The order process was straightforward and delivery when expected. One small disappointment was when I phoned while waiting for my delivery as I was not given a time slot to expect the courier. I got... See more
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Food arrived promptly but the packaging left something to be desired. Quite a lot of items had obviously moved around and were all jumbled up, and 2 items were slightly split with food seeping out, so... See more
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The food appears to be a little dry, not sure when it was vacuum sealed. I have had diet chef before approx 20 years ago and enjoyed the variety. This Bach appears different and breakfast and lun... See more
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The plan generally speaking is good. It motivates you to stay on track with your calorie deficiency plan effortlessly. There are however many things I would like to see change: - The monthly deliv... See more
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Company details
About Diet Chef
Written by the company
Losing weight never tasted so good!
Chef-prepared meals delivered to your door, satisfying and ready in minutes. Say goodbye to the hassle of counting calories and meal prep. Join over 250,000 people who have achieved their goals.
Why choose Diet Chef?
Reach your goals: Lose up to 7lbs in 7 days with our chef-prepared meals.
Make your life easy: No weighing, measuring or cooking – simply heat and eat.
FREE next day delivery: Choose a day that suits you best.
Eat the food you love: With over 55 delicious options from less than £3.46 a meal plus snacks.
Flexible and convenient: Personalise your menu, change it every month.
How Diet Chef works.
1. Choose your plan: Make your weight loss journey easy with our range of personalised plans.
2. Select your meals: We'll deliver to your door - all you need to do is store in your kitchen cupboard.
3. Heat, eat & enjoy: Microwave and oven friendly - ready to eat in just a matter of minutes!
4. Lose 7lbs in 7 days: With over 15 years of experience you can be confident you'll achieve your goals.
Start now with £50 off!
Written by the company
14 Day Money Back Guarantee
Try it. Love it. Or your money back.
Try Diet Chef for one day, if it's not for you return your box within 14-days and we'll give you a full refund. Simply get in touch and we'll do the rest.
Contact info
United Kingdom
- info@dietchef.co.uk
- www.dietchef.co.uk
3.6
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Diet Chef experience
My order arrived on time. I started the plan the next day I was looking forward to the start of a new journey and losing the weight. How ever after doing a week on the plan I was disappointed with the result of only losing one pound also as I sampled the meals I found them bland and I could not eat some of them the taste was not pleasant.The texture was too soft.I have cancelled my future order for this reason the plan is not for me.Based on my experience I would not recommend the plan.When I phoned customer service to cancel any future orders they were very help full and cancelled it straight away but it was at a cost of £50.00
September 28, 2025
Reply from Diet Chef
Hi Josephine,
Thank you for sharing your experience with us. We're really sorry to hear the plan didn't meet your expectations, but we’re pleased to know your order arrived on time and that our customer service team were helpful when you got in touch.
We understand it can be disheartening when the results aren’t what you hoped for in the first week. However, it’s worth noting that Diet Chef members typically lose 1–2lbs per week, which supports safe, sustainable weight loss over time.
We’re also sorry to hear that some of the meals didn’t suit your taste. With a wide variety of meals to choose from, we aim to cater to as many preferences as possible. You can change your menu between deliveries, and our Swap Up service allows you to return meals you don’t enjoy in exchange for others you might prefer.
As for the cancellation fee, we do offer a cancel-anytime policy with no additional charges. However, our longer duration plans are discounted compared to shorter ones, and if a longer plan is ended early, we simply ask that the difference in pricing is covered, as explained in our Terms and Conditions.
Thank you again for your feedback – we’re always looking to improve and appreciate you taking the time to share your thoughts.
Best wishes,
Diet Chef
It’s too expensive
It’s too expensive
Do a monthly subscription of lower payments instalments
For 5 months
Portions are too small
More variety of snacks
Or tell us other products with low calories
September 20, 2025
Reply from Diet Chef
Hi Sharon,
We offer a variety of plans ranging between 1–6 months at different price points to suit different needs, with payment taken on a monthly basis. Our longer duration plans are discounted compared to shorter plans, and all prices are shown on our website.
Our portions are designed to help support weight loss and are complemented by adding your own fruit, vegetables, or dairy to keep you feeling fuller and energised throughout the day. We also offer a wide variety of meals and snacks, and you can change your menu between deliveries or use our Swap Up service to exchange meals you don’t want for something different.
For personalised advice on our meals please feel free to contact our member support team at info@dietchef.co.uk — we’d be happy to assist.
Best wishes,
Diet Chef
Quit a good variety could do with more…
Quit a good variety could do with more additional information on recipes additions
September 24, 2025
Reply from Diet Chef
Hi Raymond,
Thank you for your feedback. We’re glad you enjoyed the variety of meals! We appreciate your suggestion about adding more information on recipe additions and will pass this on to our team for consideration.
