Digby Brown Solicitors Reviews 

3,598
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 593 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and empathetic staff, with many highlighting individual solicitors for their exceptional support, clear explanations, and dedication. People frequently commend the excellent customer service, noting consistent updates and feeling well-informed and supported throughout their hassle-free experience. The service provided is often described as outstanding, with many feeling their best interests were prioritized and the company worked tirelessly to achieve positive outcomes for their claims. Reviewers also consistently highlight the ease of contact and the comprehensive support received, making potentially daunting legal processes manageable and reassuring.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting individuals for their helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the clear and frequent... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the excellent support... See more

Claim

Customers consistently note positive experiences with claim processes, often highlighting the excellent... See more

Customer communications

Users describe positive interactions with contact, often reaching out after experiencing injuries from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Digby brown were great. Always kept you up to date each month with what was going on. Rachel who was dealing with our case was always polite and understanding explaining things as we went along. Ve... See more

Company replied

Rated 5 out of 5 stars

I would like to say a massive thankyou to fiona for taking my case on and believed that i had a case to win. Which infact she did that for me, it was a longer process than expected due to insurance co... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Digby Brown to anyone and especially Simone Smith. Through a long delicate process was supported above and beyond what I would ever have expected. My experience with Digby Bro... See more

Company replied

Rated 5 out of 5 stars

I contacted Digby Brown after suffering a no fault injury & explained my predicament to Sian. I was then assigned to Louis who was involved right from the beginning advising, guiding and he explain... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Law Firm
  3. Lawyer
  4. Legal Services

Written by the company

Digby Brown is Scotland's largest personal injury practice. From our seven offices in Glasgow, Edinburgh, Dundee, Aberdeen, Kirkcaldy, Inverness and Ayr, we cover the length and breadth of the country. Our expertise in personal injury, particularly in the fields of catastrophic head and spinal injury is widely acknowledged. Digby Brown is ranked Band 1 for Personal Injury in Scotland by Chambers Guide to the UK Legal Profession and Legal 500. Each year we use our experience and expertise to recover millions of pounds in compensation. Digby Brown has been at the forefront in providing access to justice for accident victims by pioneering 'no win, no fee' arrangements and by introducing legal expenses insurance and outlays funding schemes. In addition, the firm believes they are unique in Scotland by using specialist departments to cover the range of types of accidents, types of injury and location of accident, to offer our clients the very best possible resources to bolster their case.

Because it matters to Digby Brown

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,598)

590 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The expertise that staff showed and the…

The expertise that staff showed and the empathy to my situation

August 1, 2025
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Reply from Digby Brown Solicitors

Hi Isabella,

Thank you very much for taking the time to leave a review, we really appreciate your feedback.

It is wonderful to hear that the team showed great expertise and empathy to your situation.

Thank you for choosing Digby Brown for legal help. We will pass along your kind words to the team and we wish you well.

Rated 5 out of 5 stars

Very professional

From day one they were very professional and helped me win my case

July 1, 2025
Unprompted review
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Reply from Digby Brown Solicitors

Hi Stephen,

Thank you very much for taking the time to leave a review, we really appreciate your feedback.

It is great to hear that the team were very professional from day one and they were able to help you secure a successful outcome in your case.

Thank you for turning to Digby Brown for legal help. We will pass along your kind comments to the team and wish you all the best.

Rated 5 out of 5 stars

Big thanks to kate cloherty and james…

Big thanks to kate cloherty and james stephen for all there profession help in my road traffic accident claim will certanly recomend digby brown solicitors thanks again

April 4, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Paul,

Thank you for taking the time to write a review - and for the kind recommendation of the firm!

Thank you for choosing Digby Brown for legal help after your road traffic accident. We will pass along your kind words and big thanks to Kate Cloherty and James Stephen and we wish you all the best going forward.

Rated 5 out of 5 stars

Ryan smith from Kirkcaldy digby brown…

Ryan smith from Kirkcaldy digby brown acted on behalf of myself and my daughter and for the 22 months he was fantastic always informing myself and daughter about how the case was going always there to help and support us both and I cannot thank him enough and would highly recommend digby brown
Thanks again for everything over the last 22 months!

May 1, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Amie,

Thank you for the lovely review and for the kind recommendation - we really appreciate it.

It is great to hear that Ryan Smith from our Kirkcaldy office was fantastic, always keeping you informed and there to help and support you both throughout the case.

Thank you for choosing Digby Brown for legal help. We will pass along your kind feedback and thanks to Ryan and we wish you and your daughter all the best for the future.

Rated 5 out of 5 stars

i have used Digby Brown twice now and…

i have used Digby Brown twice now and both times have been exceptional. i wouldnt dream of going anywhere else if i ever need to use them again (hopefully not). but accidents happen and if they do id highly recommend them, i dealt with Lynne and she made the whole process easy and kept me up to date with everything. they will take care of everything a++++

April 27, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Lynn made the whole process easy and kept you up to date with everything. We are delighted that you found the service to be exceptional, and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Lynn and the team, and we wish you all the best in the future.

Rated 3 out of 5 stars

Despite the good outcome

Despite the good outcome, I did not feel like an important case. This was particularly clear when I had meetings in a DB building that highlighted 'asbestos' cases. My knee injury at work could not compete with these. Although my solicitor explained procedures well enough, I was the one who called him for updates, not vice-versa. Information and documentation requested by the solicitor would be amended. The instance I valued his input most was when he explained accepting/refusing the first offer made. Thanks for that one.

December 19, 2025
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Reply from Digby Brown Solicitors

Hello Nat. While we're glad you felt the outcome of your case was a good one, we're sorry to hear that you are unhappy with certain aspects of the service you experienced with us.

