The only problem is trying to take the lids of the meals very tough to get off-I suffer from arthritis in my hands so difficult to get a grip maybe Diet Chef can come up with a solution
Apart from that it’s amazing!!!

August 15, 2025
Diet Chef logo

Reply from Diet Chef

Hi SDG,

Thank you so much for your fantastic feedback — congratulations on your impressive weight loss of over 2 stone! We’re delighted to hear that you find the meals filling and enjoyable.

We’re very sorry to hear about the difficulty you’ve experienced with the meal lids, especially given your arthritis. Your feedback is really important, and we will certainly pass this on to our teams to explore possible solutions that make opening meals easier for everyone.

If you ever need any assistance or tips on meal preparation, please don’t hesitate to reach out to our Member Support Team at info@dietchef.co.uk.

Best wishes,
Diet Chef

Rated 1 out of 5 stars

Tasteless coconut chicken curry

I was a customer many years ago and loved the main dishes, I have just returned and had the coconut chicken curry tonight - very disappointing. The dish has only 29% chicken which was dry and chewy, lots of hard water chestnuts, rice was indistinguishable and looked like cous cous and the whole dish was tasteless - really hope things improve.

August 17, 2025
Diet Chef logo

Reply from Diet Chef

Hi Tina,

Thank you for returning to Diet Chef and for sharing your feedback. We’re sorry to hear that the coconut chicken curry did not meet your expectations, especially as you enjoyed our main dishes in the past.

We aim to provide a wide variety of meals with balanced ingredients, and we appreciate your comments regarding the chicken content and overall taste. Our meals are carefully prepared to maintain quality and freshness without artificial additives, but we understand how important flavour and texture are to your enjoyment.

If you’d like to explore other options, please remember you can change your menu between deliveries or use our Swap Up service to exchange meals you’re less happy with for new ones.

If you need any help or have questions, our Member Support Team is always here at info@dietchef.co.uk.

Best wishes,
Diet Chef

Rated 1 out of 5 stars

Just did not like the taste or flavour…

Just did not like the taste or flavour of the food. I have decided to cook my own food fresh food that's not packaged for months.

August 21, 2025
Diet Chef logo

Reply from Diet Chef

Hi M,

Thank you for your feedback.

We’re sorry to hear that the taste and flavour of our meals didn’t meet your expectations. We understand that everyone’s preferences are different, and while many of our members enjoy the convenience of our meals, cooking fresh food at home is always a great option too.

If you ever decide to give us another try, please remember you can customise your menu between deliveries or use our swap up service to find meals that better suit your taste.

Best wishes,
Diet Chef

Rated 4 out of 5 stars

I am a bit disappointed with weight…

I am a bit disappointed with weight loss I’m into week 3and have only lost 3lbs ,I am doing a food diary so I know I have not cheated diet chef say lose 7lbs a I understand that is not always possible but 2lb in a week and 1lb the second week I will not be doing it any more after month ,I enjoy the breakfasts and some of the dinners but only the soups for lunch
Some of the food is to spicy for me ,also like the snacks my favourite is chocolate cranberries

August 28, 2025
Unprompted review
Diet Chef logo

Reply from Diet Chef

Hi Kathleen,

Thank you for your review and for sharing your experience so far.

It’s great to hear you’re enjoying the breakfasts, soups, and snacks — the chocolate cranberries are a firm favourite! We understand that some meals being too spicy can be off-putting, and just a reminder that you can use our swap up service to exchange meals from a previous delivery if you’d prefer something milder.

Regarding your weight loss, our members typically see a healthy and sustainable loss of around 1-2lbs per week, so you’re right on track with your progress. Everyone’s body responds differently, but steady loss like yours is a positive sign of lasting change.

If you’d like any help tailoring your menu or have any questions, please don’t hesitate to contact our Member Support Team at info@dietchef.co.uk — we’re here to support you.

Best wishes,
Diet Chef

Rated 4 out of 5 stars

Good way to kick start weight loss

Overall ordering easy delivery really fast.
A couple of disappointing things for me. Porridge oats don't soften sufficiently, so now leave them soaking in milk for 15 mins before cooking.
Text mex bean pot should carry a warning it is really spicy and hot. Couldn't eat so binned it. Jade a 2nd one in box that's binned also
I've lost 4lb in first week but also exercising.
Signed for one month that's all I'll do. Its helped me on my way

August 20, 2025
Diet Chef logo

Reply from Diet Chef

Hi Clare,

Thank you for taking the time to leave your review.

We’re pleased to hear that you found the ordering process easy and the delivery fast, and congratulations on your 4lb weight loss in the first week — that’s a fantastic achievement!

We’re sorry to hear that some of the meals didn’t quite meet your expectations. For the porridge oats, your tip to soak them beforehand is a helpful suggestion — thank you for sharing. Regarding the Tex-Mex Bean Pot, we do appreciate your feedback and will pass this on to our product team, as we understand spice levels can be quite personal.

