Diet Direct Reviews 3,194

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

I've tried several different foods from diet direct mainly the wonderslim products. I absolutely love them. I especially love the wafer bars,. Mushroom soup, the hot cocoa, and the pumpkin spice latte... See more

Rated 5 out of 5 stars

If you're looking for healthy yet choosable, as in desirable, foods, then Diet Direct is for you! With a wide variety of options regarding foods and drinks, they have fewer calories, low fat, low sug... See more

Rated 5 out of 5 stars

I’ve always been fulfilled every time I purchase our food and meals at Diet Direct. Customer service is always excellent and the delivery is on time. Our cravings are satisfied all the time without th... See more

Rated 5 out of 5 stars

I order the hot chocolate w/ marshmallows. It's amazing! Better than any other hot chocolate, diet or regular! My order always arrives very quickly with their regular shipping, within a couple o... See more

Company details

  1. Fitness and Nutrition Service
  2. Food Products Supplier
  3. Health Food Store
  4. Weight Loss Service
  5. Wellness Program

Information provided by various external sources

As demand soars for personal improvement through better nutrition, dietDirect is a trusted super-source for a range of specialty foods and supplements that empower lifestyles. From health or energy boosting specialty diets to portion-controlled weight management, we offer brands people know and love while introducing incredible products and brands to discover, like WonderSlim, our exclusive line of protein-packed meal replacements and foods. Experience the convenient, balanced nutrition that people cheer, with a taste that keeps them coming back. Visit www.dietdirect.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 3 out of 5 stars

If you check out with PayPal do not…

If you check out with PayPal do not chooseThe first page that has PayPal check out because it will take you to PayPal and then disappear! Go to check out and when the second page comes up, then use the PayPal check out. This is a consistent problem that should be resolved.

February 25, 2021
Diet Direct logo

Reply from Diet Direct

Hello Eileen,
Thank you for reaching out to us. We are so very sorry to hear that you are having that experience with our PayPal Express Checkout! That method should open a new window to take you through the checkout process via PayPal. It sounds like perhaps there is an issue with that pop-up that is causing that to not open correctly.

We will reach out to you to collect some more information from you so that we can further assist you with this matter. We appreciate your business and have a great day!

Rated 5 out of 5 stars

Absolutely love these products

The products that I purchased are wonderful! I love the protein chips and that the shakes double as a protein packed pudding, great when I have a sweet tooth. Super happy I found diet direct and I will be ordering from them again :)

February 24, 2021
Rated 4 out of 5 stars

I like some of the products

I like some of the products. I like the pudding shakes and some of the meals. The other products are expensive and can be found at other retailers for more reasonable prices. The pumpkin spice pudding shake is gross. It tastes and smells like cold tomato soup. If you like gazpacho this might work for you.

February 23, 2021
Rated 1 out of 5 stars

I have yet to get my package

I have yet to get my package. I am not sure how was sent but this is not good . Luckily I had few things left

February 22, 2021
Diet Direct logo

Reply from Diet Direct

Hello Susan,
Thank you for reaching out to us. We are happy to help you! We are so very sorry that your shipment has been delayed by the inclement weather that has been impacting the US. Please rest assured this is not at all typical and you are normally only 2-3 business days away!

According to your tracking, your order was shipped on the 18th, the same day it was placed, but then got stuck in MD on its way to you over the weekend. As of today, it was able to move to WV so rest assured, it is progressing as it is able.

We will absolutely monitor your shipment for you to ensure that you do receive it. We definitely understand how important it is to receive your purchase in a timely manner!

Our Customer Care Manager will personally reach out to you to further assist you. We appreciate your business and have a great day!

Rated 4 out of 5 stars

Great Variety

I love the variety that Diet Direct offers. The bars, gelatin and mini crisps are my favorite. I would give it 5 stars if the prices were a little lower, or if there were better sales on the products that I purchase. Sometimes it says it's on sale but when I check out, the price is still the normal price.

February 22, 2021
Rated 1 out of 5 stars

I did not like the food.

February 20, 2021
Diet Direct logo

Reply from Diet Direct

Hello Michele,
Thank you for reaching out to us. We are so very sorry to hear that your most recent purchase did not meet your expectations. Please rest assured that we stand by our products and are absolutely happy to help you.

Our Customer Care Manager will reach out to you today to gather more information about your experience and to make this matter right for you. We thank you for bringing this to our attention and for enabling us to assist you. We appreciate your business and have a great day!

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