If you have any questions or need ideas on how to complement your meals, feel free to reach out to us at info@dietchef.co.uk.
Best wishes,
Diet Chef
Enjoying food so far
Enjoying food so far. Courier company messed up the parcel/delivery but Diet Chef sorted it by return.
September 13, 2025
Reply from Diet Chef
Hi VRS,
Thank you for your feedback.
We’re glad to hear you’re enjoying the food so far. We’re sorry to hear there was an issue with the delivery, but pleased that our team was able to sort it out quickly for you.
If you need any further assistance, please don’t hesitate to get in touch with us at info@dietchef.co.uk.
Best wishes,
Diet Chef
MISLEADING RIP OFF DO NOT GO NEAR THEM…
IF ZERO STARS WERE AVAILABLE I WOULD LEAVE ZERO. Some years ago for over a year I used Diet Chef. At that time they were Brilliant. BE WARNED THIS IS NOT THE SAME DIET CHEF AS WAS. They are A COMPLETE RIP OFF. THEY ADVERTISE REDUCED PRICE MEAL *PLANS* IN MY CASE I OPTED FOR 4 MONTHS. WHAT THEY DO NOT MAKE CLEAR IN ANY WAY IS THAT THE DISCOUNT ONLY APPLIES TO THE FIRST MONTH OF MEALS... AS AN ELDERLY PERSON I AM NOT ABLE TO AFFORD THEIR RIP OFF PRICES AND THE ONLY WAY OF CANCELLING ANY FURTHER RIP OFF PRICED DELIVERIES IS TO CONTACT THEM BY TELEPHONE - and WHEN YOU DO YOU ONLY GET TO VOICE MAIL It then TAKES DAYS TO GET A RESPONSE. THEY ARE AN ABSOLUTE DISGRACE. IN ADDITION THE MEALS ARE PRETTY HORRIBLE - one meal has one very tiny piece of chicken in there might as well have been none at all and pretty much ALL MEALS TASTE THE SAME, almost as though they have all been cooked in the same pot. In addition some of my Items had Jane Plan printed all over them.... ??? TERRIBLE COMPANY STAY AWAY - STILL FIGHTING THEM for FAIR TREATMENT. HUGE DISAPPOINTMENT. DON'T GO THERE, VERY BAD EXPERIENCE.
September 25, 2025
Unprompted review
Reply from Diet Chef
Hi ML,
Thank you for your feedback. We're truly sorry to hear that your recent experience with Diet Chef did not meet your expectations, especially after previously having a positive experience with us.
We aim to be fully transparent with our pricing and policies — all discounts are clearly described on our website, at the point of purchase, and are regularly shared in our newsletters and communications.
We’re also sorry to hear you experienced difficulty getting through to us. We do our very best to answer every phone call as quickly as possible. On the rare occasion that all our team members are assisting other customers, we make sure to return any calls where a voicemail with a name and number has been left. In addition, all emails sent to info@dietchef.co.uk are responded to within 24 working hours.
We’re disappointed that you didn’t enjoy the meals, as we offer a wide variety and receive positive feedback on many of them. If anything was received in error or you had concerns with your order — including any packaging issues — we would encourage you to reach out directly so we can look into this for you.
Best wishes,
Diet Chef
On my way to a slender me soon
The Delivery went well/. I have only been on Diet Chef for just over a week but liking the variety of meals.
Counting on weight loss and keeping my fingers crossed.
So we shall see in a months time - wish me luck
September 9, 2025
Reply from Diet Chef
Hi Doreen,
Thank you so much for your lovely feedback!
We're really pleased to hear your delivery went smoothly and that you're enjoying the variety of meals so far. With a wide selection to choose from – and the ability to change your menu between deliveries – we hope you continue to find options that you love.
Wishing you all the best on your journey – we have no doubt you’ll reach your goals! If you need anything along the way, our team is always here to help at info@dietchef.co.uk.
Best wishes,
Diet Chef
Reply from Diet Chef
Hi Pauline,
Thank you for your feedback. We’re sorry to hear that the meals didn’t look as appealing as you expected.
We work hard to provide a wide variety of tasty, nutritious options, and we’re always looking for ways to improve. If you’d like, we can help you explore different meal choices to better suit your preferences — just get in touch at info@dietchef.co.uk.
Best wishes,
Diet Chef
Good, lots of room for improvement
The plan generally speaking is good. It motivates you to stay on track with your calorie deficiency plan effortlessly. There are however many things I would like to see change:
- The monthly delivery box is bulky to store and heavy to lift. I would appreciate biweekly option for that reason
- If a meal contains pasta - it is always overcooked
- it is not clearly indicated which meals require separate carbs preparation and which include them
- online support could be better. For example one can not change a plan, even during the first few weeks of trying the program
July 24, 2025
Reply from Diet Chef
Hi Jade,
Thank you for your honest feedback.