We cannot discuss the specifics of a case on an open forum but we can say that, having reviewed your file, we are surprised by your comments as you did not raise any significant concerns during your case. We feel your solicitor worked hard on your behalf and pressed your case forward without any delay. While we note that you did contact your solicitor for updates on occasion, we can see regular updates were given to you on the progress of your case both by phone and in writing. We can also see that your solicitor was actively progressing matters in the background and advised on several occasions that you would be kept informed of any updates.

We proudly share our Dundee office with a charity we have supported for many years, Asbestos Action. This does not in any way impact the way we help people with their injury claims as every person who comes to us for help matters - regardless of how they became injured.

If you would like to discuss this further we would kindly ask you to contact help@digbybrown.co.uk in the first instance. Thank you.

Rated 5 out of 5 stars

Great

Staff where great listened to me and helped me greatly

December 8, 2025
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Reply from Digby Brown Solicitors

Hi Lorraine,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that the team listened to you and helped you greatly. We're delighted that you would rate your experience 5 stars.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future!

Rated 5 out of 5 stars

Great service from the team

Great service from the team, always keeping me up to date with any news.

November 17, 2025
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Reply from Digby Brown Solicitors

Hi John,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that the team were great and that they kept you up to date with any news. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Thank you Digby Brown .Richard Pitts…

Thank you Digby Brown .Richard Pitts provided a first class service.

His natural abilities to show empathy & compassion from the very start, helped put me at ease.

His diligence, patience and professionalism throughout, to get the job done successfully, was clear to see.

A thank you to Sam, also for his part.

Highly recommend.

April 29, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, we really appreciate it.

It is great to hear that Richard was empathetic and compassionate and was able to help you feel at ease. We are delighted that you had a positive experience and that the team's diligence and professionalism led to a successful outcome for you.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Richard and Sam, and we wish you all the best in the future.

Rated 5 out of 5 stars

I would like to thank Tasia for all the…

I would like to thank Tasia for all the work she done for me I really appreciate it .
Maid me feel at ease with the questions she ask me getting me the Doctors to see me as well.

January 20, 2026
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Reply from Digby Brown Solicitors

Hi Beryl,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Tasia made you feel at ease, and that she was able to help arrange doctors appointments for you. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments and thanks to Tasia, and we wish you all the best in the future.

Rated 4 out of 5 stars

Gillian is great

I really appreciate how in the loop I was kept throughout my process.
The ladie dealing with my case was absolutely amazing so polite, kind, caring

April 29, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Cody,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that you were kept in the loop and that Gillian was polite, kind and caring. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Gillian, and we wish you all the best in the future.

Rated 5 out of 5 stars

Every thing was made easy for me to do…

Every thing was made easy for me to do the staff were excellent to work with can’t fault a thing well done.

November 18, 2025
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Reply from Digby Brown Solicitors

Hi William,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that everything was made easy for you and that the staff were excellent to work with. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

Very happy with the service provided.

Very happy with the service provided by Digby Brown. I contacted them to see if I would be eligible for compensation following an RTC in which I was a passenger. The response was very professional, thorough, compassionate and prompt. Although the whole process took longer than I expected, I was very pleased with the outcome.

January 5, 2026
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Reply from Digby Brown Solicitors

Hi Neall,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that you found the team to be professional, thorough, compassionate and prompt. We are delighted that you are pleased with the service and the outcome you received.

Thank you for choosing Digby Brown for legal help after you car accident. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Thank You for helping me.

Thank you for All Your Help . It was David that I spoke to , he was so nice and Patient with me and he was so good at explaining things to me .Thank You.

August 4, 2025
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Reply from Digby Brown Solicitors

Hi Doreen,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that David was nice and patient with you, and good at explaining things. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments and thanks to David, and we wish you all the best in the future.

Rated 5 out of 5 stars

Top professional service

Top professional service, I was referred to DigbyBrown by another company and they acted for me on a claim of negligence. They were professional, patient, and very helpful with advice, not only by e mail but sometimes by direct contact on the phone for a chat through things. I did receive my settlement after quite a battle. I thoroughly recommend this company.

February 2, 2026
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Reply from Digby Brown Solicitors

Hi Susan,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that you found the team to be professional, patient and very helpful with advice. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

They do everything they say they will &…

They do everything they say they will & more 👌🏻👌🏻

December 22, 2025
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Reply from Digby Brown Solicitors

Hi Kevin,

Thank you for taking the time to leave a review, we really appreciate it!

We are delighted to see that you would rate your experience 5 stars, and are glad that your solicitor did everything for you and more.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Fantastic communication

Fantastic communication

April 28, 2026
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Reply from Digby Brown Solicitors

Hi Teresa,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that the communication was fantastic, and we are thrilled that you would rate your experience 5 stars.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

A positive experience

Kevin was professional throughout and kept me up to date with the progress of my claim. I was very pleased with the outcome.

April 28, 2026
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Reply from Digby Brown Solicitors

Hi Ann,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Kevin was professional throughout and kept you up to date with the progress of your claim. We are delighted that you had a positive experience with the firm and that you are pleased with the outcome.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Kevin and we wish you all the best in the future.

Rated 5 out of 5 stars

Prompt

Prompt, efficient & clear instructions when dealing with myself

April 28, 2025
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Reply from Digby Brown Solicitors

Hi Lorraine,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to heat that you found your solicitor to be prompt, efficient and give clear instructions. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

Very helpful and kept well informed

Very helpful and kept well informed

October 25, 2025
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Reply from Digby Brown Solicitors

Hi Andrew,

Thank you for taking the time to leave a 5-star review, we really appreciate it!

It is great to hear that you found the service to be very helpful and that you were kept well informed throughout your claim. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

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