If you ever decide to continue, please remember you can use our swap up service to exchange meals you’re not keen on. And if you’d like more guidance, our Member Support Team at info@dietchef.co.uk is always happy to help.

Well done again on your progress — we’re glad we could be part of the start of your journey.

Best wishes,
Diet Chef

Rated 4 out of 5 stars

This is my second time do on line diet

This is my second time do on line diet, the first time I done with Jane plan and I lost weight this time with diet chef hope to lose some weight too , am just one week only more time to go will see the result

August 18, 2025
Diet Chef logo

Reply from Diet Chef

Hi Mr Polito,

Thank you for sharing your experience – it’s great to hear that you’ve had success with an online diet before, and we’re really pleased to be supporting you this time with Diet Chef.

You're just at the beginning of your journey, so there’s plenty of time to see results – keep going, and remember, if you're ever feeling a bit hungry, we recommend adding some fruit, vegetables or dairy alongside your meals to help keep you full and energised.

Wishing you the very best with your progress – we’re here if you need any support along the way.

Best wishes,
Diet Chef

Rated 4 out of 5 stars

Only 2 meals I wouldn't have again

Only 2 meals I wouldn't have again. I love macaroni but not your one and the Mexican lunch is too spicy for me. Everything else is to my taste and I especially love the lentil and bacon soup.

August 11, 2025
Diet Chef logo

Reply from Diet Chef

Hi Margaret,

Thank you for your feedback – it’s great to hear that you’re enjoying the majority of the meals, especially the lentil and bacon soup, which is a firm favourite for many of our customers!

We understand that not every dish will suit everyone’s taste, so it’s helpful to know which meals didn’t quite work for you. The good news is you can change your menu between deliveries, so you can avoid any meals that weren’t to your liking and try more of the ones you enjoy.

If you’d like to swap any meals from a recent delivery, feel free to use our swap up service – and if you need any help, our team is always here at info@dietchef.co.uk.

Best wishes,
Diet Chef

Rated 5 out of 5 stars

Healthy portions of healthy food

I am in my second week of Diet Chef meals and am pleasantly surprised at how much I am enjoying the food. I am trying meals I would never have chosen too so I am getting a good variety of meals. Diet Chef has opened my eyes to portion control!! Now my plate has more veg and salad so making healthier meals. Long may this journey continue

August 27, 2025
Diet Chef logo

Reply from Diet Chef

Hi J,

Thank you so much for your lovely feedback – we’re delighted to hear that you’re enjoying the meals and discovering new options you might not have chosen before!

It’s fantastic to know that Diet Chef has helped you become more mindful of portion control and inspired you to add more veg and salad to your meals – a brilliant step towards long-term healthy habits. You're doing so well, and we're really pleased to be supporting you on your journey.

Best wishes,
Diet Chef

Rated 1 out of 5 stars

Really crap

Really crap. The food is terrible tasting, they expect 1000 calories per day for man?? Absolutely insanity. Avoid at all costs, one month of food lasted me 2 weeks so ended up paying double for food over this course. You can't cancel over website either, have to ring up?? Advertising scam at its finest.

August 10, 2025
Diet Chef logo

Reply from Diet Chef

Hi JJ,

Thank you for your feedback, and we're really sorry to hear that you haven’t had a positive experience with Diet Chef.

We understand that everyone’s tastes are different, and while many of our customers enjoy the convenience and variety of our meals, we appreciate that they may not be for everyone.

In terms of calorie intake, our male plans are designed to provide around 1,000 calories per day from Diet Chef meals alone. We recommend supplementing this with your own choice of fruit, vegetables and dairy, which brings the daily total to around 1,400 calories. This level supports a safe and steady weight loss of 1–2lbs per week, which is in line with NHS guidance.

Yes, cancellations currently need to be processed through our support team. However, we’re always looking at ways to improve and appreciate your feedback on this.

Best wishes,
Diet Chef

Rated 5 out of 5 stars

Completed just over a week

Completed just over a week, and must say the meals are very tasty lost 8lb so far. Portions are small, but I soon got used to it, and add vegetables to dinner meals. The soups are tasty, overall thus far very enjoyable.

August 9, 2025
Diet Chef logo

Reply from Diet Chef

Hi Victoria,

Thank you so much for your lovely feedback – and congratulations on losing 8lbs in just over a week, that’s a huge achievement!

We’re really pleased to hear you’re enjoying the meals, especially the soups, and that adding vegetables to your dinners has helped make the portions feel more satisfying. It’s a great way to stay fuller for longer, and we always recommend adding fruit, veg, or dairy throughout the day to help keep your energy levels up.

Thank you again for sharing your experience – we’re so glad to hear you’re enjoying the journey so far.

Best wishes,
Diet Chef

Rated 4 out of 5 stars

Diet Chef were very efficient when I…

Diet Chef were very efficient when I wanted to return my parcel.