We’re pleased the plan is helping you stay on track and appreciate your suggestions. While biweekly delivery isn’t currently available, we’ll pass this and your other points on to our team to help improve the Diet Chef experience. We’ll also review our meal instructions to make carb preparation clearer.
If you’d like to discuss anything further, please email us at info@dietchef.co.uk - We're here to help.
Best wishes,
Diet Chef
The meals are not particularly tasty…
The meals are not particularly tasty which I can improve with spices. A lot of the times the pasta and rice are mush which I can't do anything about but endure.
The postive is that its helped me get back on track psychologyically regarding sensible portion control but I don't think I will be paying that amount of money just for that going forward.
August 30, 2025
Reply from Diet Chef
Hi Gemma,
Thank you for your honest feedback. We’re glad to hear that Diet Chef has helped you get back on track with portion control — that psychological benefit is an important part of any healthy journey.
We’re sorry that some meals didn’t meet your taste expectations and that the texture of the pasta and rice was disappointing. Don't forget, you can use our swap up service to exchange meals you don’t enjoy for ones better suited to your taste.
If you’d like any support or advice on meal choices, please don’t hesitate to get in touch with our Member Support Team at info@dietchef.co.uk — we’re here to help.
Best wishes,
Diet Chef
Seems good however is costly…
Seems like a good plan and have been loosing weight as a result however costing has proved deceptive
August 4, 2025
Reply from Diet Chef
Hi Matthew,
Thank you for sharing your feedback — we’re pleased to hear the plan is helping you lose weight.
We’re sorry to hear that you found the costing confusing. We aim to be transparent about our pricing and always encourage customers to reach out if they have any questions.
If you’d like any further information or support, please don’t hesitate to contact our Member Support Team at info@dietchef.co.uk — we’re here to help.
Best wishes,
Diet Chef
Good variety of meals …
Good variety of meals So far ( I've only done two weeks ) two items i have not liked they were far too spicy ..
August 29, 2025
Reply from Diet Chef
Hi Mcdonald,
Thank you for your feedback and for trying Diet Chef over the past two weeks. We’re glad to hear you’re enjoying the variety of meals available.
We’re sorry that a couple of the meals were too spicy for your taste. Remember, you can change your menu between deliveries or use our swap up service to exchange meals you don’t enjoy for ones that suit you better.
If you ever need any assistance with this or have any questions, please feel free to contact our Member Support Team at info@dietchef.co.uk — we’re here to help.
Best wishes,
Diet Chef
I lost 1.5 stones weight with Diet…
I lost 1.5 stones weight with Diet Chef. Even when my goal was reached, I bought meals bi-monthly to keep on standby.
Diet Chef taught me portion size is very important.
I chose the Vegetarian Plan, but due to becoming vegan, I cannot continue with the meals unfortunately. I contacted Jenny at Diet Chef to explain this, and she fully understood. I will keep a look out in future, in case they produce a Vegan Plan.
September 9, 2025
Unprompted review
Reply from Diet Chef
Hi Lorraine,
Thank you so much for sharing your experience — and congratulations on your weight loss success!
It’s fantastic to hear how Diet Chef helped you reach your goal and build healthy habits around portion control. We're also really pleased to know you found the meals convenient to keep on standby afterwards.
We completely understand your decision to move on due to your new vegan lifestyle, and we’ll be sure to pass your kind words on to Jenny. Your feedback about a Vegan Plan is appreciated and has been noted — it’s something we’re continuing to explore for the future.
Wishing you all the best on your continued journey to health and wellbeing.
Best wishes,
Diet Chef
The taste is vile
The food is horrible couldnt eat most of it would never recommend diet chef
September 9, 2025
Reply from Diet Chef
Hi Beverly,
Thank you for taking the time to share your feedback, and we're really sorry to hear that you didn’t enjoy the meals.
We understand that everyone’s tastes are different, which is why we offer a wide variety of options and allow you to change your menu between deliveries. We also have a swap-up service, so if there are meals that aren’t quite right for you, we’d be happy to help you try something new.
If you’d like support with updating your menu or sharing more detailed feedback, please don’t hesitate to get in touch with our team at info@dietchef.co.uk — we’d really like the opportunity to make things right.
Best wishes,
Diet Chef
Just had the lasagna disgusting the…
Just had the lasagna disgusting the pasta was soft and runny definitely not have that again.
September 8, 2025
Unprompted review
Reply from Diet Chef
Hi Mamak,
Thank you for your feedback — we're sorry to hear that the lasagne wasn’t to your taste.
We appreciate all comments, as they help us improve and ensure we’re offering meals our customers enjoy. With a wide variety of options available, we hope you find other meals on the menu that suit your preferences better. Don’t forget, you can change your menu between deliveries, and we also offer a swap-up service if you'd like to try something new.
If you’d like any help updating your menu, our team is here at info@dietchef.co.uk.
Best wishes,
Diet Chef
I still have not received my box
I still have not received my box. DHL had sent me several emails that the parcel is with them, or it has been delayed. Expected delivery was 03/09. Maybe you need to choose a different delivery partner
September 8, 2025
Reply from Diet Chef
Hi J,
Thank you for your feedback, and we're very sorry to hear that your box has been delayed.
We completely understand how frustrating this must be, and a member of our team will be in touch shortly to help resolve this for you.
Thank you for your patience, and we’ll make sure this is looked into as a priority.
Best wishes,
Diet Chef
Order delivered to incorrect address
Order delivered to incorrect address. Product contents appear to be less than orders from when I was previously signed up to your scheme.
August 31, 2025
Reply from Diet Chef
Hi David,
Thank you for your feedback.
We're sorry to hear about the issue with your delivery. A member of our team has spoken with you over the phone to help resolve this, and we hope the matter is now clearer.
Regarding your comment about the contents of your order, our plans and portion sizes remain consistent and are carefully designed by our team of registered nutritionists to support healthy, sustainable weight loss. However, if you feel something is missing or incorrect, please don’t hesitate to get in touch with us again at info@dietchef.co.uk so we can look into it further for you.
Best wishes,
Diet Chef
Was delivered very quickly after…
Was delivered very quickly after placing the order.
August 28, 2025
Reply from Diet Chef
Hi Anita,
Thank you for your feedback – we’re so pleased to hear your order arrived quickly!
If there’s anything else we can help with as you continue your plan, please don’t hesitate to get in touch.
Best wishes,
Diet Chef
Jury's out at the moment
I have the maintenance package. Not too sure about it because though I was told I would lose weight on this package, it actually maintained my weight for over a week and now I'm gaining!
August 20, 2025
Reply from Diet Chef
HI Martine,
Thank you for sharing your experience, and we’re sorry to hear that you're feeling unsure about the Maintenance Plan.
While the Maintenance Plan is designed to help stabilise weight after initial loss, it should certainly not lead to unexpected weight gain. Everyone’s body responds differently, and small changes in activity or portion sizes outside the plan can have an impact — but we’d really like to look into this with you in more detail.
Please don’t hesitate to get in touch with our friendly Member Support Team at info@dietchef.co.uk so we can better understand your current plan and offer some personalised suggestions. You’re also very welcome to swap meals or adjust your menu at any time to better suit your needs.
We’re here to support you every step of the way and would love the opportunity to help you feel confident in your plan again.
Best wishes,
Diet Chef
Reply from Diet Chef
Hi Ezgi,
Thank you for your feedback. We’re sorry to hear that the taste of the meals and our response time have not met your expectations.
Please be assured that we do our very best to reply to all emails within 24 working hours. Additionally, a member of our team is currently assisting you with your return to ensure everything is resolved promptly.
If you have any further questions or need support, please don’t hesitate to contact us at info@dietchef.co.uk.
Best wishes,
Diet Chef
Steer clear
Month 2 food wasn’t delivered, yet money taken! Rang constantly for about 2 weeks with no reply. Also emailed, again nothing back. Contacted my bank for a refund. Eventually got a reply from my call! I was told I needed to pay to cancel the contract! Although they broke it by not delivering !!
Agent put the phone down as didn’t like being told I wouldn’t be paying as they broke the contract!
Still nothing is email. Called again, no agents available. Another week or so, managed to get an agent, again I’m told I need to pay £70 to cancel or they would sent the next subscription! I explained they broke the contract! Apparently they had an invalid post code, not sure how as the first month arrived okay! Again agent put the phone down as didn’t like being told I wasn’t going to pay a cancellation fee!
They say they have replied to emails but none have arrived, yes checked my Junk folder, nothing there either.
I’ve written to them, no reply. I’ve emailed every day. No reply! I’ve called everyday, no agents available!
Second month was due, but I have cancelled my subscription! Bank aware.
They have my number, and address but not had any contact from them to sort this. Even though on my last review they said they were in contact with me!!!
Jane plan much nicer meals, and no hassle. Food arrived on time!
August 27, 2025
Unprompted review
Reply from Diet Chef
Hi Karen,
Thank you for your feedback. We take all customer concerns seriously and have sent several emails to you regarding this matter. As requested, your case has now been passed on to a manager who is currently reviewing it in detail.
Please note that our cancellation policy is clearly explained in our terms and conditions. While we have a cancel-any-time policy with no fees, if a longer duration plan is ended early, the difference in price must be settled.
We also want to make it clear that we do not tolerate any abuse towards our team members. Our staff are here to help and deserve to be treated with respect.
If you have any further questions or wish to discuss your case, please contact us at info@dietchef.co.uk.
Best wishes,
Diet Chef
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