August 7, 2025
Diet Chef logo

Reply from Diet Chef

Hi Christina,

Thank you for your feedback!

We’re pleased to hear that you found our returns process efficient. If you need any further assistance or have questions about your plan, please don’t hesitate to get in touch.

Best wishes,
Diet Chef

Rated 5 out of 5 stars
Diet Chef logo

Reply from Diet Chef

Hi there,

Thank you so much for your kind words!

We’re delighted to hear that your query was sorted quickly and that you found our team helpful and a pleasure to deal with. Providing friendly, efficient support is really important to us, so it’s lovely to know we got it right.

If you ever need anything else, we’re always here to help—just drop us an email at info@dietchef.co.uk.

Best wishes,
Diet Chef

Rated 2 out of 5 stars

I had an unopened meal that had gone…

I had an unopened meal that had gone mouldy , alot of the Dinners were very peppery
Soups are nice

August 4, 2025
Diet Chef logo

Reply from Diet Chef

Hi Richard,

Thank you for taking the time to share your feedback. We're really sorry to hear that one of your meals arrived in poor condition. All our meals leave us in perfect condition, but unfortunately, in rare instances, they can become damaged in transit, and air may enter the packaging, causing the meal to spoil. This process can happen very quickly as we do not use any additives or preservatives in our meals.

We're glad to hear you enjoyed the soups, and we appreciate your comments about the seasoning in some of the dinners — we’ll be sure to pass this along to our team.

If you haven’t already, please do get in touch with us at info@dietchef.co.uk, so we can look into the spoiled meal and help further.

Best wishes,
Diet Chef

Rated 5 out of 5 stars

Works for us

August 4, 2025
Diet Chef logo

Reply from Diet Chef

Hi John,

Thank you for your kind words – we’re so pleased to hear that Diet Chef is working well for you! If you ever want to update your menu or take advantage of our Swap Up service, just let us know – we’re always here to help.

Best wishes,
Diet Chef

Rated 4 out of 5 stars

Great choice of tasty food

Great choice of tasty food. The snack sizes are very small portions indeed. Alot of will power not to have 2 at a time. As long as you have alot of fruit and veg, these meals will fill you up. I've already lost 5lbs in my first week.

August 6, 2025
Diet Chef logo

Reply from Diet Chef

Hi Sarah,

Thank you for your lovely feedback! We’re delighted to hear you’re enjoying the tasty meals and that you’ve already lost 5lbs in your first week — that’s fantastic progress.

We appreciate your comments about the snack portion sizes. Many of our members find that pairing meals with plenty of fruit and vegetables really helps keep them satisfied throughout the day.

Remember, you can always customise your menu between deliveries and use our Swap Up service if you'd like to try different options.

If you have any questions or need support, please don’t hesitate to get in touch at info@dietchef.co.uk.

Best wishes,
Diet Chef

Rated 5 out of 5 stars

Brilliant meals

Lovely gluten free meals

July 31, 2025
Diet Chef logo

Reply from Diet Chef

Hi Judith,

Thank you so much for your kind words! We're delighted to hear you're enjoying our gluten-free meals. We’re proud to offer a variety of delicious options to suit different dietary needs, and it’s great to know they’re hitting the mark for you!

Best wishes,
Diet Chef

Rated 1 out of 5 stars

Wasn’t allowed to pick my own food do…

Wasn’t allowed to pick my own food do not like soup and you sent me six soups do not like macaroni cheese and you sent me six so wasn’t happy

August 5, 2025
Diet Chef logo

Reply from Diet Chef

Hi Pam,

Thank you for your feedback, and we're really sorry to hear that your experience didn’t meet your expectations.

When placing your order, you do have the option to choose between our pre-selected menu or to build your own menu to better suit your preferences. We completely understand that everyone has different tastes, which is why we also offer the flexibility to change your menu between deliveries and use our Swap Up service to exchange meals from a previous order.

We’re always here to help tailor your plan to suit you better. If you'd like any assistance making changes or ensuring your next delivery is just right, please don’t hesitate to get in touch with us at info@dietchef.co.uk—our friendly team would be more than happy to support you.

Best wishes,
Diet Chef

Rated 2 out of 5 stars

Rubbish advertising looks like your…

Rubbish advertising looks like your getting a better deal than at actually is.
Very dissapionted

August 12, 2025
Unprompted review
Diet Chef logo

Reply from Diet Chef

Hi Gemma,

Thank you for your feedback, and we’re sorry to hear you’re feeling disappointed.

We always aim to be clear and transparent with our offers, and it’s never our intention to cause confusion. We provide a variety of plans designed to suit different needs, and many of our customers find real value in the convenience, flexibility, and support we offer.

If anything was unclear during your experience, we’d really appreciate the opportunity to look into it and help make things right. Please don’t hesitate to reach out to our customer service team at info@dietchef.co.uk —we’re always happy to assist.

Best wishes,
Diet Chef

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look